First Legal Solicitors Omdömen 

Spoke with a lady name as dabie and she was really helpful and professional...

referred to the company for a disrepair dispute after getting in. contact with a company called housing disrepair advice. turns out hosing disrepair advice was just an independent that they were paying to get referrals, Kenneth Galloway. Kenneth indicated there was a strong case for my dispute and to break my existing complaint with the ombudsman. having done so, I filled in all forms that clearly explained my disrepair.

I was then mucked around for about 10 days with them arranging three appointment calls and not ringing back for any, to be told eventually that they wouldn't support my case as it was external. when pointed out this was clear at every point of porceedings, firstlegal blamed the agent and claimed to havre no record of the questionnaire I had completed whilst quoting me images from the questionnaire. Avoid.

when I contacted first legal they told me I would get my money back for the front door and back door I paid for out my own pocket as the doors were not safe and Sandwell council would not change them apparently there’s no funding for this.
I have complained about my doors over and over it’s all on record they even came to my house took the door off shaved it down and put it back on as the wood was that old it kept swelling with the weather
The state of inside my home and what I had to live in was absolutely heartbreaking plaster falling off the walls dust everywhere some parts were back to brick . I’m a single mom and my late father payed for my home improvements losing my father in the mist of all this to , listen it’s not been easy and I have to contact first legal for information regarding my case they didn’t update me
Anyway it’s now Friday 22nd may and I’m still waiting for my compensation witch is £1000 by the way what a joke my doors were £2500 not to mention the other work I’ve had done because Sandwell council wouldn’t fix it (no funding) (no money) this is what I continuesley was told.
I was told it would be in my bank by the 19th may 2026 so I had to call back as that is not the case I was then told by my case worker (case worker number 2 or 3 I think ) I should receive it today well surprise surprise there’s no compensation money in my bank
Dissatisfied disappointed angry and very upset I shouldn’t have bothered with none of this what a joke doubt I will be paid anything

I contacted them over a disrepair issue but they told me an infestation relating to Moat Homes was an Environmental Health problem and to contact the Council, which I did. Lo and behold they said it was a legal issue. You can now see what we are up against in this rotten corrupt Country. See Greenwich Council post

I engaged with first legal 13 months ago to help with a stamp duty claim, unfortunately they made a mistake with the type of filing and claim type and I am still without conclusion.
No apology, still no resolution, promise of the complaints team contacting me to resolve and support and still haven’t had that. Not great at communication either - would avoid. Issue still not resolved!

I saw an ad for these guys on instagram and thought it was a scam but I tried it anyways. They were immediately on our case and began to go to court with our local council over housing repairs. Soon after we saw them coming to take pictures as evidence and then soon after we didn’t hear anything for a while. Until they came back and said that the claim had been settled and that the council would be coming to repair our house. Within 3 months they did what we struggled to do for 1 year. They don’t take anything from you unless you win the case which is good model of operation. Thank you guys!

I am very happy with FLS. They won my case for me and kept me abreast with everything. They were very kind and professional. I would use them again🤙🏽🤙🏽

We are delighted with First Legal, I have spoken to several staff members and each of them is outstanding but Eileen our case worker, was absolutely outstanding, I couldn't recommend First Legal enough, these guys go above and beyond their call of duty, a pleasure to work with 👍🏽

Jen helped me get my housing disrepair fixed and compensation aswell I'm very happy thankyou for all there help and was kept informed of everything

Really helpful with all our housing disrepair claim , got us a really good result. Aaron is such a credit to your company , thanks for all you have done for us

My treatment as a client was very good. I was kept informed about the progress of my disrepair housing claim all the way. They made sure I got compensation for damage in my flat. Also ensuring the council put right what needed to be done. I highly recommend the company and staff.

This is the best legal Solicitors and so friendly and great service,
I love all thank you for everything especially Tayle and Claire ❤️❤️

Thanks to eileen for all her help and support much appreciated

Tayla has shown us empathy and given us so much support in achieving the very best outcome and professional service was of the highest standard my wife and I can't thank her enough and as a company I can honestly recommend them

I wasn't aware of that Stamp Duty Land Tax reclaim option, until I was advised by a friend who had listened patiently to my news, that the house I had just purchased, was uninhabitable. I knew it needed a lot of work carried out on it, but not to the degree that was uncovered, days after completion.

I found First Legal via a search on the internet, and contacted them to discuss whether a claim would be successful. . The team, including Emma, Jack and Stephen Coyle, were extremely helpful and and dealt with my reclaim extremely efficiently and courteously. They requested a report from the builder, with relevant photographs, and this was submitted with the necessary paperwork that First Legal took care off.

The funds received, will all be used on the previously unbudgeted works.

If you find yourself in the same situation, I highly recommend First Legal to take you through the process.

Without the care and support of these people I would have just put up with the disrepair of my house year after year, speaking to Debbie Davis was a blessing, she listened to every detail and was very supporting, whether it be physical or emotional, she offered me after support as well, I just want to thank Debbie from the bottom of my heart for helping me move to the next stage smoothly and without stress, I would recommend this team to anyone with outstanding housing issues, you can get help from this professional team, ask for Debbie.. she's amazing 😊

So far my experience and service from Alan Curran has been impeccable. He was thorough, reassuring, professional, compassionate with a great deal of patience of my distressing journey so far and gave me a lot of hope and confidence that they can help and get the best outcome.
So fingers crossed, my case has now been passed to Eileen who so far is also patient, through and extremely understanding of how the situation has taken a detrimental affect on my health, mental wellbeing and overall daily life.
All Fingers crossed they help achieve the upmost best outcome and continue to provide impeccable and consistent service/support.

I approached a few UK solicitors on-line in 2022, to inquire about the potential stamp duty re-imbursement and was promptly responded in a kind and professional manner by Jack Robertson. We had a few e-mail exchanges, but my condition did not meet the requirement at that time. Jack continued to follow up on a monthly basis. In January 2023, Emily Fitzpatrick took over my case, and by summer I was ready to provide the necessary documents. It took only a few weeks until the stamp duty re-imbursement was approved. During this period, Emily was very patient, down to the point with top nodge solutions, and even offered another possible trial-option for another smaller claim. Excellent knowledge, Excellent Service, strongly Recommended.

We used Paul at First Legal for the first time recently, the case was delt with quickly and efficiently.
Very happy indeed.

Very efficient and professional company , would highly recommend.

Would like to single out Emily who handled my case she was very responsive and always there to assist when needed. Thanks again