Fed Ex Omdömen 28

Received letter from them threatening Debt collectors for failure to pay an adjusted invoice I hadn't received. Made a complaint about this and the fact that a relatively expensive package had been left in an unsecured area outside the front door. Received a automatic reply with no apology, even though on the phone it was admitted to me that human error on their part meant I wasn't credited/informed of instant payment options/updated invoice not sent in the post. Eventually told details of the error would be passed on, but it was too late to look into the parcel being left out ('drivers deliver 1000s of parcels, they won't remember!') and asked 'what do you want, you've received a sorry now' when I explained the package was delivered to an address with vulnerable people who would not have been able to deal with debt collectors turning up due to their mistake. I normally don't feel the need to complain, and feel quite bad doing so considering the very helpful woman who replied to some of my emails, but the majority of Fedex staff seem to have little understanding of customer service (especially the employee that acknowledged a colleague error then seemed to suggest I was lying about not receiving the invoice). Making customers feel like their complaints are invalid, or they should be thankful when not even receiving the basic courtesy of an apology highlights the lack of importance placed on customer satisfaction as their service is not even 'satisfactory'. However, if you are trying to build up your patience levels, I advise contacting them via phone to enjoy being patronised.

I didn't know I had a package coming from this company,so missed the first delivery attempt although no card was left, I only found out when I rang the company who I had ordered the product from .So I went to their website expecting to be able to rearrange delivery.Nope, had to ring,kept on hold for 15 minutes,gave up and had to go back on website to rearrange delivery via a webchat funcion. In this day and age,that's pretty poor.

I rang to rearrange delivery, waited in most of the day...didnt arrive.

Used their online text chat thing and it was confirmed to me that it was definitely coming and would arrive by 6pm, waited in another two hours...

...didnt show...woefull

They've lost two packages in one week resulting in an £800 profit lost for my company. Utterly woeful service, I would be better off delivering myself as you can't trust them with simple instruction.

I sent one package to my client and instead they got 2 tins of paint, then they've completely just lost a package worth a total £1200, if you want to lose items, money and hope please use Fed-Ex !

I will not be using my wholesaler anymore due to the fact they use Fed-Ex.
I am expected to wait all day for a delivery without the slightest idea when it will come.
Even the smaller firms use a text message service to let their customers know what an estimated time of arrival is.
If you can't keep up with the 21st century Fed-Ex. You are going to get left behind.

Fed Ex were to deliver a package to me. Tracking was updated and I waited and waited for it to be delivered. At 7.30pm tracking still said it was enroute...then at 7.45pm updte said that no one answered and a card was left..An absolute LIE..I was in, no card was left and my CCTV confirmed that no one had been at my door all day. TERRIBLE COMPANY..I WILL NOW NOT DEAL WITH COMPANIES THAT USE FED EX

I've had a few deliveries from Fed Ex recently and each time they have thrown my parcels around, chucked them on the floor. The latest driver was incapable of saying hello or goodbye. I tried speaking to him but he was rude, his body language was negative and aggressive and he took no account of the fact I have mobility problems and walk/balance with a stick. He was impatient and rude. A terrible delivery experience.