office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
Företaget har svarat
Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
Företaget har svarat
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Kontaktuppgifter
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Storbritannien
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Really disappointed with the quality
Really disappointed with the quality. Seems like I have received pallet of wood rejects.
Some are too small and more like kinderling. Others way to large to even fit in my stove.
Messaged firewood.co.uk but no reply at all.
Won't be using them again and won't recommend if they have no customer service
17 april 2026
Svar från Firewood.co.uk
Dear Paul,
Thank you for your feedback. We’re very sorry to hear about your experience and that the product you received did not meet your expectations.
We understand how frustrating it must be to receive logs that are inconsistent in size, with some too small and others too large for your stove. This is not the standard of quality we aim to provide.
We’re also sorry to hear that you have not received a response to your message, as this is not the level of customer service we strive for. Your comments will be raised with the relevant team for review as a matter of urgency.
Kind regards,
KM
brilliant firm to deal with good great…
brilliant firm to deal with good great product fast delivery and no trouble as to where i wanted the crate put
18 april 2026
Svar från Firewood.co.uk
Dear Nina,
Thank you for your feedback. We’re delighted to hear that you found us easy to deal with and that you’re pleased with the quality of the product and the fast delivery.
It’s also great to know there were no issues placing the crate exactly where you wanted it. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Ordered max crate of hardwood and came…
Ordered max crate of hardwood and came following day within the quoted email timescale.
Wood extremely dry as advertised.
Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.00.
Buy purchasing online and at a discounted rate have saved a few hundred pounds.
Took 3hrs to unpack and fill the log shed but bit of fat burning work doesn't do anyone harm.
Will definitely use again next year when I need to restock.
18 april 2026
Svar från Firewood.co.uk
Dear Torquil,
Thank you for your feedback. We’re delighted to hear that your order arrived promptly within the quoted timescale and that you’re pleased with how dry the wood is.
It’s great to know that buying in bulk has provided such good value compared to smaller quantities, and that you’ve made a significant saving. It sounds like a productive few hours getting everything stacked away too!
We really appreciate you taking the time to share your experience and look forward to supplying you again when you next need to restock.
Kind regards,
KM
Top supplier of logs.
I have used this supplier many times before. The logs are top class and priced very competitively .
Delivery is quick and reliable . No complaints from me 😀.
9 april 2026
Svar från Firewood.co.uk
Dear Adrian,
Thank you for your feedback and for your continued support. We’re delighted to hear that you’ve used us many times and remain happy with the quality of the logs and our competitive pricing.
It’s also great to know that you’ve found the delivery to be quick and reliable. We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future.
Kind regards,
KM
Good
Good, turned up on time as described. The pallet was well packed with no big void spaces. The wood tested 8% on the moisture meter.
14 april 2026
Svar från Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re pleased to hear that your order arrived on time as described and that the pallet was well packed with no wasted space.
It’s also great to know that the wood tested at a low moisture level, ensuring it’s ready to burn efficiently. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Best quality logs you can get and a…
Best quality logs you can get and a great price. Very quick service.
Super satisfied.
13 april 2026
Svar från Firewood.co.uk
Dear Kevin,
Thank you for your fantastic feedback. We’re delighted to hear that you’re so pleased with the quality of the logs and found them to be great value for money.
It’s also great to know that you experienced very quick service. We really appreciate you taking the time to share your experience and are thrilled to hear you’re super satisfied.
Kind regards,
KM
Svar från Firewood.co.uk
Dear Trevor,
Thank you for your feedback. We’re pleased to hear that you were happy with the delivery and the quality of the wood.
It’s great to know that the logs catch easily and perform well. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Super Stuff - Very pleased!
Came here to check the reviews before placing an order and again the Trustpilot community have been reliable!
Really good value logs and wait for it, the product I ordered on the site was exactly what I received and the delivery was super quick too.
Highly recommend!
15 april 2026
Omdöme utan inbjudan
Svar från Firewood.co.uk
Dear Richard,
Thank you for your fantastic feedback. We’re delighted to hear that your experience lived up to expectations after checking reviews, and that you found the logs to be great value for money.
It’s especially great to know that the product matched exactly what you ordered and that the delivery was super quick. We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
KM
Svar från Firewood.co.uk
Dear Robert,
Thank you for your feedback. We’re delighted to hear that everything went smoothly from ordering through to delivery.
We really appreciate you taking the time to share your experience and are pleased we could provide a great service.
Kind regards,
KM
My go to company for kiln dried…
My go to company for kiln dried firewood, usually silver birch.
A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a couple of days.
Very good price and quality logs , huge crateful, much more than other companies and considerably cheaper.
Delivered promptly within the tracking timeline.
14 april 2026
Omdöme utan inbjudan
Svar från Firewood.co.uk
Dear James,
Thank you for your feedback and for your continued support. We’re delighted to hear that we remain your go-to supplier for kiln-dried firewood, especially silver birch.
We’re pleased that the recent delivery mix-up was resolved quickly and that you received your order within a couple of days. It’s great to know you’re happy with the quality, value, and generous quantity of logs, as well as the prompt delivery within the tracking timeline.
We really appreciate you taking the time to share your experience and look forward to serving you again.
Kind regards,
KM
Ordering and delivery were great and…
Ordering and delivery were great and the quality of the logs is fantastic. My only issue is what to do with the crate they were delivered in. My neighbour had to dismantle it and take it to the tip. I live on my own and could not even move it when all the logs were removed.
3 april 2026
Svar från Firewood.co.uk
Dear Julie,
Thank you for your feedback. We’re delighted to hear that you were happy with the ordering process, delivery, and the quality of the logs.
We’re sorry to hear that the crate caused difficulty once emptied, particularly as it was heavy and difficult to manage on your own. We appreciate how inconvenient this must have been and your comments will be shared with the relevant team as we continue to review our packaging and delivery solutions.
Thank you again for taking the time to share your experience.
Kind regards,
KM
Very convenient & Great Value
Very convenient, great value for money and very efficient delivery.
2 april 2026
Svar från Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re delighted to hear that you found the service very convenient, great value for money, and that the delivery was efficient.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Quick service.
After booking I received my firewood very quickly and the driver was courteous and polite.
30 mars 2026
Svar från Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that your firewood was delivered quickly after booking and that the driver was courteous and polite.
Providing a smooth and efficient service is very important to us, so it’s great to know your experience met expectations. We really appreciate you taking the time to share your feedback.
Kind regards,
KM
Svar från Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you’re happy with the large, ready-to-burn chunks of wood.
We really appreciate you taking the time to share your experience and hope you continue to enjoy the product.
Kind regards,
KM
wood stock
First class service speedy delivery good price and very helpful delivery staff. The wood is good quality
8 april 2026
Svar från Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re delighted to hear that you experienced first-class service and speedy delivery, and that you found our pricing competitive.
It’s also great to know that the delivery staff were helpful and that you’re happy with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Currently in dispute with this company…
Currently in dispute with this company and won’t comment further in case it jeopardises any legal processes.
28 mars 2026
Svar från Firewood.co.uk
Dear Mr Seth,
Thank you for your feedback. We acknowledge your comments and understand your position regarding the ongoing matter.
We are unable to comment further while this is under review, however we take all concerns seriously and will ensure the appropriate channels are followed to address the issue.
Kind regards,
KM
Great place to buy excellent Firewood
Good service ordering the Firewood through to the Delivery helpful and professional
30 mars 2026
Svar från Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.
Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Svar från Firewood.co.uk
Dear Julian,
Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Delivered to wrong address
Delivered to wrong address, waited a week and still no wood. Minimal communication. Fault is with delivery man but we are still without any fuel.
31 mars 2026
Svar från Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.
While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.
Kind regards,
KM
Product was delivered on time
Product was delivered on time, as expected and the delivery driver dropped the pallet of logs exactly where I asked using an electric pump truck. All round very good.
31 mars 2026
Svar från Firewood.co.uk
Dear Iano,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.
It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
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