Fireflies.ai Omdömen 528

We’ve been using Fireflies.ai AI Agents for handling incoming support calls, and honestly — it’s been a great experience so far.

The setup was straightforward, and the AI handles conversations surprisingly well. It helps us manage user inquiries without needing constant human involvement, which saves a lot of time and resources.

What stands out:

Natural-sounding conversations
Good understanding of user intent
Smooth handling of basic support flows
Easy integration into existing processes

We’re currently using it as a first line of support instead of live calls, and it’s working really well.

Highly recommended if you’re looking to scale support without hiring more agents 👍

Deux fois que je le fais prélever alors que j'avais résilié mon abonnement. Visiblement je n'étais pas allée jusqu'au bout du processus de désabonnement, à la fin il faut encore aller en bas de page pour cliquer sur continuer (qui n'est pas un bouton et qui est en ton sur ton avec le reste de la page). J'appelle ça du f**tage de gu**le

It's a realy great app that allows me to work much faster! Thank you! :)

They add AI add-ons to your account without your consent and charge you for it.

Worst service ever. They will subscribe to their add ons without your consent and will start charging your card. Also, there refund policy is set in such a way that you never get refund for this unwanted services.

Never use this service, they deceive the customers.

They suck. The whole ecosystem is build to make you upgrade and they do this in the nastiest ways (like not allowing bulk delete previous meetings to free time for new meetings access - unless you pay a higher plan of course). On top of this insights are basic and language translation inexistent. It should be a couple of weeks before they completely disappear with the tools you can access now.

Do Not Sign Up! Even for a free trial. It's an absolute nightmare. I was locked out of my account, however, to contact any form of help you need to log in to your account. The lack of communication was simply unacceptable, as was talking in circles with their various AI support. I still haven't received any help.

Be careful because they will change your subscription tier without ever asking or sending the invoices to you, it will just come out of your account.

The product is not worth paying for, if you are halfway decent with free AI tools you can recreate this product for free very easily and arguably better. Support is also not helpful and I guess that's part of their business model because their product is fundamentally without a USP today.

Looks like Credential Theft! User can open an account on any web app that allows oAuth, by being logged in the browser, opening the new app and selecting "Sign in with Google" and selecting your logged in user. That's it.

Websites that are stealing your credentials open a popup, pretend they are Google and ask you to fill in our username and password.

This web app is behaving like the later. Maybe this is how apps look when they are built by an AI purely with no real developers. Maybe this "Credentials harvesting" behavior is normal for those apps.

To make things worse you cannot contact support. The chat-bot instructs you that you have to have an account to write to support. Very well this is how we contact your support then :D

WORST TOOL, WORST SUPPORT

I DONT EVEN KNOW HOW TO ELABORATE MORE. THE BOT DOES NOT WORK, THE SUPPORT DOES NOT ANSWER ...

SO MANY TOOLS ARE WAY BETTER THAN THIS

Absolutely terrible customer support.

I was on an annual plan, I had a $2,000 credit on the account.

I had a failed payment issue, I tried to pay for the invoice.

The app would not let me pay and so they deleted access to our account and then would not give me access to the credit.

Really good note taker, so easy to use and integrate with Teams and other platforms. I have used several note takers, and in my experience, Fireflies has been the most accurate, consistent, and reliable. The best thing about them is that they seem to have a small dedicated team who are quick to fix any issues or listen to feature requests. I have encountered small bugs here and there, as you do with any platform, though I have found considerably more with other notetakers like Otter. The team are extremely quick to respond and get on top of any errors or help you if you need. I would recommend Fireflies for any company or individual looking for a notetaker!

The science-based summaries are given accurately and I completely trust it. Good AsfkFred and chat bot facility with quick response,

The most intrusive and annoying 'service'. From the 'uninvited bot in any meeting to the spam emails. Trying to log into my account to delete and I get the option Login as Customer or Login as Fireflies?? Then, once logged in, I get an offer for a 7 day trial – can't decline, can't close that pop up window, so only option is to agree to the 7 day trial? I just want to get rid of it, stop wasting my time, don't make it so hard.

The free plan is extremely limited and only includes very basic features. Most of the functionality is locked behind paid tiers, which makes the free version feel more like a trial than a usable product.

The product is well designed, easy to understand and accurate in summarizi g meeting. Impressed with its capabilities It still has a long wsy to go

Great support! But by going on the pro plan, they activated AI ad credits. I would have to pay up to 50€ a month extra for. They had auto enabled the ad credits.
They were not able to make a refund, although, they had charged for something I had tried to cancel.

Poor way of running af business.

I dont like to be rude. But this felt like being scammed.

Fireflies.ai created friction from the first interaction. After a meeting with a contractor, it automatically emailed me a teaser of the notes. When I tried to access the full transcript using Google sign in, the system threw an error. I was then forced to answer multiple onboarding questions just to view content that was already generated from my own meeting. That is unacceptable.

If you plan to share transcripts with clients or partners who are not existing users, expect frustration and wasted time. The access process is clunky, unreliable, and user hostile. I would not recommend using this tool in any client facing workflow.

As a client of someone who has Fireflies.ai as their meeting notetaker, I cannot view the meeting minutes beyond 4-5 bullets unless I log in with either my Google or Microsoft account to Fireflies AND give it full access to my calendar. There is NO need for it to have access to my calendar, and really no need for me to even have to log in, as the person to whom the minutes were to be sent.

Fireflies is a great platform for recruiters! Being able to connected it with Google has been very helpful so that important calls can be recorded and transcription of those calls are then made available to refer back to. I no longer need to worry about feverishly typing away during a meeting! Fireflies takes care of it for me :)