FillerHouse Omdömen 181

As a long-time customer of FillerHouse and a long-standing member of the Natural Kaos community, I was extremely surprised to receive a bill in the mail from FedEx for over $100 in customs charges. Upon reviewing the invoice more closely, it also indicated that I allegedly owed an additional $300 for an order I supposedly placed.

The problem? I did not place this order.

The invoice listed three products that I have never ordered in my life. Additionally, the purchase was made within the past few weeks — and I have not placed an order with this company in over three months. Anyone familiar with my purchasing history would immediately see inconsistencies. I never place small orders of three items. My orders are typically 10–15 items or more, and I always ensure I meet the threshold for free shipping, which usually puts my total well over $300. None of that aligns with this invoice.

Instead of reacting emotionally, I calmly contacted FillerHouse to explain the situation and ask for assistance. Their response was deeply disappointing.

They stated that when shipping products internationally, they declare them as skincare cosmetics so they can pass through customs. They explained that customs authorities issue tax invoices, and that normally those invoices are sent directly to them and they cover the charges on behalf of customers. However, due to what they described as a recently implemented system that is “not yet working perfectly,” they claimed that in rare cases customs charges are sent directly to customers instead. In those cases, they offer reimbursement only in the form of store credit — not a refund — once the customer pays the bill and provides proof.

In my case, however, the larger issue was ignored: this was not my order.

As I reviewed the documentation more carefully, I noticed the email address associated with the purchase was not even mine. That raises serious concerns about fraudulent use of my name and address. Rather than acknowledging that possibility or investigating further, the company’s position was essentially that the order was mine and that the customs charges were my responsibility.

After years of doing business with them, that response was incredibly disheartening. I have always paid for my legitimate orders without issue. I would never attempt to avoid paying for something I knowingly purchased. To have a fraudulent or unauthorized order attributed to me without proper review feels dismissive and unfair.

I understand that international shipping regulations and customs processes can change, especially with new tariffs and tax systems being introduced globally. However, customers should not be left responsible for charges tied to orders they did not place — particularly when there are clear inconsistencies in the order details.

This experience has been extremely disappointing. I have enjoyed purchasing from them in the past, but trust is everything in online transactions — especially international ones. I hope they take situations like this more seriously in the future and conduct proper investigations before placing financial responsibility on long-standing customers.

Buyers should carefully review their documentation and monitor any invoices they receive.

I’ve been ordering from Fillers House Korea for 5–6 years, and my experience has always been excellent. Their products are consistently high quality, their shipping is fast, and they always respond quickly whenever I have a question. It’s rare to find a supplier that stays reliable and professional year after year, but Fillers House truly does. I’m very happy with their service and will continue to order with confidence.

Fillerhouse is my #1 go to for skincare! The products, the incredibly fast shipping and the high quality customer service, you can not go wrong with this site.

I’ve been ordering from Fillerhouse since 2020 and have always had a great experience! Their products are consistently high quality, and their customer service is excellent. I highly recommend them to anyone looking for reliable products and a trustworthy company!

Fillerhouse made it right when there was a glitch when ordering during a discount period. Thank you Fillerhouse! You always pack items so well too! I can trust your extra care!

I’ve been using FillerHouse for several years now, and they’ve always been professional, reliable, and quick to communicate. Packaging is secure and everything arrives perfectly sealed, even all the way to Florida. Their selection is exceptional, featuring the newest and most innovative products at great prices with frequent discounts, and the staff is always friendly and helpful. I also love that they include extras with each order, it’s such a thoughtful touch and I enjoy seeing what they sent me. I highly recommend them and never miss the chance to tell someone about them!

I can't say enough great things about Fillerhouse. I have been a loyal customer for over five years now, and they are consistently the very first place I turn to for my product needs.

Their products are absolutely super fabulous—always high-quality and effective. The website features very detailed information on all their offerings, which makes researching and purchasing simple.

What sets them apart is their efficiency and customer engagement. Shipping is always within a couple of days of purchase, which is incredibly fast! Plus, they frequently run really cool contests and consistently offer great discounts to their customers.

Most importantly, their customer service is top-notch. If I ever have any questions, their team is incredibly prompt and thorough, always getting me the answers I'm seeking quickly and efficiently. It's this perfect combination of excellent products, detailed information, fast shipping, fun perks, and stellar support that keeps me coming back year after year. Highly, highly recommend!

I've been ordering from Fillerhouse for about 4 years now and I must say they are top notch from customer service to all the products are the best Korean line!
Thank you for all the awesome sales you run and let us take advantage of your great products!

Immediate fulfilment with excellent communication. Pricing is incredible. Product quality has been on point and I love their frequent sales!

Fillerhouse is my favorite store for my skincare products and I’m always Pleased to shop here! My packages always arrive within 3-5 days They’ve always replied back when I’ve needed to correct an order. Just no complaints here! Thanks Fillerhouse!

I’ve ordered from here for about 5 years…4-7 orders per year I’d say. They always have an amazing sale on top of already low prices for skincare that works! I along with thousands of others trust this vendor and can vouch for every product I’ve purchased. Let’s also not forget the quality customer service that is immediately handled shoukd anything ever be less than perfect! Thank you Fillerhouse for being the one of maybe 3 shops that I know I’m getting great product and fast shipping from!!

Fillerhouse is by far my favorite Korean skin care product seller! They have excellent products, costumer service, best prices and an easy to use website. I have been a loyal customer for over 6 years and I won’t shop anywhere else! They are also up to date on the latest products that are trending. And it means so much to me that they respect their employees and honor the Korean Holidays. They even spoil their customers by offering fantastic sales throughout the year! Thank you FillerHouse 💝

Not only, is product availability and selection superb, but the customer support is top notch!

Fillerhouse is the best! I’ve been ordering from them for two years and they’ve always made the process super easy. I’ve never had any major issues with my orders and they’ve always been very responsive when I’ve had any questions.

Filler houses absolutely amazing I will not shop anywhere else they never let you down they're always quick to fill your orders I literally had my order placed on a Friday night with their clothes on the weekend and I got my package on Wednesday night so basically 4 days and that's going through customs and waiting for two days there but they always make time for you they're quick to respond they're just amazing

Fillerhouse has such a friendly and helpful staff. They are knowledgeable about the field of esthetics and their products.
They go above and beyond to help make my experience of shopping and shipping positive!

FillerHouse always has the best products. I truly appreciate all they do, they are a small but mighty team. I love using skin boosters & Toxin. 10/10 would always recommend. For nearly 5 years I have purchased from FillerHouse and if any issues arise I know I will be taken care of! Patience is key. Thank you FillerHouse !!

Love love love fillerhouse super fast affordable

I’ve been using Fillerhouse for 5 years now and have never had an issue with my purchase process, customer service, or their products themselves. They always offer discounts and amazing selection of products that are high quality and cutting edge. I highly recommend them!

They owe me 413 dollars
It has been over two months the order never came, they have not retrieved my money.
Please be careful with this company, they are horrible how they treat their costumers, pretending they care