Unfortunately I have sent 5 emails already about my withdrawal of €500,- Never had any problems with FGFox.com last withdraw was €5000,- and that was with me within 4 days. Now can’t get hold... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Honest casino, one of the most honest casinos I've ever played. I am sure that the game is fair and the results depend only on luck and my skills. Withdrew my winnings several times and everything wen... Se mer
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Very bad, don't bet here!!! I've been trying to withdraw money for almost two weeks. They simply won't pay out. I can't get in touch with anyone. No response for almost two weeks... I have to take f... Se mer
Op zich een prima casino maar het uitbetalen duurt ontzettend lang en met een maximum van maar 500 per dag. Het idee dat ze dit gewoon bewust lekker lang laten staan, die uitbetaling moet echt een stu... Se mer
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Företagsinformation
Skrivet av företaget
FgFox Casino is a breath of totally fresh gaming experience in the scene, that continues to impress you, over and over again. Apart from this welcome package that will give you the boost you need to start your journey, the casino has a great variety of generous bonuses, impeccable customer service and a wide range of great games powered by the biggest software providers in the industry. Over 5,000 slot and casino games, including live dealers, make up a great unforgettable experience!
Kontaktuppgifter
3,9
Bra
419 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FGFOX Casino
Dear Demi de Leeuw,
We are absolutely delighted to hear that you found our customer support service to be both pleasant and prompt! Providing exceptional assistance to our players is one of our top priorities, and it's incredibly rewarding to receive such positive feedback.
Our support team works tirelessly to ensure that every interaction is not only helpful but also efficient. We understand the importance of quick resolutions and friendly assistance, and we're thrilled that your experience reflected these values.
Your satisfaction is our ultimate goal, and we're grateful for the opportunity to have been of assistance to you. Should you ever require further support or have any questions, please don't hesitate to reach out. Our team is always here to help.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with exceptional service at every turn.
Best regards,
FgFox Casino Team
A very honest respectabele casino in my…
A very honest respectabele casino in my opinion.I had some technical issues here and they compromised me for that big time.I never had such a positive experience in other online casinos.Thank for that
7 april 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Klaudi Nordmann,
Thank you immensely for sharing your experience with us. We're thrilled to hear that you found our casino to be a haven of honesty and respectability. It truly warms our hearts to know that despite facing technical issues, our team was able to step up and provide you with the support you needed, ensuring that your gaming experience was nothing short of exceptional.
At our casino, we strive not only to provide top-notch gaming entertainment but also to cultivate an environment where every player feels valued and supported. Your words reaffirm that our efforts are making a positive impact, and for that, we are truly grateful.
We understand that technical hiccups can be frustrating, and we're committed to continually improving our systems to minimize such occurrences in the future. Your satisfaction is our priority, and we'll spare no effort in ensuring that your time spent with us is always enjoyable and seamless.
Once again, thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back for many more memorable gaming experiences.
Best regards,
FgFox Casino Team
Good welcome bonuses
Good welcome bonuses, wide variety of games with decent software. The live chat is always there to help, I was helped by Eva
3 april 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Timothy Ithurbure,
Thank you for taking the time to share your experience. We are delighted to hear that you found our welcome bonuses appealing and that you enjoyed the wide variety of games we offer, all powered by top-notch software.
We take great pride in our customer service, and it brings us immense joy to know that Eva from our live chat team was able to assist you promptly and efficiently. Providing excellent support is a top priority for us, and we are thrilled to hear that Eva made your experience seamless and enjoyable.
At our casino, we strive to create a dynamic and engaging environment for our players, offering not only an extensive selection of games but also unparalleled customer service to ensure that every interaction is nothing short of exceptional.
We look forward to welcoming you back for more exciting gaming experiences!
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Dear Gianni Cia,
Thank you for taking the time to leave your feedback, although we must admit we're a bit puzzled by its brevity. We're truly grateful for your high rating, but we'd love to hear more about your experience with us.
We want to ensure we fully understand the context and your satisfaction with our services. If you could spare a moment to share additional details about your time spent with us, it would greatly assist us in further enhancing our offerings to meet your expectations.
Your insights are invaluable to us, and we genuinely appreciate your willingness to provide further clarification. Please feel free to reach out at your convenience, and we're here to assist you in any way possible.
Best regards,
FgFox Casino Team
Deze casino is niet helemaal eerlijk…
Deze casino is niet helemaal eerlijk heb best wat geld gewonnen en opgegeven moment als weer wat wint.dan betalen ze niet snel uit terwijl je ook nog via live chat vraagt ze beloven om druk erachter te zetten maar je kan dagen wachten en nog niks heb mij laten blocken geen zin meer in deze oneerlijkheid.
25 mars 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Dennis ALMELOOO,
Thank you for taking the time to share your feedback with us regarding your experience at our casino. We truly value every customer's opinion and strive to ensure the utmost fairness and transparency in all our dealings.
We are genuinely concerned to hear about the issues you've encountered, and we apologize for any inconvenience or frustration this may have caused you. Ensuring a positive and enjoyable experience for all our players is our top priority, and we regret that we fell short of meeting your expectations on this occasion.
If you would be willing to provide us with additional details about your experience, we would greatly appreciate the opportunity to rectify the situation and regain your trust. Please feel free to reach out to our dedicated support team via email or live chat, and we will do everything in our power to assist you promptly.
Once again, we apologize for any inconvenience you've experienced, and we thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve and ensure a fair and enjoyable gaming environment for all.
Thank you for choosing our casino, and we hope to have the opportunity to restore your faith in our services.
Best regards,
FgFox Casino Team
Probeer al 6 maanden contact te krijgen…
Probeer al 6 maanden contact te krijgen met dit casino. Ze hebben besloten me te negeren. Storten is altijd soepel gegaan maar zodra je een probleem hebt willen ze niet reageren en het niet oplossen
25-03 still no reaction
27-03 still no reaction
02-04 still no reaction
10-04 still no reaction
04-05 still no reaction you see how much they want to help players 🤣
8-07 still no reaction
13-08 still no reaction and 50 emails further
04/09 still no reaction
6-12 50’emails further no reaction 🤣🤣 fake promise
25-01-25 still no reaction 🤣 I wait now 18!! Months haha
22-02-25 still no reaction 🤣🤣🤣🤣 almost 1 year later
23-08-25
1,5 year later and still no update or reaction 🤣🤣🤣🤣
26-01-26 still no reaction 🤣🤣
17-04 still no reaction
22 mars 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Maartje,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any frustration or inconvenience you've encountered in trying to contact our casino's support team.
Please know that we take your feedback seriously. We encourage you to try reaching out to our support team again, either through our live chat feature or via email. We're committed to resolving any issues you may have encountered and providing you with the assistance you need.
If you encounter any difficulties in reaching us, please don't hesitate to let us know, and we'll do everything in our power to ensure that your concerns are addressed promptly.
Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience and understanding as we work to improve our support processes.
Thank you for bringing this to our attention, and we look forward to assisting you soon.
Best regards,
FgFox Casino Team
This is a scam casino FGFOX
This is a scam casino. I lost over 10000 euro almost only on spins of 50 cent in a few weeks without any chance to win. If you win something, it's a little amount to give you the feeling that there is something you can win. They give you often cash bonusses but you will never win with those bonusses. It's just to play you so you don't leave the casino. The slots looks fixed on this site.
I asked my personal vip manager FLETCHER more than 8 times to close my account because I only loose and I loose more than I can afford and that I have a gambling problem. Every time he responds with no don't you worry your luck will come and give me a cash bonus so I play further. I told him that I would write reviews and put my complaint at the gambling commission. But he doesn't care. All the casino want is you to stay a customer so you can loose more money. They don't give a S H I T about you as a human. Still my account is active and they refuse to close it. Let me warn you for this casino. It's a bad casino. Even if you make a withdrawal you will have to wait 3 working days before it's get approved and after you will have to fill in your bank account, name and adress of the bank over and over again. And than wait for 2 working days more to get your money. This is the worst casino online. BE WARNED. There are a lot of good alternatives for this scam casino.
Update:
After I let the vip manager know that I put a review on Trustpilot and showed him a screenshot of my review, he replies immediately that the casino appreciate and respect their players and they closed my account immediately. Like I told in my review before. Be warned for this casino. They didn't want to close my account after I asked them several times. And now they asked for my personal details so they can reply in a appropriate way to clear their name. Don't fall for this casino and its tricks.
UPDATE 2:
I told you all they would reply with a message to cover them seld and in a 'appropriate' way. I asked several times to close my account, he sad litterly, I won't do it because a lot of other players asked me the same and I don't close their accounts and they won after and thanked me for it.
These are criminals. The vip manager a Fletcher is lower than a dog and played with your mind to keep you customer. DONT FALL FOR IT.
8 mars 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Richard,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the dissatisfaction you've experienced.
We appreciate the desire of our clients to close their accounts, but the VIP manager can offer the player different options for settling the situation related to the account closure. On the manager's part, asking for a bonus and accepting offers with them can also be considered a change of mind about closing the account. If the player continues to be unsatisfied with the casino's services, his account will be closed in accordance with the terms of responsible gaming.
In regards to bonuses, we offer them as a gesture of appreciation to our players, but we also understand that they may not be suitable for everyone. We apologize if this caused any frustration on your end.
As for withdrawal processing times, we strive to ensure that all transactions are processed securely and efficiently. We appreciate your patience during this process, and we're constantly working to streamline our procedures to provide a smoother experience for our players.
We assure you that your feedback has been noted, and we will take necessary steps to address any issues raised. If there's anything further we can assist you with, please don't hesitate to reach out to our support team.
Thank you for bringing this matter to our attention.
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Dear Piotr Xxx,
Thank you very much for your appreciation of our casino. We are very pleased to hear that you consider us one of the best.
Your feedback is incredibly valuable to us as we strive to provide an exceptional gaming experience for all of our customers.
We prioritize not only entertainment, but also safety, fairness and responsible gaming.
We deeply appreciate your support and kind words. Rest assured, we are committed to maintaining the highest standards of quality and service to uphold our reputation as one of the best places for gamblers to play.
Thank you again for choosing us as your favorite place to play casino games. We look forward to bringing you more unforgettable experiences.
Best wishes,
FgFox Casino team
Svar från FGFOX Casino
Estimada Susana Pastor Gisbert,
Sus comentarios nos hacen sonreír y reafirman nuestra dedicación a ofrecer entretenimiento de primer nivel en el ámbito de los juegos en línea.
Entendemos que en el mundo acelerado en el que vivimos, el entretenimiento tiene que ser cómodo y estimulante a la vez. Por eso no hemos escatimado esfuerzos en crear una experiencia de casino en línea que combine a la perfección la emoción con la accesibilidad. Tanto si está relajándose tras un largo día como si busca una emocionante aventura desde la comodidad de su casa, nos comprometemos a ofrecerle una experiencia de juego inolvidable al alcance de su mano.
Pero nuestro compromiso con el entretenimiento va más allá de los propios juegos. Nos esforzamos por crear una vibrante comunidad en línea en la que los jugadores puedan conectarse, competir y celebrar juntos sus victorias.
Gracias por elegirnos como su destino de juego preferido. Su satisfacción es nuestra mayor recompensa, y esperamos seguir superando sus expectativas con cada clic y giro.
Nuestros mejores deseos,
El equipo de FgFox Casino
Svar från FGFOX Casino
Dear Aleksandra Zadobiuk,
Thank you immensely for your feedback! We're thrilled to hear that you've enjoyed your time with us and found our games to be enjoyable.
Creating a seamless and enjoyable gaming experience is our utmost priority, and your satisfaction is our greatest reward. We take great pride in offering a diverse selection of games to cater to every preference and ensure that each moment spent with us is filled with excitement and joy.
Your words inspire us to continue striving for excellence, and we're committed to continually enhancing our offerings to exceed your expectations.
Thank you once again for your kind words. We look forward to welcoming you back for more thrilling adventures in the world of gaming.
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Dear Dunkie,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you've had a positive experience on our site and that you've found our platform to be fast and rewarding.
Ensuring a seamless and enjoyable gaming experience is at the heart of what we do, and we're thrilled that our efforts have resonated with you. Your satisfaction is our top priority, and we're dedicated to providing you with an exceptional gaming environment where you can enjoy thrilling wins and unforgettable moments.
As you continue to explore our site, we're confident that you'll discover even more excitement and rewards awaiting you. Whether you're chasing big wins or simply enjoying the thrill of the game, we're here to make every moment memorable.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and providing you with endless entertainment and opportunities for success.
Best regards,
FgFox Casino Team
If you want some fun
Love playing here and you have many games to play.
25 februari 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Alex,
Thank you for sharing your enthusiasm for our casino! We're delighted to hear that you love playing here and appreciate the variety of games we offer. Providing a diverse and exciting gaming experience is something we take pride in, and it's fantastic to know that you're enjoying it.
We're constantly striving to enhance our game selection and provide even more entertainment options for our players like you. Your feedback motivates us to continue improving and exceeding your expectations.
We look forward to welcoming you back for more thrilling gameplay and unforgettable experiences. If you ever have any suggestions or questions, please feel free to reach out to us.
Best regards,
FgFox Casino Team
Mooi casino snelle uitbetaling
18 februari 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Evert,
Thank you for your kind words and positive feedback regarding our casino and our withdrawal process.
We're delighted to hear that you found our casino to be beautiful and that you experienced fast payouts. Ensuring quick and hassle-free withdrawals is a top priority for us, as we understand the importance of timely access to your winnings.
Your satisfaction is our utmost reward, and we're committed to providing you with a seamless and enjoyable gaming experience at all times.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us.
Thank you for choosing our casino, and we look forward to welcoming you back for more exciting gaming moments.
Best regards,
FgFox Casino Team
I like the online casino verry much
11 februari 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Theo,
Thank you for your enthusiastic feedback! We're thrilled to hear that you've enjoyed your experience at our casino. Our team works tirelessly to provide a top-notch gaming environment that caters to the needs and preferences of our valued guests, so it's incredibly rewarding to receive such positive feedback.
We strive to create an atmosphere of excitement, luxury, and entertainment, ensuring that every visit exceeds your expectations. From our diverse selection of games to our attentive staff and luxurious amenities, we aim to offer an unforgettable experience that keeps you coming back for more.
We appreciate your patronage and look forward to welcoming you back for another round of thrilling entertainment. If there's anything we can do to enhance your experience further, please don't hesitate to let us know.
Thank you again for choosing us. Here's to many more memorable moments!
Best regards,
FgFox Casino Team
Love the bonus option and slots
Love the bonus option and slots. Easy to find what you are after on site👌
9 februari 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Dan Otto Hagen,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you're enjoying the bonus options and slots at our casino. Providing a wide range of games and attractive bonuses is a top priority for us, so it's fantastic to know that you're having a great experience.
Our team works diligently to ensure that our website is user-friendly and easy to navigate, so it's wonderful to hear that you find it simple to locate your favorite games and bonuses. We believe that a seamless browsing experience enhances the overall enjoyment of our players, and your positive feedback reaffirms that belief.
We're committed to continuously improving and expanding our offerings to meet the needs of our valued patrons, so if there's anything specific you'd like to see more of, please don't hesitate to let us know.
Thank you again for your kind words and for choosing our casino. We look forward to providing you with more exciting gaming experiences in the future!
Best regards,
FgFox Casino Team
Good service
8 augusti 2023
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Nour Amara,
Thank you for taking the time to share your positive experience with us on TrustPilot!
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to contact our customer support team.
Happy gaming and thank you for being part of our community!
Best regards,
FgFox Casino Team
No support at all!
VIP Manager Victory is ignoring me from day 1 and the live chat does not respond to me? What is going on? Also the email support@fgfox(.com) is not responding.
Please help me out. This seems like a scam to me!
Update 08/02/2024:
As you asked me, I sent the email with the problem to support@fgfox(.com) again. I expect a respond and a solution this time. Otherwise I will take legal action.
Update 22/02/2024:
You have my email, so if you really want to help me out (like you said in the reply on my feedback), please answer one of all the mails I sent. Then we can find a solution together. Ignoring every way of contact is not acceptable! Look forward to receive an email of you.
5 februari 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Daan,
We sincerely apologize for the inconvenience you're experiencing and understand the frustration it may cause. We are committed to resolving this matter promptly to ensure you can enjoy our platform without any hindrance.
To assist you further, could you please provide more details about the specific issue you're facing?
Once we have more information, our team will investigate and work to address the issue promptly. You can reply to this message with additional details, or if you prefer, you can reach out to our customer support team directly via our live chat feature or by email.
We appreciate your understanding and cooperation in resolving this matter. Rest assured, we are dedicated to providing you with the best possible gaming experience.
Best regards,
FgFox Casino Team
Good casino
4 februari 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear William,
Thanks for your feedback!
Our team is extremely pleased to receive such a high rating.
We're thrilled to hear that you're enjoying your time at our casino and like to point out that any requests of our customers are important to us, and we are always happy to help and provide support at the highest level.
We hope that your opinion will be even better in the future and look forward to further cooperation.
Best regards,
FgFox Casino Team
Fgfox is a very nice casino with a lot…
Fgfox is a very nice casino with a lot of games, good bonusses and fast withdrawals, once youre verified every withdrawal goes very fast, and if youre a vip member you have a fantastic vip manager Ada :)
3 februari 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Bram,
Thank you for sharing your positive experience with our casino! We're thrilled to hear that you find our platform very nice, with a diverse selection of games, good bonuses, and speedy withdrawals.
We're especially delighted to know that Ada, our VIP manager, has been providing fantastic service to our VIP members. Ada takes pride in ensuring our VIPs have an exceptional experience, and your commendation is truly appreciated.
If there are specific games or bonuses you particularly enjoy or if you have any additional feedback, please feel free to let us know. We value your insights and are committed to delivering top-notch service.
Thank you for choosing our casino, and we look forward to continuing to provide you with an outstanding gaming experience.
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Dear Nick De vries,
Thank you for sharing your positive experience with us!
Providing excellent customer support is a priority for us, and we're thrilled that you had a seamless experience with our live support.
If there's anything else you'd like to share or if you have suggestions on how we can further improve, please feel free to let us know. We value your feedback and are committed to delivering an outstanding gaming experience for our players.
Best regards,
FgFox Casino Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.