First Citizens Bank Omdömen 57

Beyond awful experience. The arrogance of the relationship managers, and the incompetence is jarring. I’ve regretted borrowing from them since the day I started with them. All they do is nickel and dime you to death. I’m still waiting for them to close one of my accounts which has a zero balance that I called about and told me explicitly that they would close it. They are still charging fees against it. Just a horrible experience and I would never borrow another dime from them!!!

Highly recommend an alternative form of borrowing for small business equipment loans. If you're moving forward with them at least get all fees up front (which they'll resist sharing), and be sure to read the contract top to bottom including the very fine print. Take days if you need to for a thorough review. Predatory tactics and ultimately an expensive transaction.

I have been banking with first citizens for many years, probably 40. I have always had a great experience. The people are professional and very nice. They have helped me with any problems. I fail to understand why all these people write bad reviews and rate it a 1 or 2. I've never had negative experiences. I think most of them are sour grapes. I can't give a specific date

I think a 1 star (it doesnt get any lower) out of 5 says it all. 4 years ago I was told that I could get a mortgage loan ( I was already under contract) and after 30 days of getting the run around I was approved thru chase i 15 minutes. you snooze you lose. I should have closed all accounts after this. I own multiple homes so my state ID is different than the address that they have had on file since I opened my account. This has never been an issue. I am traveling and needed some of MY cash. I was denied any of my money at 1 of their branches. this is the same as theft and I am done. I have had more issues than this but now I am DONE. I will NEVER bank at this disgrace of a bank again!

I've never seen a bench before that has different speeds to make a zelle. You just have to guess what speed they will use to make your zelle fast or standard as they call it, which can take 1 to 3 business days to reach the destination account. Apart from terrible customer service. Seriously if you don't want to have a hard time and delay your payments, I recommend staying away from this bank. I think it may be among the worst there can be

Do not get loans from First Citizen bank. You will pay endless fees, you will be charged automatically for forced insurance, and it’s a complete nightmare trying to prove to them you have insurance, I’ve sent them my Dec page 5 times now, every time they found something to deny it. Will be writing a letter to trumps administration to look into FCB and shut them down. They screw people over and get away with it.

I have been with this bank for 15 years and until recently have never had a problem. Now, they have screwed my money up so bad that THEY don't know what I've got in there. Also, Lisa from the Stuart, FL branch was so condescending it was sickening, plus she refused to let me speak to a manager. What a piece of garbage she was being to me, they screw up my account and I'm responsible???? BEWARE THEY RUN OFF OF AN ALGORITHM THAT STEALS YOUR MONEY!!!

I was forced to switch banks because my beloved First Republic Bank was bought by Chase and I'll be cold in my grave before I move to any of the large commercial banks. I banked at Citibank and Wells Fargo in the past. Horrible experiences. So last week I moved my business account and my two personal accounts to First Citizens in Walnut Creek. What an amazing, high-quality experience. Robin met me at the doors and took care of every last detail explaining everything step-by-step. All three of my accounts were set up by the time I left. Checks ordered. Bank Cards expedited. Overdraft protection in place. Online banking set up and tested. Today my bookkeeper made an error in our payroll and I needed to wire money to our payroll service quickly. Robin answered my call and walked me through the process. 15 minutes later we were done. I can't imagine better service. Robin and First Citizens are every bit the professionals I'm used to dealing with at the now defunct First Republic, which was the lodestar of small business banking service. First Citizens Walnut Creek is ready to pick up that mantle. If you are a small business owner in the Bay Area looking for a great high-touch banking experience at a very reasonable cost, I highly recommend First Citizens, Walnut Creek.

They are the most dishonest bank . Terrible service . They misrepresent everything to you and waste your time and change every aspect with you . We ve gone through a refinancing and every aspect of what was promised was changed and they killed time so that it gets close to the due date .

The absolute WORST customer service ever! There’s been several instances where either inside or through drive thru, there is NO ONE attending the teller line. Several minutes need to past by before someone finally decides to come out. The service is absolutely terrible and extremely slow. DO NOT RECOMMEND this bank whatsoever!!

We had a business checking account with First Citizens in Taylorsville, NC. I was having problems logging in and it would not allow me to reset my login password. I called their support number gave them all the requested info to prove that I was the customer and they told me I had to go to the bank and take my ID to reset my password for online banking. I went to the bank and closed my account. They didn't even care - not surprised. This is the second time I have tried doing business with them and their customer service is lacking.

What once was a good bank has turned to crap!!! Paid off a loan…overpaid bc that’s the info attorney that was given by bank. Called to find out where my refund is bc it’s been 16 days!!! Was informed well we hold the funds for 10 business days so it will be mailed after that times has lapsed. WHY…told that’s the bank policy no good reason except they get to keep everyone’s money for 10 plus days! Complete BS! If I owed them they would charge interest daily! Ridiculous! I actually give them a zero!

Applied for a loan at FCB to refinance our home, Went through all the procedures gathering all the required information. When it comes to finalize for closing, the loan officer says she made a mistake on the amount she could loan us. Was nowhere near what we had applied for. Spent money for appraisal, inspections all for nothing. I would not recommend this Bank for anything. Very unprofessional.

Avoid the headache by steering clear of this particular bank. FCB proves to be quite challenging to navigate. Its excessive self-regulation only serves to complicate otherwise straightforward transactions. Furthermore, their fees are unreasonably high without clear justification. Navigating FCB's web interface is a cumbersome task due to its complexity. With numerous alternative banks available, why subject yourself to unnecessary challenges unless you enjoy the ordeal?

What a scam you deposit cash in the ATM because you need to pay a bill and they hold your money won't be doing this ever again!!!

I would not recommend this bank to any contractor's, I opened a personal account to see how they operate before changing from bank of America to them with my business account.Well deposit a check that is from first citizens Bank client to my account takes 2days or longer bank of America I deposit before 9pm it's in account in morning I couldn't imagine how long it would take first citizens to clear a check from another bank if you're a contractor getting up front money you'll be screwed guess I will keep my account with bank of America!!! Also first citizens online banking app worst app I've ever come across!!

I was a banker for 32 years and have to say this is the WORST experience I have ever received.

They held my wire for over 6 weeks. Granted it was my error that my paperwork was incorrect on my account ( that they didn’t notice or care about for 2 years…) however they chose to hold my funds rather than just returning it to the sending bank.

Would not return phone calls or release my money.

I came on here to give a review a low and behold… 2 and 3 star reviews (which is GENEROUS).

They treat their own employees like garbage and couldn’t care less about customers or customer service.

Disgusting 🤮 service and worse customer experience! I gave them one star because I wasn’t able to give them negative stars…

There are so many institutions to choose from… why bother choosing them 🤯🤬

Just scammer.
Sends scam solicitation emails.

First Citizens Bank lacks communication as to what happens after paying off your loan! They produce a letter that attempts to explain their procedure to receive your title the day after the loan is paid off. But don't mail the procedures letter until after they electronically submit the request to DMV, which could be up to 10 days after! Go figure it took them the full 10 days to electronically send to DMV! So I received their procedures letter 2 days after they electronically submitted to DMV, and it states that the DMV could take 30 days to process. After speaking w 2 representatives neither of them had a solution as to why in today's world of instantly taking your money, that it takes them 10 days to email/electronically send a notice? Why they don't mail their procedures letter until after they send the email/electronic notice, instead of the date it's printed/produced? Guess they are no longer the small town bank! Rant over!

I started working with this bank because they sold me on the idea of a large bank with a small bank feel. Customer relations were the priority. That has definitely changed. The personal banker position has been a revolving door in the last few years and the upper echelon don't really seem to care about their clientele like they used to.
I recently set up my credit card to autopay the minimum payment through their online system. Fast forward 6 months and my card is cancelled. I'm told that the autopay that I set up online is only temporary. I'm behind on my payments so they cancelled my card. Nowhere on the website does it say the autopay is temporary and it's just such an absurd way to set that up. I requested that they reinstate my card and I would bring it current and set up a permanent autopay directly with someone in the bank. They refused and offered me a card with a worse APR and a fifth of the credit line that I had. Ridiculous.
On the heels of this, they also cancelled my line of credit when it was time to renew it stating that I didn't pay it down fast enough. Of course, nothing in their paperwork states that I needed to do so and my personal banker at the time didn't explain this either. I asked them to reconsider and told them I would make every effort to pay it down faster and was denied.
I'm in the process of closing out all my accounts and I will never work with this bank ever again.
I don't recommend that anyone do business with this bank.