Fitstraps Omdömen 4 688

I ordered one of their straps in May 2025, and it was faulty. Despite many emails to them, I have never received a response to apologise, refund or even replace the item. I have received various email addresses from them I should respond to, only to find out that was the wrong one. They had the check to send an email today asking me to purchase more straps!! So I have sent another note to them this morning, fully expecting them to ignore it.

Terrible all round. I bought two straps including a more expensive “premium” leather one for my Fitbit Luxe and after about four months the leather strap broke. I sent Fitstraps an email about it asking what could be done and didn’t hear anything back. Total waste of money. Poor product quality and nonexistent customer service.

Ordered two replacement straps in july of this year paid for and money out of bank and have still not received them now october. Countless emails unanswered using link on website messages on facebook have tried everything not a single reply or acknowledememt.
Teally dissapointed would not recommend at all steer clear I only gave it one star so i could leave a review otherwise it would have been no star !!

Ordered a strap and never received it. I contacted the listed support email but received no response. The business address provided on the website does not exist. After further checking the Wayback Archive, I found details linking the site and available on Companies House.

Owner name: Andy (Andrew) Stephen Gartland
Registered Business: (AMD Retail Limited)
Email: support [at] amd-retail.zendesk.com
.

This appears to be a fraudulent store — I recommend reporting it to Shopify and the county court.

I ordered straps in June, and received the wrong colour. I emailed the company and returned the straps, asking for a replacement, and sent several follow-ups. No response, contrary to the promise to reply within 24 hours, and it's now October...

No telephone number, presumably because they have no customer service

I ordered on 12 August and money was deducted from my account and have received nothing - have made several attempts to get in touch

Awful service from this company. They have sent me the wrong strap and have ignored my emails.

Scam company. Good didn't arrive. Requests for refunds ignored. Do not use as they will steal your money.

I bought a strap and within two months it had snapped.
I have emailed the help email address multiple times and although their website claims it will respond within 24 hours, it’s been weeks and I have had no response

DO NOT USE this company! They took my order, money and I have no goods. Like others, they are still sending me emails. They haven't replied to my emails asking for my money back. Complete scam.

Strap broke after 2 weeks. . Contacted FitStraps twice, but no response.

FitstrapsUK have taken my money, not supplied the goods; not responded to emails, and not responded to a claim for repayment in the County Court. The County Court has now issued a judgment in my favour and has ordered FitstrapsUK to repay the cost of the goods plus the £35 court fee. Is it worth the hassle? - my guess is that FitstrapsUK rely on people giving up.

I placed an order on 15 July, my payment was taken, I received confirmation of the order. Two weeks later and still not received what I ordered. I sent an email asking them to investigate, despite the website stating emails will be replied to within 24 hours, I got no reply. I did a search on google maps for the company address, it doesn’t seem to exist. I’ll contact my bank to see if they can get my money back for me

Strap arrived was hard and cheap and nasty - looking nothing like original Fitbit straps. It broke after I’d used it twice. Contacted them to let them know numerous times but no reply at all. Advise if you paid by PayPal to try and get a refund that way. PayPal also has the email address of agartland at Hotmail.co.uk not that I have had any reply. AVOID.

Woeful. Took money then did nothing but send me marketing emails! Ordered a Garmin watch strap. Received order confirmation email but no shipping confirmation. Chased merchant several times via email (their only listed contact option) but no response within a month (despite claiming 24 hour response time). However they did manage to send me tons of marketing emails that simply served to wind me up given their lack of response! Arranged chargeback via credit card company. Total waste of time/effort. Suggest you shop elsewhere.

I wrote to the company twice to tell them that the fitstrap was faulty.
I had no reply
I had no apology
I had no replacement

I had delivered a strap that was the wrong colour and for the wrong watch so tried to organise for it to be swopped over.
4 emails with no response.
Ended up sending it back as it was useless to me and after a proof of delivery photo still awaiting refund and still no response.

Wish I had read the reviews first before placing a repeat order. Assumed the quality would be as good as previous orders. Within 4 hours of fitting the strap it completely snapped and fell off my wrist. I have now sent 3 emails and not had a reply to any of them..
Very much doubt I will hear back from them.
Will not be using them ever again.

Ordered two black straps for a Garmin 5s. Supplied with two turquoise ones. Am now on third e-mail to them regarding correct supply as I ordered. Zero response from them. Customer service is disgraceful. Web site claims response to e-mail in 24hrs. Rubbish.
Do not use them.

Brought 2 straps. Both lovely but one was clearly faulty before package was even opened. No response from the company re a replacement or refund. I’ve emailed, FB messengered them and on Instagram. Nothing. No response. Would not recommend purely for their customer service after sales responses which is non existent.