fitpass.co.in Omdömen 

Terrible experience with FITPASS. They change gym tiers without any prior notice mid-subscription. My regular gym was removed from the PRO plan with customer support falsely claiming it’s a "premium gym," even though the PRO plan explicitly advertises access to premium gyms! Pure bait-and-switch practice. Save yourself the headache and buy direct gym memberships instead.

This company is a complete fraud. They sell plans by making false promises, and afterward their customer support is absolutely useless. The executives only respond after you've called them 30–40 times.

Shantanu, the salesperson, is the biggest fraudster. Afzal from customer support is completely ineffective. He knows that the salesperson cheated me, but despite providing proof, I got no resolution.

I am going to take this matter to the Consumer Court. I will not let Afzal and Shantanu get away with this.

**Review Title:** Disappointing service and incorrect order fulfillment

**Review Body:**
I strongly advise against using FITPASS based on my recent experience. I redeemed 5,000 points through the Accenture FITPASS program to order five tumbler mugs, but I did not receive the items I requested. Instead, I was sent Hand Band and a 10 kg resistance tube, which was not what I ordered.

**Order Details:**
* **Redeemed Points:** 5,000 (Accenture FITPASS)
* **Expected Items:** 5 Tumbler Mugs
* **Incorrect Items Received:** Hand Band, 10 Kg Resistance Tube

While I have already used my points to place this order, the lack of quality control and the failure to deliver the correct items have been very frustrating. Save yourself the trouble and avoid using this platform.

I am extremely disappointed with the way FitPass has handled my subscription cancellation request and the subsequent charge to my account.

On 15 June, I contacted your support team via email well before my renewal date and clearly stated that I did not want my subscription to renew on 1 July. Instead of assisting me, I was informed that cancellation could only be done through the app.

The problem is that your app was not functioning properly, which is exactly why I had to reach out via email in the first place. Despite informing your team about this issue in advance, no alternative solution was provided, and my account was still automatically charged on 1 July.

After the payment was deducted, I contacted your support team multiple times requesting a refund, as I had already communicated my intention to cancel before the renewal. However, my requests were repeatedly denied on the grounds of your “no refund policy.”

A no-refund policy should not be used to penalize customers who made a genuine effort to cancel within the required timeframe but were prevented from doing so because of issues with your own platform. This is unfair, misleading, and places the entire burden on the customer.

I also spoke with your customer service representative, Sonam, whose attitude was dismissive and unhelpful throughout the interaction. I later spoke with Prince, who was polite and professional, but ultimately stated that no exception could be made due to company policy.

In my opinion, this is an unethical way of conducting business. If customers are unable to cancel because the app does not work, and your support team refuses to process cancellations manually, only to later rely on a no-refund policy after charging them, it creates the impression of an unfair and dishonest business practice.

I request that FitPass reconsider my case and issue a full refund as a goodwill gesture. I had clearly communicated my intention to cancel well before the renewal date, and I should not be held responsible for the failure of your cancellation system.

I hope this feedback is taken seriously and that FitPass reviews both its cancellation process and its customer service practices to ensure other customers do not face the same experience.

This version is assertive, factual, and focuses on the timeline and fairness of the situation, which makes it stronger if it’s reviewed internally or escalated.

IT'S A FRAUD COMPANY, IF YOU BUY THEN YOU'RE MONEY IS GONE FOREVER, GYM'S SHOWN UP HERE MOST OF THEM HAS CANCELLED THEIR BUSINESS DEAL WITH FITPASS, SO YOU MIGHT NEED TO TRAVEL FOR 20-3 KILOMETERS FOR GYM WHICH MONTHLY FEES COST AROUND 2400 RS AND YOU WILL BE PAYING 2799 FOR THIS FRAUD COMPANY FITPASS
NO TRAINER ACCEPTS TO GIVE BASIC TRAINING WHEN YOU COME FROM FITPASS AND ALSO THEY DO NOT PROVIDE COMPLETE DETAILS OF IT ON CALL , PLEASE PLEASE PLEASE DONT TAKE THERE MEMBERSHIP

App update made FitPass unusable on my phone (worked previously). Support gave false updates, no callbacks, and refused a refund despite no service being provided. Extremely poor customer service.Would not recommend at all

They dont pick up the calls and their policy changes just after you buy their services.

Extremely Disappointed – Worst After-Sales Service Ever!

I regret choosing this company. Once the sale is done, they completely ignore the customer. They never answer customer care calls, don’t respond to emails, and offer zero support after purchase. It’s frustrating and unprofessional. If you value your time, money, and peace of mind, stay away. Their after-sale service is not just poor — it’s non-existent.

Personalised diet plans based on my goals make it feel tailored and effective and tracking progress on a weekly basis is super motivating.

My experience has been the greatest so fat with the Fitfeast, Fitpass and fitheal. Conductee the tests, gave it to the Dietician and she recommended the best diet plan lost 8 kgs in 2 months. Reserving sessions through Fitpass also helped me a lot in monitoring my fitness and weight loss jounrey along with diet.

Great range of workouts for all levels. I appreciate the mix of strength, cardio, and flexibility training. Also meal planning and nutritional advice makes the app more comprehensive.

The Dietitian Department stands out as one of the best in the company, known for its exceptional cooperation and support. Team members also enjoy added benefits, including complimentary access to Gym.One with a full membership package.

Great experience with the application and the customer support.

I've been using the Fitpass app for the past three months, and it has truly been a game-changer! With my hectic schedule, finding time to work out used to be a challenge. But now, thanks to Fitpass, I can work out anywhere, anytime. Whether I'm at home, on the go, or even traveling, I have everything I need to stay fit right at my fingertips. It’s the perfect solution for anyone looking to squeeze in a workout no matter how busy life gets!

Worst App ever they don't provide any information regarding your orders or membership. And customer care is also useless i didn't get any solution for my problem. I ordered Smart watch in jan it's been 4 months no updates not any information on app. Customer Support is rude they will not tell what's exact problem is and they will not listen to your problem. If u can't manage your customers...they don't collaborate. Stop scamming people

The schedules for classes are not always displayed on the Fitpass app correctly. The app hangs when I try to book any session at a particular fitness center. No chat reply , no email reply except for an automated message asking to go read FAQs which don't address much. I feel I'm stuck. It could have been wonderful but honestly if a consumer doesn't get answer the business will not float for long.

DO NOT take it unless you want to work out few times a month only, and if you want to keep changing your gym. No one answering calls or calling back. Company blatantly lies about their offerings, say you can use "any gym any number of times" and later say "oh sorry, we didn't mention that the gym you use comes under a special category with limits"!

IT'S A FRAUD COMPANY, IF YOU BUY THEN YOU'RE MONEY IS GONE FOREVER, GYM'S SHOWN UP HERE MOST OF THEM HAS CCANCELLED THEIR BUSINESS DEAL WITH FITPASS, SO YOU MIGHT NEED TO TRAVEL FOR 8-10 KILOMETERS FOR GYM WHICH MONTHLY FEES COST AROUND 700-800RS AND YOU WILL BE PAYING 1500 FOR THIS FRAUD COMPANY FITPASS

i paid to fitpass subscription. But they are not providing any service. Emaild them 1 month ago but no response. Customer care also not solving my issue. Its 1 month 13 days now. I lost my money... no support from them..