Ho effettuato un ordine il 19/01 di quest’anno e ad oggi 19/03 marzo dopo due mesi non ho ancora ricevuto la spedizione! Ho chiamato a fine febbraio chiedendo spiegazioni e tempistiche ma hanno solt... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a set of silver coloured candle sticks, they arrived in a beautiful box and was well packaged to avoid damage. I bought them for my sister's 25th wedding anniversary, they absolutely loved... Se mer
Tilaaminen oli helppoa, samoin maksu tapahtui näppärästi. Olin iloisesti yllättynyt, että pystyitte lähettämään tuotteen Viroon. Samoin arvioitu saapumisaika helpotti. Tykkäsin myös siitä, että sain h... Se mer
Extremely well packed in heavy duty bubble wrap. Crates, boxes, glass lamp all arrived in good condition. Customer service is also very prompt and efficient in answering any queries you may have. Pric... Se mer
Företagsinformation
Skrivet av företaget
Finnish Design Shop is the world’s largest online store specialized in Nordic design. Founded in 2004, we offer a wide array of design products from beloved brands such as Artek, Vitra, Muuto, Hay, Iittala, Marimekko and many more.
Kontaktuppgifter
3,9
Bra
1 tn omdömen
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Alla språk
Selkeät nettisivut
Selkeät nettisivut, hyvä valikoima ja nopea toimitus.
7 mars 2026
Omdöme utan inbjudan
Very disappointed
Very disappointed with the service I received. My order arrived damaged and I’ve sent many emails requesting a refund for the value of the item and the shipping costs but the refund hasn’t been received.
20 mars 2026
Omdöme utan inbjudan
Svar från Finnish Design Shop
We’re truly sorry to hear about your experience.
We understand how frustrating it must be that your order arrived damaged and that the refund process has taken longer than expected.
Please note that our customer service team has already been in contact with you to resolve the matter. Thank you for your patience.
With best regards,
Pia-Noora / Finnish Design Shop
huono
5 kk odotettu tuotteita, ja ottavat yhteyttä ainoastaan, jos valittaa. En suosittele kenellekään
12 november 2025
Omdöme utan inbjudan
Svar från Finnish Design Shop
Lämmin kiitos palautteestasi. Olemme todella pahoillamme kuullessamme huonosta kokemuksestasi.
Haluamme mielellään selvittää tilanteesi ja toivonkin, että otat yhteyttä asiakaspalveluumme asian ratkaisemiseksi.
Ystävällisesti,
Pia-Noora / Finnish Design Shop
Wonderful selection of fabulous pieces…
Wonderful selection of fabulous pieces - I’m very grateful they ship to Australia! The website, communication and delivery is always efficient.
20 mars 2026
Omdöme utan inbjudan
Ho effettuato un ordine il 19/01 di…
Ho effettuato un ordine il 19/01 di quest’anno e ad oggi 19/03 marzo dopo due mesi non ho ancora ricevuto la spedizione! Ho chiamato a fine febbraio chiedendo spiegazioni e tempistiche ma hanno soltanto saputo dirmi che erano in attesa di alcuni prodotti e che non appena arrivati avrebbero spedito il mio pacco. Ora come dicevo siamo a fine marzo e non ho ricevuto il pacco ne una comunicazione di scuse o un rimborso per la pazienza e l’attesa!
Pessimi!
19 januari 2026
Omdöme utan inbjudan
Svar från Finnish Design Shop
We’re very sorry for the delay with your order. Unfortunately, one of the items was out of stock and did not arrive from the manufacturer within the expected time-frame.
Our customer service has now confirmed that your order will be shipped from our warehouse shortly, and you will receive a confirmation with tracking details soon. And we have also taken this situation into account.
We sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
Pia-Noora / Finnish Design Shop
I am very unhappy with this website
I am very unhappy with this website! My order was sent in two parcels; the first one arrived with a broken item, which I reported, but I haven’t heard anything back from customer service. And the second parcel simply hasn’t arrived.
18 mars 2026
Omdöme utan inbjudan
Svar från Finnish Design Shop
Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience with the damaged item and the delayed delivery.
Our customer service is handling the matter and will proceed as agreed with you to resolve the situation.
Kind regards,
Pia-Noora / Finnish Design Shop
Happy with the shop
Received the needed Iittala plates from this shop. There was a trouble of receiving them through a shop in Estonia
15 mars 2026
Omdöme utan inbjudan
No communication and no shipment received
After 2 months of no communication from them, the order was never received and shipping postponed once again. I only learned this because I reached out to customer support. No information was ever sent to me. Absolutely horrible experience.
10 mars 2026
Omdöme utan inbjudan
Svar från Finnish Design Shop
We’re very sorry to hear about your experience and truly apologize for the lack of communication regarding your order. You should have received a delay notification from us, but unfortunately it appears that due to a technical issue the message was not sent as it should have been.
We completely understand how frustrating this must have been. We are currently improving our delay notification process to ensure customers are informed promptly if any changes occur with their orders.
According to our records, our customer support team has since been in contact with you and resolved the matter together with you. Nevertheless, we sincerely apologize for the inconvenience this situation caused and thank you for bringing it to our attention.
Pia-Noora / Finnish Design Shop
Mooie spiegel die netjes binnen de…
Mooie spiegel die netjes binnen de aangegeven tijd is geleverd. Heel goed verpakt.
23 februari 2026
Omdöme utan inbjudan
Ala-arvoista asiakaspalvelua
Tuotteen toimitusaika alun perin suhteellisen pitkä eli n 1,5 kk. Kun tuote ei saapunut ilmoitettuna ajankohtana, otin yhteyttä itse. Kävi ilmi, että toimitus oli viivästynyt mutta kukaan ei vaivautunut kertomaan siitä minulle. Jäin odottamaan, että tuote saapuu luvatun kolmen viikon kuluttua. Mutta ei, jouduin ottamaan yhteyttä toistamiseen, koska tuotetta ei näy. Nyt ilmoitetaan, että toimitus viivästyy kaksi kuukautta lisää! Yhteensä siis yli neljä kk! Eikä tätäkään olisi kerrottu, ellen olisi itse ottanut yhteyttä! Luokattoman huono tapa hoitaa asiakkuutta! Pystyn vielä ymmärtämään viivästykset toimituksessa mutta en sitä, että asiakasta ei pidetä ajan tasalla toimitusvaikeuksista.
2 mars 2026
Omdöme utan inbjudan
Svar från Finnish Design Shop
Olemme todella pahoillamme kokemuksestasi.
Ymmärrämme täysin turhautumisesi – pitkät toimitusajat ovat jo itsessään haastavia. Toimitusviiveet ovat valitettavasti usein meistä riippumattomia, mutta se ei poista vastuutamme pitää asiakkaamme ajan tasalla. Pahoittelemme vilpittömästi, ettei viivästyksestä ole viestitty sinulle riittävän selkeästi ja oikea-aikaisesti. Kehitämme parhaillamme viiveviestintäämme, ja palautteesi on tässä työssä ensiarvoisen tärkeä.
Haluamme selvittää tilanteesi tarkemmin ja katsoa, miten voimme parhaiten auttaa. Olethan yhteydessä asiakaspalveluumme tilausnumerosi kanssa, mikäli toivot vielä apua meiltä tilauksen viivästymisen kanssa.
Ystävällisesti,
Pia-Noora / Finnish Design Shop
I purchased a set of silver coloured…
I purchased a set of silver coloured candle sticks, they arrived in a beautiful box and was well packaged to avoid damage. I bought them for my sister's 25th wedding anniversary, they absolutely loved them. They're great quality and heavy, beautiful design. We live in Ireland and the delivery time was very fast. Extremely happy with purchase.
27 februari 2026
Omdöme utan inbjudan
Varma valinta
Tuotteiden laatu on taatusti hyvä. Kattavat maksutavat ja nopea toimitus.
2 mars 2026
Omdöme utan inbjudan
Helppo ja sujuvaa saada tilauksen 👍
23 februari 2026
Omdöme utan inbjudan
Todella nopea toimitus
Todella nopea toimitus. Muutoinkin kaikki asiallisesti ja hyvin hoidettu.
21 februari 2026
Omdöme utan inbjudan
Beware of unclear restocking fee for returns
Returning a tv stand in a box of 1 meter within the terms and conditions I was confronted with a restocking fee of €49
I condider this as unfair and illegal.
This restocking fee is charged for “voluminous” products with no transparant definition of what is considered as voluminous..
Aanvullend bericht op 12 maart: uiteindelijk is de restocking fee niet toegepast op basis van mijn klacht
26 februari 2026
Omdöme utan inbjudan
Svar från Finnish Design Shop
Thank you for your feedback.
We are sorry to hear that the restocking fee came as a surprise. For certain large or bulky items, a restocking fee may apply due to the higher handling and return logistics costs involved. This is stated in our return terms and conditions.
As we are unable to identify your order based on this review, we kindly ask you to contact our customer service directly with your order number so we can look into your specific case in more detail.
Best regards,
Pia-Noora / Finnish Design Shop
Do purchase off this company!!!
Do purchase off this company!!!
Ordered on the 26st January and I am still waiting. Had an email saying it was delayed and haven't heard anything since, sent an email and now being ignored.
Order No 1547723
26 januari 2026
Omdöme utan inbjudan
Svar från Finnish Design Shop
Thank you for your feedback. We are sorry to hear about your frustration.
Your order is currently being prepared at our warehouse and will be shipped shortly. Our customer service team has contacted you today with an update regarding the situation.
I can see that we sent delay message four days ago to you. We sincerely apologize if the waiting time has felt long — this has not been our intention.
We understand that delays are disappointing, and we appreciate your patience. Please do not hesitate to contact us if you have any further questions.
Kind regards,
Pia-Noora / Finnish Design Shop
The hook didn't come with screws
The hook didn't come with screws. For the price paid, I wish it did.
24 februari 2026
Omdöme utan inbjudan
Good shopping experience
Easy to order. Fast delivery.
They have a wide range of European designer wares which are not available in Singapore. Good shopping experience
19 februari 2026
Omdöme utan inbjudan
Great service and lovely products
Great service. I completed an order that I wanted to cancel (so that I could add another product). I emailed customer service and they responded very quickly to cancel the order for me. I then re-ordered, delivery time was as stated and products are lovely.
12 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.