Could not order online as some web issue or something but wouldnt take my order only premium rate tel number so used live chat explaining situation asking to be contacted so that i could order and rec... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Could not order online as some web issue or something but wouldnt take my order only premium rate tel number so used live chat explaining situation asking to be contacted so that i could order and rec... Se mer
Företaget har svarat
Bought 3 Tv's all arrived - 2 installed & working - fantastic VFM. unfortunately the 3rd a 65" screen was not working but from the simple online chat and then with Kasey's super fast replies & action... Se mer
TV unable to play or write to usb devices. Contacted online chat support (Sundy morning crew) and was helped by a very patient Becky. A few simple questions not asked in a patronising way (you know th... Se mer
Bought a TV for our daughter's bedroom. It has loads of extras that allow her to use the internet, connect to our home hub to watch downloaded films etc etc. When she managed to somehow lose the remot... Se mer
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Had a great experience finding out about finlux tv ,becky was fantastic cleared up everything I about the tv good job.
I just spoke to Becky and she was really helpful and very knowledgeable
I bought because of the chat dialogue
Spoke to becky at finlux on a online support chat. Very friendly and helpful and sorted my problem out.
Thanks again
Spoke to Becky who was very helpful and polite. Support was accurate and honest.
Excellent Customer Service. Ordered a TV for a boat but unfortunately had to return as too much power consumption. Quick pickup by courier and credited my bank account straight away.
Highly recommended.
I have just spent 30 minutes on the online chat with Kasey who was absolutely brilliant. All my questions were answered and Kasey was extremely patient whilst I measured up. I was sent the links to the tvs I was interested in and fond the whole experience really easy and informative. I would recommend anyone who has a query to use the service as it was easy and very pleasant.
Could not access the internet on my Finlux TV, used Finlux chat help and Lee helped me out with simple instructions. Excellent service.
Becky tried to find out my problem...and will get back to me by email.
I was having a problem connecting my new Finlux smart tv to flickr and used their online support and help was available quickly courteously and with a great deal of patience for this 'newbie', so I'd definitely recommend them - the person that helped me so much was called Becky - fab
quick and effective have a problem just ask. Best customer service I had in a while
Failed to deliver on three occasions, each time my wife had to take a day off work. Contacted Finlux, the staff were very friendly but where unable to do anything. As I needed the set delivered in time for my daughter's birthday it was suggested that I cancel the order and order a different model (more expensive) to "guarantee" delivery the next day, Saturday. Needless to say the delivery failed to turn up again! In the end I cancelled that order as well and bought elsewhere. Still waiting for refund ten days later.

Svar från Finlux
i hope in the very near future i will be buying more finlux products.i urge people if you have bought finlux before ,well if you have a problem do not hesitate to contact them,excellent service.
I was assisted by Demi at Finlux, who has kindly arranged for a replacement remote for my recent purchase. I am very impressed by her professional courtesy, and that of Finlux. my next TV/AV purchase will be with Finlux, as I like the products and have been impressed by the service.
Morrice Diplexcito
I had a chat with Becky on line who was so helpful and assisted me throughout. Many thanks Becky June Hudson
I fully concur with Bill Mckechie. I agree with his review completely.
Becky was extremely quick with the information I required. She is a credit to your team. Colin Dilling
I wanted information on a TV and was pleasantly surprised how quick and informative Becky was.
Becky answered all my queries in a polite and courteous manner.
Would definitely recommend your customer services
Kind Regards
Bill Mckechnie
I spoke to Becky she was really helpful you nice very present you need more like Becky
I had mistakenly purchased 2 sets of headphones and only required one.Kasey on live chat was brilliant, friendly and extremely helpful. We meant to order them when we purchased our television as they were at a reduced price. I e.mailed Finlux and they sent me a code customer service.so I got them at the reduced price. Wonderful service. Thanks
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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