Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
FitSupplyLab is a fitness and performance-focused brand dedicated to helping people train smarter, recover more efficiently, and support their bodies with practical, technology-driven solutions. Our primary focus is on high-quality EMS training devices designed for home use. This technology is used to support muscle activation, enhance recovery, and improve training efficiency. FitSupplyLab serves individuals with active lifestyles who value effectiveness, convenience, and reliable performance tools. We place strong emphasis on product quality, clear communication, and a transparent customer experience. From ordering and shipping to after-sales support, we aim to provide reliable service and accurate information at every stage. All orders are shipped with tracking, allowing customers to follow their delivery easily. Customer satisfaction is central to everything we do. Our support team is available daily to answer questions, provide assistance, and resolve any issues carefully and professionally. We actively use customer feedback to improve both our products and our service. FitSupplyLab is built for people who take their training, recovery, and overall performance seriously, and who expect quality, clarity, and dependable support from the brands they choose.
3,7
16 omdömen
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My abs stimulator lasted 2 months
Requested refund and was advised I would only get 25% return unless I mail it back to get 50% return
This mail back would cost me that 50%
Of my expected refund
Still out of pocket for a product broken after 8 weeks
Not except able
Do not purchase from them
FIRST OF ALL, I PAID AND THEY SAY THEY SENT THE ITEM, BUT I HAVE NEVER RECEIVED IT.
I HAVE WRITTEN THE COMPANY MANY TIMES, MOST EMAILS HAVE GONE UNANSWERED, THE FEW THEY DID ANSWER THEY SAID THEY SENT IT NOT THEIR PROBLEM. THEN OTHER TIME THEY ANSWERED, THEY SAID TO CONTACT THE SHIPPING COMPANY. I WROTE BACK TO ASK WHAT SHIPPING COMPANY THEY USED AND NOT ONE REPLY BACK.
SO AS I CAN SEE IT, THIS COMPANY IS A SHAM, DON'T DEAL WITH THEM, THEY WILL RIP YOU OFF!
STAY AWAY FROM THEM!
I’ve tried a couple of similar products before but this one honestly stands out. I work from home most days, so I like that I can use the ImpulseX while working without it getting in the way. It’s really easy to set up and doesn’t feel complicated at all. I usually use it during downtime or while at my desk, and it helps with muscle tension and soreness, especially after long hours sitting. It’s been easy to fit into my routine, which I appreciate. Overall, really happy with it and would recommend!
Skeptical at first, not going to lie! But it does exactly what is say it does. Set it up in a minute, no complicated instructions. Just put it on and get on with whatever your doing!
Ordered the product. Swift delivery. I had some questions after I received it. The customer service was also a pleasant experience. The product has been a good experience so far
The EMS concept for ab training made perfect sense, but it was priced a bit out of my range. Putting the device on a "1/2 price friday sale" was all I needed to make decision. I'm glad I did. It arrived 3 days ago and I've used it each day. The quality could not be better. I'm looking forward to its continued use.
Product and service is excellent! Kudos to you guys.
At first it was uncomfortable to use but when I get used to it, it’s really great.
No Refund Policy???
In the add it clearly states that you can try this product for free and return it if you don't like it. The product is very cheaply made; I should have known. When trying to control the EMS device, it does not work well at all. It does not respond to turning on and off, basically. When I was able to get it working it hurts your skin it shocks you badly. I asked for a refund, they are telling me I have to pay to send it to the Netherlands, which costs more than the product! I am starting to learn now this products on SHOP, TIK-TOK, FB, are all very cheap and are there to collect money. I have fallen for too many of this and its a drag when you waste money on this stuff. Please don't waste your money on this product; its cheap and does not work.
This company is a complete FRAUD. They say that the product was shipped by GOFO but the shipper is a fake shipping companty that keeps saying they don't have the package and yet FitSupply gives you fake tracking. Don't give them your money. You will get screwed.
Received within an acceptable time frame. Had a problem with the belt at first, didn't seem to be working, emailed customer services and they responded within 24 hours, turns out the problem was with me not the belt, has been working fine since then. I am more than happy with my purchase.
From day 1 they let me no when the shipment was ordered, received and then dispatched, all the way through to myself receiving the product. The product it self certainly working for me especially my biceps, my daughter has ordered the same product.
This is exactly what they said it was, I can feel the burn.
No pain, no gain
The team responded promptly to my delivery query, provided a clear answer, and resolved the issue satisfactorily. Well done.
I ordered a set of ab stimulators and unfortunately one arrived defective. I contacted customer support and they handled it immediately by sending a replacement. Everything is working perfectly now and I’m already seeing results. Very happy with both the product and the customer service.
Dear FitSupplyLab,
I received my EMS Toning Belt after longer-than-expected delivery, but the belt appears defective. Even at the highest level, it only produces a faint tapping sensation, unlike the arm bands which work properly and show clear EMS contractions with level changes.
Contacted customer service over 3 days ago with no reply not impressed. What a waste of money.
Thank you, Doug Wilton
Svar från Fitsupplylab
Hi Doug,
we’re sorry to hear about your experience both with the product and the lack of response at the time back in December. That’s not the standard we aim to provide.
What you’re describing doesn’t sound like a typical experience. In many cases, this can be related to pad placement, skin contact, or battery level but of course, we’ll make sure this is properly resolved for you.
We’ll gladly offer a replacement or a full refund, depending on your preference.
Please contact our support team at support@fitsupplylab.com
with your order details, and we’ll prioritize your case right away.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
