Firework Crazy Omdömen 

29
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Amazing company. Hired them for our wedding evening. One of the highlights of the day (after the 'I do' of course). The guests loved it, and we were so transfixed by the display the photographers had... Se mer

Betygsatt 5 av 5 stjärnor

I've been doing displays with fireworks from Fireworks Crazy for over a decade now, but this year they excelled! Great selection on their web page, and a much easier to use discount system for extr... Se mer

Betygsatt 5 av 5 stjärnor

Brilliant customer service. We were complete numpties and didn't think to measure the length of our garden. Realised one day after the order being placed that we couldn't set off the box we ordered.... Se mer

Betygsatt 5 av 5 stjärnor

I was looking for a local supplier of fireworks for a home display on New years eve. Found Fireworks Crazy on Google and I liked the site layout and the descriptions of their boxed selections. Ordered... Se mer

Företaget har svarat

Företagsinformation

  1. Hobbybutik

Informationen kommer från olika externa källor

Firework Crazy is one of the largest firework retailers in the UK. We service thousands of customers every year through our website and our retail showroom and store. We spend a lot of time each year ensuring that the fireworks we sell are the b...


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

29 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(29)

3 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Amazing wedding fireworks.

Amazing company. Hired them for our wedding evening. One of the highlights of the day (after the 'I do' of course). The guests loved it, and we were so transfixed by the display the photographers had to send my sister to tell us to start posing for some good shots! A really special way to end the day. Highly recommend.

29 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great selection, good prices, and flawless delivery!

I've been doing displays with fireworks from Fireworks Crazy for over a decade now, but this year they excelled! Great selection on their web page, and a much easier to use discount system for extra freebee fireworks. Delivery was perfect, in good time for our display, and nothing was missing or damaged.

Our event went stormingly well, not a single firework failed and we got a massive applause!

8 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super impressive company

Super impressive company! Efficient, helpful and went the extra mile to help us get our display delivered on time, even though i was too late in ordering, and didn’t charge and extra. Definitely consider if you’re looking for friendly helpful people with good quality products.

24 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant customer service

Brilliant customer service. We were complete numpties and didn't think to measure the length of our garden. Realised one day after the order being placed that we couldn't set off the box we ordered.
Messaged via WhatsApp and got an instant response. Order swapped and delivered following day.
Fireworks were great on NYE. Would highly recommend anyone buying from this company.

31 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This year was the second time of…

This year was the second time of ordering from firework crazy and as last year I was amazed at the quality of my order each and every firework done exactly what It was supposed to do, the quality of firework is absolutely phenomenal.
All I have to say is roll on next year, will definitely be ordering from you guys again

9 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Helpful customer service.

I wanted to make a change to my order, even though it was already boxed waiting for dispatch, they went out of their way to accommodate the change. Thank you.

21 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Competitive prices and good service

Bought fireworks for my son's birthday, and due to delivery charge (which is not unreasonable if in london) decided to buy for bonfire night and new year too.
Website gives great videos of the product so you can see what you are going to get. Price was most competitive I have seen, delivery was pretty quick and comms were good (many a few too many emails tbh though!). Would definitely use again.

1 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a company!

This company has the best fireworks at the best prices with lots to chose from i went all out this year and comments from the audience saying 'my fireworks were better then the towns public display they put on the night before!' Speaks volumes really. Great customer service, great products. Will be back next year for sure. Bigger and better for next year too!

5 november 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

So unprofessional and no morals.

Sent fireworks that did not ignite properly and then did not want to refund.

They clearly do not understand the trading regulations around offers and would not use them again. They are very unprofessional, and I highly recommend avoiding them.

If you have an issue, they will try their hardest to swindle you out of money.

They admit that it was their problem but do not want to do the correct thing.

Sent fireworks that did not ignite properly and then did not want to refund.

They clearly do not understand the trading regulations around offers and would not use them again. They are very unprofessional, and I highly recommend avoiding them.

If you have an issue, they will try their hardest to swindle you out of money.

They admit that it was their problem but do not want to do the correct thing

Further more, the FREE item was less than the amount they partially refunded. So they have knowingly and admittedly conned me out of the difference.

Total scam of a company, built on no morals.

Edit: PayPal said it wasn't covered under their own buyer protection. Again you're admitting that it was a problem with the firework I purchased, but you haven't refunded the amount I paid for that firework.

Buy one get one free is exactly that, buy at full price and 1 IS FREE! The free item was clearly a different item, and I will be reporting you to trading standards. You was not offering a 50% off sale, it was buy one at full price and get another free.

Hope the bad press costs you more in the long run. 👍

6 december 2022
Omdöme utan inbjudan
Logotyp för Firework Crazy

Svar från Firework Crazy

Hi There. We always go above and beyond to help our customers. One of the two fireworks you purchased in a buy one get one free promotion didn’t work as intended so we refunded you for the faulty item. You weren’t happy with this and demanded more. So you started a PayPal dispute. PayPal decided we’d acted honourably and rejected your claim. Still unhappy you decided to leave this review.

EDIT: Reply to your edit. Under UK Consumer Law you are entitled to a full refund on a Buy One Get One Free promotion, but only if you return the second / promotional item. In this instance you are not able to return the second part of the promotion as you've already used it. Based on this fact we have issued you a refund for half the value £13.99 on a £27.99 purchase.

However as a gesture of goodwill I will refund the other half.

Betygsatt 1 av 5 stjärnor

Not great

Not great, phoned to cancel the order, they agreed to do so and refund, then sent it anyway. When I called again they said all cancellations should be made by email and since there is no proof I would need to pay to return presumably at the over the top price they charge for delivery (40 quid for a 5 working day turnaround).

10 november 2022
Omdöme utan inbjudan
Logotyp för Firework Crazy

Svar från Firework Crazy

Hi James. As explained to you on the phone, cancellations are only accepted via email in line with the distant selling regulations. You were sent several emails at various stages of the order process including acceptance of the order, the order being sent to the warehouse and also when the order was dispatched. You could have replied to any of these emails with a simple. Please cancel. Your order would have been cancelled and refunded in full without question. You could have even refused the goods when the courier delivered them but instead you accepted the goods and then called us to say you cancelled the order. I’m more than happy as already explained to you on the phone to have the order collected and returned to us with a full refund minus any return fees, but instead you swore at me down the phone and said you’d rather leave bad reviews.

Betygsatt 4 av 5 stjärnor

Quick delivery and great range

We ordered on a Thursday morning (27th Oct) and delivered by Friday lunch time (28th Oct). Really good range of fireworks. Only downside is the minimum spend of £100 especially as you pay for postage anyway.

28 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent fireworks and all round service

Buying on line means you can watch videos to see what you are getting, excellent range at very reasonable prices. Quick delivery and fast responses to questions. Most importantly they do the cheapest delivery I could find, particularly if you're in London or the South East.

25 oktober 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Delivery in 8 days if lucky!

Order placed Sunday 09/10/22 for delivery Zone B - 1-2 days delivery time. Its now Friday 14th no delivery and also they dont delivery weekends. So be lucky to get order for 17th. So not happy. Poor!
As of 17/10/22 no refund yet!

2 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Company

This company has earned all the plaudits received on Trustpilot.
The company is excellent. The videos of the fireworks fairly represent what you will get. You have to be realistic about how much you pay and what you can reasonably expect. Glitter pop rockets four for £7.99 are a simple pop, but what do expect for £2 each. The bigger rockets are superb, firework display standard.
I was kept fully updated by e-mail on the progress of the order and it was delivered to the south coast two days later.
Good solid and secure box all felt very safe and professional.
Great experience all around.

3 januari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Professional display quality but smaller size

I was looking for a local supplier of fireworks for a home display on New years eve. Found Fireworks Crazy on Google and I liked the site layout and the descriptions of their boxed selections. Ordered the Celtic 10 and the box arrived within a week. Set them off last night and the whole family agreed they were effectively a mini- professional display. Certainly the best I have ever bought.

1 januari 2022
Omdöme utan inbjudan
Logotyp för Firework Crazy

Svar från Firework Crazy

Thanks for your review Elizabeth. The Celtic cakes sure do pack a punch. 95% of our professional displays use Celtic professional products and the retail items are just as good.

Betygsatt 1 av 5 stjärnor

Scam

Scam, delivery costs £45 for a product that weighs less than 500g. Thats 4x as much as the product costs.

1 januari 2022
Omdöme utan inbjudan
Logotyp för Firework Crazy

Svar från Firework Crazy

Hi James.

It's not a scam at all. Have you ever tried to ship explosives!? If you were in the highlands of Scotland it would cost us over £100 to ship the same product!!

Our shipping costs are based on the value of your order and where you live. The cheapest we pay for shipping is about £22 and can go up to £150 per order.

So if your order is small we can't afford to subsidise the shipping, If it's a larger order then we swallow some of the costs ourselves. Hence why we have a table on the website showing the prices for each postcode area and order value in the UK.

https://fireworkscrazy.co.uk/firework-deliveries/

I hope that helps to explain why when you tried to order, even a small firework the delivery was £45. Believe me, if we could deliver each order for £5 or £10 we would!

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