Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too... Se mer
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Se mer
Företaget har svarat
Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were p... Se mer
4,5
UtmÀrkt
172 omdömen
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer Àn 1 mÄnad
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Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Darrell was a great help
Darrell was a great help. He was able to get the stove delivered sooner d/t certain situations.
26 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thanks Sharon! Glad Darrell was able to help and get your stove there sooner when it mattered. We appreciate you sharing this.
Excellent Service
Spoke with Darrel Goodall via email. He helped me set up an entire wood stove package that fit my needs and situation. He was responding to my random questions at 1am. I really appreciate the service and I'll recommend this company and Darrell specifically to anyone in the market for wood stoves or similar stuff. Thanks guys! Really!
26 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thanks, Jonathan! Really appreciate you taking the time to share this. Glad Darrell was able to help you put together the right setup and be there when you needed answers. Heâll definitely appreciate the shoutout. Thanks again for the recommendation!
Two unexpected things I do not recallâŠ
Two unexpected things I do not recall noticing when I was placing my order:
1) firepit border chipped and repair grout included.
2) Natural Gas line attachment on the outside of bowl cannot be hidden inside of unit. Trying to figure out a solution, not sure if we can use or keep the unit.
Update:
Customer service responded to my email.
Gas line provided has been replaced by a metal one.
4 januari 2026
Svar frÄn Firepitsurplus
Thanks, Anna. We appreciate you sharing this. Sorry for the initial concerns with the chip and gas line setup. Glad our team was able to respond and get the gas line replaced with a metal one. If you need any help with setup or have any other questions, weâre here for you.
Darrel in customer service was amazing!
21 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thanks so much! Darrel will really appreciate that. Glad he took great care of you!
Product received and as described
Product received and as described. Works well. The only thing is that I did not need the wall mount for the receiver. If I could have had the option to not purchase the wall mount components and save money that would have been ideal.
13 januari 2026
Svar frÄn Firepitsurplus
Thanks, David. Glad everything arrived as expected and is working well. We appreciate the feedback on the wall mount too, thatâs helpful and something weâll take into consideration.
Excellent and responsive service
I contacted the Company for assistance with questions on a fire pit and was promptly contacted by Darrel Goodall. He was helpful, responsive snd accommodating-looking forward to receive and use the firpit in a new home at the beach!
20 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thanks, Cheryl! Glad Darrel was able to help and make things easy for you. Excited for you to get your fire pit set up at the beach, that sounds like a great spot. We appreciate it!
Great experience
Great experience!
We found an outdoor fire place at another website and they were not nearly as helpful answering questions as Firepit Surplus. Great customer service, and excellent product!
9 januari 2026
Svar frÄn Firepitsurplus
Thanks, Gene! Really glad we could help and answer your questions. Great to hear youâre happy with the product too. We appreciate you choosing Fire Pit Surplus.
I was helped by Darrel Goodall who gotâŠ
I was helped by Darrel Goodall who got exactly what we were looking for with our particular firepit. He was very friendly and even has a great accent too! Can't wait to get our firepit delivered.
11 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thanks, Sharp! Glad Darrel was able to get you set up with exactly what you needed. Heâll get a kick out of the shoutout. Excited for you to receive your fire pit, youâre going to love it!
He answered my questions and made goodâŠ
He answered my questions and made good suggestions.
7 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thanks, Bruce! Glad we could answer your questions and point you in the right direction. We appreciate it!
A Great Supplier
Their prices are competitive and they are customer focused. They provide timely information and are very responsive. THANK YOU!
8 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thanks, Dwayne! Really appreciate the kind words. Glad you found us responsive and easy to work with. Thank you for your support!
Bait and Switch on Delivery Times
I was super excited to get a wood-burning insert, but I feel completely misled by the sales team. I told the salesman I was flexible on models and just needed a decent unit that was in stock and guaranteed to arrive before year-end. They promised a 12/19 delivery, which has now pushed to 1/7. I held up my end of the deal by being flexible; they failed to hold up theirs. To make matters worse, they refused to offer any assistance when I called to complain.
4 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Hi John,
This is Tiffany, the owner of Fire Pit Surplus. Iâm sorry to hear about your experienceâI understand how frustrating a delivery delay is, especially when timing was a deciding factor for you.
There was no intention to mislead. Around the holidays, manufacturers we work with sometimes experience unexpected production or freight delays that push previously confirmed delivery dates. Since we rely on them for inventory and warehousing, these changes can unfortunately happen. Iâm sorry this impacted your order.
Iâd like to look into this personally. Please send over your order number so I can review what was communicated, who you spoke with, and what caused the delay. Once I have that, I can provide more specific context.
I'm satisfied with service provider.
2 januari 2026
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thank you for the update. Weâre glad to hear youâre satisfied with the delivery service provider. At Fire Pit Surplus, we work with trusted third-party carriers to ensure our fireplaces and wood stoves are delivered safely. We truly appreciate your feedback and your business.
â Fire Pit Surplus
Extraordinarily Quick & Responsive
Darrel put together a custom invoice for me within 5 minutes of starting a chat through the website. After further discussion, Darrel sent 2 revised invoices within minutes that resulted in significant savings. Couldn't have made it any easier and gave me confidence in my decision to purchase from Fire Pit Surplus.
31 december 2025
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thank you for sharing your experience! Weâre glad Darrel was able to provide the best, fast and helpful services. Our team at Fire Pit Surplus strives to provide the best experience when buying fireplaces, fire pits, and wood stoves. We truly appreciate your business.
â Fire Pit Surplus
Not what I thought
I called and spoke to a very nice person. He assured me Iâd get my wood stove before Christmas. I had to buy one that was $300 more than the one I actually wanted, but he said they have many in stock so Iâd get it on time.
Then it was delayed. Then it was delayed again. Then I was told (in writing) Iâd get the shipping information on the 22nd. Then I was told it would be shipped on the 30th. Then again on the 22nd⊠ugh.
I have had to cancel and reschedule the construction for this 4 times.
My impression is theyâre after the sale and the review. I still havenât gotten the shipping information. Hopefully the stove comes in one piece.
17 december 2025
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Hi there,
Thank you for laying this out - I understand why this feels unacceptable. You were clear about your timing, you paid more for a model you were told was in stock, and you made decisions around construction based on the dates we provided. Having those dates shift repeatedly is incredibly disruptive, and Iâm sorry you were put in that position.
I want to be very clear that there was no intent to push you into a higher-priced unit or to mislead you. The delivery timelines you were given were based on confirmations from the manufacturer at the time. Unfortunately, over the holidays those timelines changed multiple times due to freight and production delays, which is what caused the rolling dates you experienced. That said, I completely understand how, from your side, this feels like broken promises.
Iâd like to personally review your order, the written communications you referenced, and the current shipping status so I can give you accurate information and determine next steps. Please send me your order number so I can investigate this properly.
Best,
Tiffany
Owner, Fire Pit Surplus
Great service by Rayden
Great service by Rayden. We are completely satisfied with our new fire bowl!
12 december 2025
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thank you for your review! Weâre glad Rayden provided the best service and that youâre completely satisfied with your new fire bowl. We truly appreciate your business and support!
â Fire Pit Surplus
Thanks Darrel!!
I was pushing for a quick, last minute purchase on a Drolet HT 3000, and I called the office at fire pit surplus to see when the unit would arrive. I have an appointment booked for first week of January, and the unit would not be here till feb 7th. I spoke with Darrel Goodall, and he was able to convince me to switch to the drolet escape 2100, with the variable speed blower and get it to me the first week of January. 10 out of 10 recommend working with Darrell and will definitely be giving him a call back for all of my future stove installs. Thanks for getting me out of a pinch, Darrel.
23 december 2025
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thank you for sharing your experience! Weâre thrilled that Darrel provided the best guidance and helped you find the perfect Drolet Escape 2100 wood stove with fast delivery. Your recommendation means a lot, and we look forward to assisting you with all your future stove installs.
â Fire Pit Surplus
Elementi Fire Pit
I would give the fire pit 4.8 stars as the condition was very good. I have use it once and loved it. The only thing I would say is I thought the ring diameter could be a little larger. My particular pit does not have a real large flame but I think that is because of the propane temperature was so low. The gas pressure is related to the ambiant temperature so winter you would expect a lower flame. It could also be my regulator and not the fire pit. No blame on the pit for that, just stating how I like it and why.
It was packaged very well from the manufacture. My delivery was the sore spot of the purchase. The tracking order said it would be delivered on a certain day. It was very misleading. It did not show up on the day it said. When I called they said it would be another few days. They claimed they needed to call me to set the delivery schedule. That is not what my tracking information said. I would call the company ahead of time and clarify your delivery time before you take time off work to wait for them all day.
My sales rep was Rayden. He was great to work with. Very helpful with all my questions.
16 december 2025
Svar frÄn Firepitsurplus
Thank you for the detailed and thoughtful review. Weâre glad to hear youâre enjoying your fire pit.
We appreciate your honest feedback regarding the delivery experience. While shipping is handled by a third-party freight carrier, we understand how important clear delivery communication is and will continue working to improve that process.
Weâre especially happy to hear that Rayden provided great service. Your kind words will be shared with him. Thank you for choosing Fire Pit Surplus, and we truly appreciate your business.
â Fire Pit Surplus
Svar frÄn Firepitsurplus
Thank you for your review! Weâre glad you had a great experience and received the best service from Fire Pit Surplus. We truly appreciate your business!
â Fire Pit Surplus
I worked with Darrel
I worked with Darrel. He was very helpful and knowledgeable. Happy with our purchase
20 december 2025
Omdöme utan inbjudan
Svar frÄn Firepitsurplus
Thank you for your feedback! Weâre glad Darrel could provide helpful service and that youâre happy with your purchase. We truly appreciate your business!
â Fire Pit Surplus
Svar frÄn Firepitsurplus
Thank you for your kind words! Weâre glad to hear our team was very helpful. Once everything is installed, we hope your new fire pit becomes one of the best additions to your space. Please donât hesitate to reach out if you need anything during installationâweâre happy to help.
Best,
Fire Pit Surplus
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.