My experience was great, the reformer came already assembled and all i had to do was a few little things. I would've given 5 stars but it took extremely long to get to me. Customer service was pretty... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The reformer arrived safely and was easy to set up. Had more issues accessing and enabling the app. Fortunately my queries were answered promptly and I am reviewing the classes on offer. Many thanks... Se mer
Företaget har svarat
I had an issue with my hand/feet strap which was not fitboutiques fault. I initially contacted the through their online contact form, with no response, but I'm always a bit wary of those anyway. I t... Se mer
Företaget har svarat
Very quick delivery and turnaround for the item to be sent, and it came well packaged and cared for. The reformer is absolutely beautiful and well made, the leather looks so beautiful, the padded stra... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FitBoutique is a Melbourne-born brand redefining the home and studio fitness experience. Est. 2021. We specialise in professional-grade Reformer Pilates equipment and premium workout accessories, built for those who take their training seriously. Every piece of equipment we design is engineered for exceptional performance and built to last. We move with purpose, obsess over quality, and hold ourselves to a standard that shows in every product we put out. Quality, durability, and customer satisfaction drive everything we do. We are a fast-moving, creative brand with a strong aesthetic, a growing global community, and exciting expansion across Australia, the US, and beyond. We are just getting started. Stay tuned.
Kontaktuppgifter
Australien
- help@fitboutique.com
- fitboutique.com
4,6
Utmärkt
174 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great quality, looks great!
The FitBoutique reformer machine is unreal. It looks slick, works super well and it was a great addition to our studio.
Good customer support also! Thanks guys!
27 augusti 2024
Omdöme utan inbjudan
Svar från FitBoutique
Thank you for your amazing review! We’re so glad to hear that the reformer is a great addition to your studio and that you're happy with our customer support.
Be sure to check out our YouTube channel for live workouts and more ways to elevate your sessions!
Thanks again for your support!
Absolutely Fantastic Product
Absolutely Fantastic product. Highly recommend!
20 augusti 2024
Omdöme utan inbjudan
Svar från FitBoutique
We're overjoyed to hear you love our product! Thank you for the fantastic review and recommendation. We strive to create products that exceed expectations, and your feedback confirms we're on the right track. We appreciate your support!
Love my equipment and all fit boutique…
Love my equipment and all fit boutique products I’ve purchased over the past year. Highly recommend!
21 augusti 2024
Omdöme utan inbjudan
Svar från FitBoutique
We're overjoyed to hear you love your FitBoutique equipment and products! Thank you for your continued support and glowing recommendation. It means the world to us! We look forward to helping you achieve your fitness goals for many years to come.
Got my Mrs a reformer machine
Got my Mrs a reformer machine. She uses it almost every day! She said it’s very good quality and is super happy with her present
15 augusti 2024
Omdöme utan inbjudan
Svar från FitBoutique
That's a fantastic gift @tim!
It's great to hear it's high quality and that she's using it so frequently. It's a testament to a well-chosen and thoughtful present!
AMAZING PRODUCT & SERVICE
AMAZING, AMAZING, FAST & EFFICIENT SERVICE!
I ordered a machine and it arrived so quickly to NZ, so happy with the quality and overall service, definitely I had a doubt and had lots of questions to ask but the team never hesitated to answer my questions and honestly I’m just so happy with my machine, literally worth every penny!
Thank you team ill definitely be back for more
13 augusti 2024
Omdöme utan inbjudan
Svar från FitBoutique
We're absolutely thrilled to hear about your fantastic experience with us! Your kind words about our fast and efficient service, the machine's quality, and our responsive team mean the world to us. It's especially rewarding to know that we were able to address your doubts and questions, leading to a purchase you're truly happy with.
We appreciate your support and look forward to welcoming you back for more fitness equipment and exceptional service in the future!
Happy customer :)
Quick delivery, great service.
While my original experience was not as expected, Fitboutique had taken the steps to acknowledge my concerns and provide an appropriate solution!
Great service and a very satisfied customer, was made to feel the company has alot of passion put within it!
19 augusti 2024
Svar från FitBoutique
Thank you for your feedback on our bottle's design and functionality. We apologise for any inconvenience caused by the current design. We value your input and will consider it for future improvements.
Regarding the rubber coating, we've chosen a durable material, but if you encounter any issues within the warranty period, please contact us.
We appreciate your understanding regarding our return policy. Your feedback is important to us as we strive to create better products.
Thank you for your support.
8 weeks and i haven't yet received my…
8 weeks and i haven't yet received my reformer machine. The business is not responding promptly to my emails and sends confusing emails. I'm not even sure if the machine is made in Australia or is being imported. Information on time frame on the website is very misleading.
26 juni 2024
Omdöme utan inbjudan
Svar från FitBoutique
We sincerely apologise for the significant delay in fulfilling your order and any lack of clarity in our communication.
We understand your frustration and want to assure you that we're working diligently to resolve the issue.
While we did experience an unforeseen delay in our recent shipment, we have now confirmed that your machine is ready for dispatch. We've also ensured that you'll be receiving the specific machine model you initially ordered.
We apologise for any confusion caused by our website's estimated delivery times and will update them to reflect current shipping realities. Again, we deeply regret the inconvenience and appreciate your patience.
Please don't hesitate to contact us if you have any further questions or concerns.
FitBoutique
Item not delivered
2 months and order still not shipped. Customer service does respond promptly to say it's coming "soon" - but they either don't know when their stock is being produced/shipped from overseas or don't want to admit it's months away.
Admittedly my fault for not realising products are not made or shipped from Australia, but 2-4 weeks suggested delivery time is misleading. The customer should be made aware if the delivery date is an unknown time in the future. (That is assuming it will eventually get delivered.)
Other people are negatively reviewing a business with a similar name so I wanted to review the actual company.
2 augusti 2024
Omdöme utan inbjudan
Svar från FitBoutique
We are pleased to inform you that your order has been dispatched! We have recently received our stock and your items were among the first to be shipped out.
We apologise again for the significant delay and any lack of transparency regarding the estimated delivery time. We are actively working to improve our communication and provide more accurate information in the future.
Thank you for your patience and understanding.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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