First Car Rental Omdömen 

Как жалко что я позарился на дешевую цену и не прочитал отзывы. Некомпетентность службы облуживания клиентов, когда сама начальница их унижает говоря не обращать на них внимание и общаться только с ней! Сделают все чтобы скачать с клиента деньги при этом каждый раз меняют обвинения. Не спешите им платить - они вас пробуют и когда вы аргументированно с ними боритесь - отступают. Но подумаите нужны ли вам эти войны или лучше заплатить больше но иметь дело с людьми? Учитесь на наших ошибках, не делаите своих!
ПС обратите внимание в их саите только положительные отзывы - интересно кто их пишет?

I used this company on my recent June 2022 visit to South Africa, to say I am disappointed is an understatement!
1: They overcharged me for the rental quoted and booked as £217 instead they billed my credit card £317
2: They said they would mark my credit card with a deposit of approx £300 instead they took the money
3: Then on return to give the keys back they tried to bill me for £565 worth of Tolls which was impossible as we spent most of our time in a wildlife reserve.
It was only after many emails and eventually my South African friends calling them that they admitted they had billed me instead of a truck for the Tolls and that they would refund me the overcharge and deposit, you can imagine the stress they caused me and the worry. Never once in many calls and emails was I offered an apology and now some 8 days later I get a refund. As a seasoned traveller I would not recommend this company

Some 2 months after our departure to Europe FirstCarRental came up with our ´traffic fine´ , and not one but two traffic fines with a difference of 2 minutes . Situation ridiculous and surely an error , yet we were billed twice an ´administration fee´ by FirstCarRental , and on our protest we were suggested to go to the court in ZA.
We had submitted a claim regarding a negligent work of an operator handling our case, saying fraffic fine every 2 minutes are impossible and they could do something to protect their customers.
Yet we were refused again and the person who handled (and refused again) our claim was the same operator in the end.
Case unsolved , nobody interested , two administration fees

1st CarRental / Sixt. Arrived at OR Tambo International airport with a car booked for 0400, on arrival was told systems were offline and might be online again later. Offices where the computers were to control the payments would only open after 5am??!! told to sit and wait for over 1.5hrs before I could swipe my credit card for the excess deposit. This is a 24hr international airport and this happens! Shocking.
On returning the car, I filled up at the airport filling station, approx 2 mins from drop off. Lady who took the car checked everything and advised no issues. I then get a bill 4days later advising excess fuel charges as they topped it up with 1.6litres!!! to get it to 100% full, and included an admin fee on top of the charges too. I’m sorry but it is impossible to return a car 100%full, as each renter would have to carry petrol in the car to do this. If the fuel gauge on the car says full, then it’s full.
I challenged this (not about the money but the principle) and after a few exchanges they agreed to reimburse me. This practice will be happening to each and every customer, and all they will be doing is skimming the money for themselves. There we no fuel holders or pumps anywhere near the drop off point, so they are not filling up cars with fuel. This is corrupt practice, and unfair on customers. No doubt many people are being targeted this way, and is is a poor betrayal of the country. I made my booking with Booking.com, an international travel company to whom this has been reported.

They rented me a car but as soon as I arrived to my destination one of the tyre's trim was missing. Probably it fell off during driving. When I returned the car I mentioned it. I had to sign a paper explaining the matter. The lady told me that I probably would not be charged as this was not an accident and she even checked the other 3 trims. She could easily put them out, so they are not fixed item.... Nevertheless they charged me 2 days later (after they refunded my deposit) for for than 500R for the missing trim, even when it was not my fault but clearly the poor state of the car. The customer service insisted that I had to pay it. I will never use them again.

Der erste Wagen wurde am Cape Town International ausgeliehen. Die zusätzliche Versicherung (Anmietung ohne Selbstbeteiligung, etc.) wurde trotz mehrfacher Nachfrage nicht im Vertrag aufgenommen. Nachdem man den Vertrag nochmals kontrolliert hatte und bemerkte, dass die Zusatzleistungen nicht aufgenommen wurden, wurde erklärt, dass die günstige Vorabbuchung dann storniert werden müsste und ein neuer Vertrag zu ungünstigeren Preisen abgeschlossen werden könnte.

Die Kaution wurde sofort von der Kreditkarte abgebucht und nicht erst nach der Vorlage der Endabrechnung, wie bei vielen anderen Autovermietern.

Nach einem Tag stellte sich heraus, dass der Wagen entweder eine fehlerhafte Batterie oder eine defekte Lademaschine hatte. Jedenfalls sprang der Wagen am nächsten Morgen nicht an. Nach mehreren Anrufen, unseriösen Angeboten von Starthilfe und immer wieder wechselnden Gesprächspartnern wurde endlich ein Ersatzwagen am Nachmittag ausgeliefert.

Vor der Rückgabe wurde der Wagen bis zum Einfüllstutzen voll aufgetankt. Bei dem Check-in wurde der volle Tank vermerkt, aber, wie andere auch schon bemerkt haben, bekam man keine Kopie des Abnahmescheins. Ein paar Tage nach dem Rückflug bekam ich eine Abrechnung für nachträgliche Betankung und Verwaltungsgebühr.

Da die Kaution schon am Anfang voll abgebucht wurde, ist jetzt die Frage, wann zumindest der Differenzbetrag zurück gebucht wird.

Wenn man die anderen Kommentare durchliest, scheint das alles mit Regelmäßigkeit zu passieren.

In Zukunft werde ich mich wieder über seriöse Autovermieter einen Wagen anmieten. Sixt tut sich durch diese Kooperation mit First Car Rental keinen Gefallen.

Update:
First Car Rental hat geantwortet auf meine Anfrage und es stellt sich heraus, dass sowohl beim ersten fehlerhaften Wagen als auch beim zweiten Wagen nachgetankt wurde. Da der erste Wagen ja nicht mehr startete und von einem Mechaniker abgeholt wurde, konnte man das Auto ja gar nicht vollständig gefüllt abgeben. Das man aus Kulanz wegen dem ganzen Ärger und der Zeitvergeudung um einen Ersatzwagen zu bekommen auf solche Nachbelastungen verzichtet, stößt man auf taube Ohren. Dabei muss man sich vor Augen führen, dass es sich bei beiden Autos zusammen um ca. 3,5 Liter Benzin handelte.

Statt das der Restbetrag (Kaution abzüglich Nachbelastung) zurück zu erstatten wurde der Betrag nochmal vom Kreditkartenkonto eingezogen.

2. Update:
Nach einigem Hin- und Her und Schilderung der Sachlage wurde nun vom Head Office die Nachbelastung rückgängig gemacht und der volle Betrag zurück erstattet. Es lohnt sich also nochmal nachzuhaken und sich an das Beschwerdeportal von First Car Rental zu wenden.

DO NOT Hire with First car rental - King Shaka Airport - Durban !! Awful experience in December - purchased insurance through Holiday autos and First Car still charged us for waivers even though the lady at the desk convinced my husband that what he was signing for was all part of the rental - be very CAREFUL! They checked the rental car over and only when my husband got in the car - he noticed a crack across the windscreen - thankfully he went back in to dispute this - no apologies and was offered another car - returned the car full of fuel and was charged over R130 refuel charge - this company is ripping you off - STAY AWAY - we were charged over £150 for insurance , fuel and waivers we didn’t sign up for !

Sharp practice by charging extra to refuel an already full petrol tank - filled 400 yards from return at Joburg.
Also air conditioning didn't work but nothing done about it

Worst company car ever. Do not rent with them.

No alquilar coches con estos ladrones. Peores que los de Gold car. Se inventan cargos. Avisados quedais!!!

This place is a total scam - STAY AWAY!!!!

Our experience was fine until they decided to charge us a "refuel charge" after we dropped our car off, with a full tank of gas.

I spoke with customer service and they tried to claim it was a valid charge - and that there was an "airlock" in VW cars, that magically expands the gas tank after you refill it. The amount charged was equivalent to 1/4 tank of gas.

First car rental are criminals - charged me admin fee for filling up the car but they did not put any fuel in the car because it was full?????
Charged me for replacing the windscreen on a Renault Kwid R3500 for a chip smaller than a 20c on the black part of the windscreen that I did not see before of after inspection. The car was a wreck, full of scratched and dents and was a danger on the road due to wheel alignment.
I'm taking legal action against them and if you drove the red Renault Kwid ND663 953 I would like to hear from you 083 455 7547, and yes I have the same issue in respect of the deposit that is stuck with them and that they don't release.
I WILL NEVER USE THEM AGAIN AND YOU SHOULD NOT.

Absolut unseriöser Vermieter. Obwohl ich wenige Meter vom Abgabeort voll getankt habe wird nachberechnet. Angeblich fehlten 15 Liter. Das ist Betrug. Die Quittung hatte ich aufgehoben.

It all started well, but…..
The car was way smaller than i booked - and it only dawned on me after i had driven for 30 minutes after a very long flight. It led to dangerous situations - light car, heavy winds, not ideal on the roads. My luggage always in plain view. And tough and dangerous driving - not being able to overtake on a hill for instance.
They did the trick everyone warned about - charging petrol for a filled up returned car. And they kept me in the office upon arrival for a full hour because their system does not ‘talk’ to my Amex card.
The car was very old and full of dents and scratches, definitely not worth the money.

Worst customer service and rental agency ever!!!

Rented 5 cars in 2 and a half weeks. Two cars was faulty (one's aircon did not work and had to return and the other one's car charger did not work). Further to that twice my booking was gone. They could not find it. The second time is and was the last time i will ever rent from First Car Rental. The manager at Cape Town international treat customers with utter disrespect and make you feel like they are doing you a favour to correct a mistake that is clearly on their side. Then after they mixed up my booking they provided me with an invoice for a package higher then what i initially take. Upon investigation of the situation the manager of head office stated that the staff mentioned and complained about is working so long at first car rental he can not believe that they acted in the manner as stated and then kindly added that it is not that he is saying that i am lying about what happened. First Car rental are the worst experience i ever had and will never recommend the company to anyone. To date I did not receive my deposits back and are waiting for them to refund my monies......

They are the worst.. Next time I would rather rent Hertz.
1- They gave me a car which ABS breaks wasnt working properly.
2- I filled up the car before returning and still got charge.
3- Found out I got a fine after 1 month by and paid it asap, only to be charge a handling fine fee which is the same price as the fine..
Stay away from this company,
They gave SIXT car rental a bad name..
Don't go for cheap..

The worst in the World!!! STAY AWAY FROM THIS COMPANY!!!! DO NOT RENT A CAR WITH THIS COMPANY. AFTER YOU RETURN THE VEHICLE THEY WILL STEAL YOU. YOU DELIVER THE CAR WITH A FULL TANK AND THEY WILL SAY THAT THE VEHICLE WAS ABLE TO ACCEPT 30 MORE LITERS (The vehicle's tank accepts up to 40L). Nonsense!!! Never rent with SIXT or First Rental.

First car rental communicated with my bank to put a block on the Excess or deposit fee of R3000 when I rented the car on the 23rd of June. It is now beyond 7 working days and the authorisation for the block to be lifted it hasn't been done. I rented the car on the 23rd of June and returned it on the same day. When I called them on the 7th they said the authorisation was done on the 26th of June and also on the 5th of July yet Nedbank which is my bank cannot confirm that. I spent my airtime trying to resolve the issue and they sent me an email on the 7th saying the authorisation has been sent to my account and the case has been closed. When I request them to send me the proof of the authorization they sent on the 26th and 5th so that I forward it to my Bank for the process to be fast tracked, the lady simply said she will firstly send an email to authorization team. It is beyond 7 working days and I have been begging them for my R3000. This people are some sort of a scam, if I hadn't done a follow up it means it was gonna take a while to sent this authorization to Nedbank. I am never renting a car at First Car Rental again.

The online booking was easy, the service at the time of hiring and return (at Johannesburg Intl. Airport) was good, and the car was ok. But, a month later I received from First Car Rental notification email about a traffic fine for speeding for R250, for which they also imposed a ‘fine handling fee' of R325. No further details on the fine were given and no help was offered with the actual handling of the fine, despite the fee charged. I requested details and then it turned out that the fine was for R125, not for R250. No apologies for the false info followed. I also objected to the fee, which was not specified anywhere in the rental contract, and they offered practically no service at all for that money. In response I was essentially told: the fee is what it is, because our management decided so. And, the money was unceremoniously deducted from my debt card account on the next day, without my consent, and despite my objection. End of story.

I call that extortion and arrogant disregard of the customers' rights. So, be warned!

Charges were billed very unfairly with regards to fuel, as well as additional charges that were not even mentioned but I was told it was "Standard" charges and pretty much nothing I could do about the charges that were taken from my deposit... I will never use this company again for any car hire or advise anyone else to use them!!

I rented a car for four days with First Car in Joburg. You get free mileage when you rent a car for a minimum of four days. When I returned the car two hours earlier than stated in the rental agreement, the rental period was changed to three days and I was charged around R 1,400 mileage. I should think that whenever I return the car it's a four days rental because I have paid for four days. When you complain to First Car they don't give you a clear answer. I rented the car through Auto Europe, and Auto Europe found out why First Car had charged mileage when free mileage was stated in my agreement. First Car seems to be a dishonest company.