Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,8
5 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Crate arrived but all the wood was soaking wet and totally unusable.
Called and arranged for a replacement but nothing arrived. Over the weeks the wood has on the outside dried out but internally it’s still wet.
In addition I ordered Ash but the wood delivered is not Ash but some other ‘softer wood’.
Avoid purchasing from this company.
We got burned twice with Firewoodcentre.co.uk.
Twice a very bad experience. We think they are crooks. First purchase in April 2022, instead of best quality oak, we received a mixture of Birch and Elm, in undersized diameter of soft logs.
We returned, and were refunded.
Second and last purchase in April 2023, instead of good quality hardwood Ash, we received a crate with mainly junkwood, in such a state of rot that it is soft, has zero density, hardly any weight, and is more compost than wood. And we paid a whopping £429 for that. They proposed a measly refund of 30%, for mostly unusable wood.
We came to the conclusion that this it is how Firewoodcentre operates: selling worthless junkwood portrayed as high quality hardwood. Never again.
Avoid this company at any cost!
You DON'T get what you buy or paid for
After an initial problem with delivery I spoke with a gentleman called Daniel Maby, who instantly sorted out the issue whilst being understanding, helpful and very polite throughout.
Product is good and as described - hats off and well done to Daniel for an excellent service (Thank you)
Ordered on 28/08 for delivery 09/09, emailed on 08/09 to say no stock available so I agreed delivery on 11/10. Follow up email from different staff member to confirm delivery 12/10, replied to say I would not be available on 12/10 but would be on 11/10 as previously agreed so they emailed to say it was definitely going to be delivered on 11/10….. no delivery on 11/10, called and emailed several times on 12/10 asking for an update, no response to emails and everyone I spoke to said they didn’t know anything and someone would call me back (which they did not). Only call I had was from the delivery driver sat outside my house at 5pm on 12/10 as he had my delivery….. agreed to leave on my drive in the rain and I had to I unstack and store it when I got home at 10pm. The order was not complete and £140 of stock was missing, when I call the next day I was told that someone should have let me know that the stock was not available until January (no surprise I was not told) and they offered a refund. Refund given at cost so they did not refund the VAT, another phone email to sort. In summary, price is pretty good but the operation is run by unorganised people with absolutely no regards for the customer. No apology offered for the multiple cock ups (I had 2 days off from work as the delivery window is 9-6:30). Would not recommend.
Purchased a bit of fire wood in September for delivery in October. Took a day off just to clear the wood. No one turned up and after ringing the office I was told that the delivery is not going to happen on the day and that they couldn't tell when it will arrive. Disgusting and unreliable people!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
