Fibrus Omdömen 17 577

The engineers were supposed to give notice of their arrival and literally gave 2 minutes. Not enough time for us to secure our pets for their safety. They were not very polite when my partner asked them to wait for him to secure them. They expressed their urge to hurry and they wanted to get away and start their weekend asap. They left mess after the work and did not even install the boxes straight on the wall.

The engineer was very professional. Took no time at all. Very happy with the installment. 👍

Good customer service easy to get on the phone for help show up when they say on time

I had a leaflet for fibrus put through my door. I called the number and spoke to a salesman. He was full of knowledge, gave me good advice, estimated timeline for connection. And explained how to swap over from bt. They sorted it all. I was well informed with a connection date. The lads that came to install were polite, tidy and kept any disruption to a minimum. They were done in less than an hour. They also gave me instructions of how to use the app and what all the lights meant on the router/extenders.
Very happy with the service so far.

We are sadly disappointed. The fitter seemed adamant that the router should go in a different place to where we wanted it. We think he just wanted the easy option. We are pleased that the speed has much increased in a couple of rooms but we have problems in the kitchen in particular with an internet radio. It is a 4 roomed bungalow and we never had any problems with our plusnet router in any of the rooms. We cant help thinking that it might be better if the router had been put near the existing one which was our wish. Either that or the Eero router is much less powerful than the plusnet one.

They did a quick and clean job.

I have had to extend my service on several occasions owing to ongoing delays in the sale of my home and Fibrus customer service have responded effectively and courteously every time.
Thank you!

Quick service from start to finish. Excellent young man who came out to instal equipment. Kept me informed throughout progress. Everything running as expected

Seemless installation no issues at all, system works great for what I want and at a reasonable starter price,, from placing order to getting the system really quick well impressed with Fibrus

I had a slight problem with my router and called them. My issue was responded to, promptly and efficiently and in a friendly professional manner. It was so lovely getting speaking to a human to be able to sort my problem out within minutes! Thank you.

Spoke to a lovely lad called Kevin who took his time to listen to all the details of an unfortunate misunderstanding about our landline connection. Very courteous, helpful and an absolute asset to the Company, kept his cool and gave practical advice on how the situation could be resolved. Thanks Kevin for your time and patience.

Team so helpful, great service and efficient fibre installation. Thanks

Easy to understand from Donna the sales lady through to Gary the engineer

Everything was smooth from start phoned,booked and installed in 2 days.Everyone friendly and professional excellent workmanship

The person I spoke to was very helpful and was prepared to arrange a package I was happy with

Installers were polite, efficient and very quick.

The installation was very quick and the men did a very neat job and cleared up after themselves,I had a problem the next day connecting to extra eeros and rang fibrus the man I spoke with was really helpful and helped me connect them up over the phone , everything is working great now ,and I have much faster broadband than I did with BT

I was with fibrus previously and was disappointed with buffering and a bad connection. So gar my experience since returning is a lot beterr

V good service all around