Unfortunately I have sent 5 emails already about my withdrawal of €500,- Never had any problems with FGFox.com last withdraw was €5000,- and that was with me within 4 days. Now can’t get hold... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Honest casino, one of the most honest casinos I've ever played. I am sure that the game is fair and the results depend only on luck and my skills. Withdrew my winnings several times and everything wen... Se mer
Företaget har svarat
Very bad, don't bet here!!! I've been trying to withdraw money for almost two weeks. They simply won't pay out. I can't get in touch with anyone. No response for almost two weeks... I have to take f... Se mer
Op zich een prima casino maar het uitbetalen duurt ontzettend lang en met een maximum van maar 500 per dag. Het idee dat ze dit gewoon bewust lekker lang laten staan, die uitbetaling moet echt een stu... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FgFox Casino is a breath of totally fresh gaming experience in the scene, that continues to impress you, over and over again. Apart from this welcome package that will give you the boost you need to start your journey, the casino has a great variety of generous bonuses, impeccable customer service and a wide range of great games powered by the biggest software providers in the industry. Over 5,000 slot and casino games, including live dealers, make up a great unforgettable experience!
Kontaktuppgifter
3,9
Bra
419 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FGFOX Casino
Witaj Sebo Oo,
Bardzo doceniamy, że poświęciłeś czas na podzielenie się swoimi wrażeniami. Cieszymy się, że dobrze Ci się gra na naszej platformie! Mamy nadzieję, że Twoje szczęście będzie Ci towarzyszyć, a kolejne sesje przyniosą Ci jeszcze więcej emocji i satysfakcji.
Jeszcze raz dziękujemy za miłe słowa i mamy nadzieję, że będziemy mogli zapewnić Ci jeszcze więcej przyjemnych wrażeń.
Z poważaniem,
Zespół Kasyna FgFox
Becareful website is a scam
Becareful website is a scam. They will not cash out + website is bugged. That’s the same for there other website wisebets.
It’s really risky + no results cause you can’t cash out.
12 augusti 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Dirk-Jan van den Dool,
We are sorry to hear about the difficulties you have encountered. If you are experiencing issues with withdrawals, we encourage you to reach out directly to our support team for assistance—they will be happy to guide you through the process.
Additionally, if you face any other challenges on the platform, our support team is available via live chat or email to help resolve them promptly. Your feedback is important to us, and we aim to ensure that all players have a smooth and secure experience.
Best regards,
FgFox Casino Team
Crappiest place ever!
Crappiest place ever!! Need to wait over half hour for a deposit to go thru. Never recieved my bonus, and my deposit lasted a whole 1 min. I didnt even win .10 cent. What a waste, a joke. Dont waste your money go somewhere else trust me
6 augusti 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Danielle,
Thank you for sharing your feedback with us. We understand that playing at an online casino can sometimes be challenging, especially when luck doesn’t go your way. Please keep in mind that the outcomes of our games are entirely independent of our control, and we collaborate only with licensed and trusted game providers to ensure fairness.
Regarding the bonus you mentioned, we would be glad to assist you in investigating the issue further. We invite you to contact our support team via live chat or email, where our agents will promptly look into your case and help resolve any concerns.
We appreciate your patience and hope that your next experiences with us will be much more enjoyable.
Best regards,
FgFox Casino Team
Oplichting
Dear readers,
Beste Nederlandse gokkers,
Sla dit casino over. Ze betalen niet meer uit zodra je meer dan 500 wint. En nee zelfs niet die 500. Verder ga ik in het Engels verder zodat het voor iedereen leesbaar is.
One piece of advice: never gamble here. I’m a VIP and have been playing here for years. Never had any issues — until the last six months when I started winning a lot of money. So, you guessed it… they don’t want to pay out large amounts.
After that, they started treating me with utter disrespect. When I emailed to say I’ve been waiting for almost three weeks and that I wanted to file a complaint, I only received this one reply:
“What is the reason, my friend? :(
Regards,
Your friend, Ada
VIP Department
FGFox Casino”
And that after I had already explained everything three times. They ignore everything, and you’re left waiting endlessly for your money. This is truly a scam. There are much better casinos out there these days — ones that actually value their customers.
Here is the entire email correspondence:
Me on 21-07
Hi,
I’ve submitted two withdrawal requests, one of which was almost a week and a half ago. When are you finally going to process them? It’s taking far too long again. This doesn’t really feel like VIP service.
Answer 21-07 Hey Marloes!
I'm doing my best to speed up your payment!
Regards,
Your friend, Ada
VIP Department FGFox Casino
Me on 24-07
Hi,
I’ve been waiting for two withdrawals for 1.5 weeks now, one of which is almost 2 weeks. That’s quite a long time for a VIP. I would appreciate it if the payment could finally be processed.
Answer 24-7
Everything is okay, no worries:)
Regards,
Your friend, Ada
VIP Department FGFox Casino
Me on 25-07
Glad to hear you’re doing well. In the meantime, I’ve had other experiences with casinos that do honor their terms and conditions. Once all my withdrawals have been processed, I would like to close my account with you. At so many other casinos, I receive my money within the stated terms. I’ve mentioned before that you don’t treat VIPs like real VIPs, which is why I’ve asked to be blocked. The funny thing is, I never get a response when I make that request
answer 25-07
Thank you for your message.
I am truly sorry to hear that you had this impression. We really appreciate your loyalty and activity - for us you are truly a VIP player, and we do not want to lose you at all. Your experience is important to us, and I will personally do everything possible to improve the situation.
Regarding delays in withdrawing funds - such cases are not typical for our service, and the team is already working on resolving them as soon as possible. We understand the importance of timely payouts and always strive for transparency and compliance with the terms.
I really hope that you will give us another chance to fix the situation. I will stay in touch - if you allow, I will be happy to discuss with the administration a possible personal offer for you.
Regards,
Your friend, Ada
VIP Department FGFox Casino
Me on 26-07
Dear Sir/Madam,
Thank you for your message. Unfortunately, no payment has been made. One complaint is still open, and the other two are taking far too long. This is not in accordance with your terms and conditions. I kindly request to receive my payment.
NO ANSWER
Me on 28-07
And now we’re another 3-4 days further. There’s no response at all anymore? How long do you intend to hold on to my money? Do I seriously have to wait 3 weeks? Where exactly is that stated in your terms and conditions?
I would appreciate a response — or at the very least, the processing of my two withdrawals. You’ve made me wait far too long before as well. Can I file a complaint about you directly, or do I need to go through your license holder?
28-07 answer
Hello my friend!
Unfortunately, I don't know exact timings:(
Regards,
Your friend, Ada
VIP Department FGFox Casino
Me on 28-07
You don’t know your exact processing times? I’ll look them up for you in your terms and conditions. What a terrible answer! And that’s while I’m a VIP and have been playing for years. On top of that, you didn’t answer my second question. How can I file a complaint about you?
28-7 answer:
What is the reason, my friend?:(
Regards,
Your friend, Ada
VIP Department FGFox Casino
28 juli 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Kim,
Thank you for your detailed feedback. We truly regret that your recent experience has not met the standard we aim to provide, particularly as a long-standing VIP client.
Please note that withdrawal timeframes depend on the selected payment method and the live queue system used by our financial department. Additional verification may occasionally be required to comply with security and regulatory procedures. We confirm that your withdrawal requests are currently being processed, and we sincerely apologize for the delay.
To receive an update on your withdrawal status or to escalate any concerns, we encourage you to contact out directly to your VIP manager. Your satisfaction remains important to us, and we are committed to improving our service.
Best regards,
FgFox Casino Team
Scam! Waiting almost 2 weeks
Scam! Ik speel al meer dan 4 jaar in dit casino. Ik heb de hoogste vip status en het laatste half jaar duurt het ruim 3 weken voordat je “maximaal” 500,- uitgekeerd krijgt. Nu zeggen ze dat Magius scam is. Maar daar krijg je volgens belofte binnen 3 dagen betaald. Nog steeds volgens belofte. Ik ga met fgfox na morgen de derde week in. Na geklaag sturen ze een mail. Het komt wel goed. Gewoon geduld hebben. Ze houden het onnodig vast. Ik gok met nog iemand. Die is geen vip en heeft lagere uitkeringen. Die heeft het binnen een week.
12 juli 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Mar Kans,
We appreciate you taking the time to share such a thorough review.
The timing of withdrawals can vary based on the payment method you choose, as well as the processing queue managed by our financial team in real time. Occasionally, additional verification steps are necessary to ensure security and regulatory compliance. We want to assure you that your withdrawal requests are actively being handled, and we regret any inconvenience caused by the wait.
Should you wish to check on the progress of your withdrawal or raise any further issues, please do not hesitate to reach out directly to your VIP manager. Your satisfaction is a priority for us, and we are dedicated to continually enhancing our service.
Best regards,
FgFox Casino Team
Blocked account for nothing
Blocked account for nothing
... riped off my money. Dont play
21 juni 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Od Kans,
Thank you for sharing your concerns with us. We truly regret to hear about your experience. We take such matters very seriously and would like to investigate your situation thoroughly from our side.
However, to proceed with a proper review, we kindly ask you to contact us directly via email using the address registered with your account. This will allow us to verify the details and provide you with accurate information and support.
We are committed to resolving issues fairly and transparently, so please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to clarify and address your concerns as soon as possible.
Best regards,
FgFox Casino Team
Super casino nice wins
2 juni 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Gokhan,
Thank you for taking the time to share your experience with us!
We're thrilled to know that you're enjoying the platform and celebrating some exciting wins — there's nothing quite like that feeling of hitting a lucky streak. It’s great to hear the casino has met your expectations and given you the kind of entertainment we always aim to deliver.
We’ll continue working on expanding our game selection, polishing the user experience, and introducing more dynamic features to keep the thrill going.
Best regards,
FgFox Casino Team
Warning scam 🚨‼️‼️‼️‼️‼️
Warning scam 🚨‼️‼️‼️‼️‼️
Ze betalen niet uit dit casino is onderdeel van FGS software solutions net als wizebets en kokobet. FGS software heeft mij opgelicht ik had 329. 000 euro gewonnen maar verificatie is onmogelijk bij deze oplichters ben er 2 weken mee bezig en continu was het niet terwijl het goed was! Van wizebets krijg geen reactie meer en die negeren je! Deze oplichters moeten naar de gevangenis en ik ga net zo lang door met slechte recensies plaatsen op goksites van FGS software solutions ook heb ik aangifte gedaan bij de politie en KSA wegens oplichting en heb ik een advocaat in de armen genomen de vip manager van wizebets is jonathan en is dezelfde vip als van FGFOX casino het zijn dezelfde oplichters die achter de tralies moeten! Speel hier niet of bij andere sites van FGS software solutions want ze lichten je op en zullen nooit betalen
9 juni 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Jussy,
Thank you for your detailed feedback. We genuinely regret that you’ve had such a distressing experience, and we understand how frustrating unresolved matters like these can feel.
However, we must take this opportunity to clarify a key point: FgFox operates as an independent online casino and is not affiliated in any way with the platforms or individuals you mentioned. Our independent policies are designed to ensure fair and safe service to our users.
If you've encountered any difficulty specifically while using FgFox, we urge you to reach out to us directly—either through our live chat available on the website or by emailing us from the same address linked to your registered account. This allows us to verify the request properly and investigate your case thoroughly.
We take all reports seriously and are committed to ensuring a fair and transparent experience for every player.
Best regards,
FgFox Casino Team
Incredible slow payouts
Incredible slow payouts! Limited to €500 for each withdrawal…, I’m already waiting 10 days and all the “Vip manager” says is “don’t worry, it’s gonna be okay”….. fast reply on email, but only bullshit answers!!! They keep you waiting on purpose is my idea! No way I’m ever gonna play on fgfox again!!!! Tip for new users! STAY AWAY!!
7 juni 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Martijn Lourens,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet your expectations.
While we strive to ensure timely withdrawals for all our players, occasional delays can occur—especially when influenced by banking institutions or card issuers beyond our control. We understand how frustrating such situations can be and want to assure you that we never intentionally hold back funds. Our goal is always to process transactions as smoothly and efficiently as possible.
Please note that alternative payout options are available, and in some cases, they can provide faster turnaround times. We’d be more than happy to guide you through these alternatives if you reach out to us directly—whether via live chat or by sending us an email from your registered address.
We regret that this situation has impacted your impression of our platform, and we hope you'll consider giving us the opportunity to assist you further.
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Dear Luka,
Thank you very much for your five-star feedback! Even though your words are brief, we truly appreciate you taking the time to share your positive impression. Every bit of encouragement motivates us to keep improving and delivering the best possible gaming experience.
Your support means a lot, and we hope to continue providing you with enjoyable moments.
Wishing you many exciting spins ahead!
Best regards,
FgFox Casino Team
Betalen niet uit
Nou, hierbii een update, ik wacht al 2 weken op mijn uitbetaling en telkens weer dezelfde tekst. Alles is klaar en staat in de wachtrij voor uitbetaling. Jaja het zal... ik heb er een hard hoofd in. En dan krijg je een bericht nav een review dat ze ermee bezig zijn? En dan mail je dat door in het nl en dan zeggen ze dat ze de taal niet spreken.
Hahahaha dus niks storten hier! Je moet heel lang wachten op een uitbetaling en ik moet het nog zien of ze überhaupt uit gaan betalen...
10 maj 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Karin Evers,
Thank you for your review!
After checking your case, we can confirm that your withdrawal has been successfully processed on our side. We hope you’ve already received the funds. Please keep in mind that the payout time can vary depending on the payment method and the processing queue in our finance department.
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Cześć Dominik zwierzchowski,
Dziękujemy bardzo za podzielenie się z nami swoją opinią!
Z przyjemnością słyszymy, że miałeś pozytywne doświadczenia i cieszymy się, że menedżer Nami był w stanie ci pomóc. Naprawdę doceniamy twoje miłe słowa.
Wspaniale jest wiedzieć, że darmowe spiny były dla ciebie czymś wyjątkowym. Zawsze staramy się oferować naszym graczom ekscytujące możliwości, aby mogli się nimi cieszyć, i mamy nadzieję, że przyniosą ci jeszcze więcej wspaniałych chwil w przyszłości.
Z poważaniem,
Zespół kasyna FgFox
Good casino
28 april 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Lies,
Thank you for your brief but appreciated feedback!
It still means a lot to us to hear that you consider our platform a good one. We always aim to deliver more than just a standard gaming experience — from a rich game selection and reliable service to secure transactions and accessible support, every detail matters. Your insights help us grow and ensure we’re truly meeting your expectations.
Wishing you continued enjoyment and a little extra luck next time you play!
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Dear Simone Rekveld,
Thank you for sharing your positive thoughts with us! We're thrilled to hear that you’ve had a good experience with the platform. We always strive to provide a smooth and enjoyable gaming environment, and it's great to know we’ve met your expectations.
We hope your gaming journey continues to be fun and rewarding!
Best regards,
FgFox Casino Team
Enjoyed my time spent playing at this…
Enjoyed my time spent playing at this casino
5 mars 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Mez,
It truly means a lot to hear that you enjoyed your time with us. In the fast-paced world of online gaming, creating a space where players can unwind and feel genuinely entertained is something we’re deeply passionate about. Your words reflect that we’re on the right track—and that’s incredibly rewarding.
Whether it was a thrilling win, a smooth interface, or just a relaxing escape, we’re glad our casino could provide you with a moment worth remembering. We hope the experience stays just as enjoyable every time you return.
Thanks again for taking a moment to leave a review!
Best regards,
FgFox Casino Team
Good games selection but bad signal
Good games selection but bad signal
7 april 2024
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Maggz,
Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you’re enjoying the selection of games. However, we’re sorry to learn that you've been experiencing signal issues. We truly understand how frustrating that can be and we want to resolve it for you as quickly as possible.
To help us understand the situation better and work on a solution, we would appreciate it if you could share more details about the issues you've been facing.
Please feel free to reach out to us at support@fgfox.com with more information. Our team will be more than happy to investigate further and assist you in resolving any signal-related problems.
We appreciate your feedback and look forward to hearing from you soon.
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Cześć Przemysław Łukawski,
Dziękujemy za podzielenie się z nami swoją opinią. Bardzo nam przykro, że Twoje doświadczenia z naszym kasynem nie spełniły Twoich oczekiwań. Naszym celem jest zawsze zapewnienie jak najlepszych wrażeń z gry i żałujemy, że nie byłeś zadowolony.
Jeśli napotkałeś jakieś szczególne problemy lub trudności podczas gry u nas, bylibyśmy bardzo wdzięczni, gdybyś mógł podzielić się z nami bardziej szczegółowymi informacjami. Ciągle pracujemy nad udoskonaleniem naszej platformy, a zrozumienie dokładnego charakteru Twoich obaw pozwoliłoby nam skuteczniej się nimi zająć.
Skontaktuj się z nami za pośrednictwem poczty e-mail na adres support@fgfox.com, aby przekazać nam wszelkie dodatkowe informacje lub sugestie. Twoja opinia jest kluczowa, aby pomóc nam ulepszyć nasze usługi i zapewnić lepsze doświadczenia wszystkim naszym graczom.
Z niecierpliwością czekamy na kontakt z Tobą i mamy nadzieję, że uda nam się rozwiązać wszelkie napotkane problemy.
Z poważaniem,
Zespół kasyna FgFox
Good site!!
5 april 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Chloe Wolfswinkel,
Thank you so much for taking the time to share your thoughts!
We're really happy to hear that you're enjoying the site. It’s our mission to offer an enjoyable, easy-to-navigate experience for all our users, and it’s great to know we’re meeting that goal for you. We're constantly working to make things even better for our players.
Thanks again for your kind words, and we hope you continue to have a fantastic time with us!
Best regards,
FgFox Casino Team
me encanta1964
5 april 2025
Omdöme utan inbjudan
Svar från FGFOX Casino
Dear Petra,
Thank you so much for your kind words! We're absolutely thrilled to hear that you're enjoying your experience with us. It’s our goal to create a fun and exciting environment for all our players, and knowing that you’re happy with your time here truly means a lot.
Looking forward to seeing you continue enjoying the games and making the most of your time with us.
Best regards,
FgFox Casino Team
Svar från FGFOX Casino
Dear Peter Witteveen,
Thank you so much for sharing your feedback with us! We’re thrilled to hear that you’re enjoying your time at our casino. Our team works hard to ensure that every player has an enjoyable and seamless experience, and it’s incredibly rewarding to know that our efforts have met your expectations.
Wishing you many more exciting wins and fun moments ahead.
Best regards,
FgFox Casino Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.