Placed initial order, forgot to add something and then went back and ordered an additional item 1 minute later. I was charged a shipping fee for each. Reached out to customer care and didn’t receive a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Feature has decent prices and selections but the shipping is just too slow. If it was free shipping, I wouldn't mind. But, having to pay and your item doesn't move for 4 or 5 business days really disc... Se mer
My package has not had a shipping update in over a week and a half. I reached out to customer support for help and was told nothing could be done until 30 days have passed, and in addition to th... Se mer
I love Feature I've been shopping with them for 5 or 6 years now an I love the way my order go thru for draws an my deliveryz they always have everything I need so thank you
Företagsinformation
Skrivet av företaget
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
Kontaktuppgifter
Spring Mountain Road 3735, 89102, Las Vegas, USA
- feature.com
3,5
Medel
674 omdömen
Har inte besvarat negativa omdömen
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Box was smashed but shoes are fine
6 april 2026
I’m a regular customer
I’m a regular customer, but I can never seem to hit on raffle limited releases. That’s quite annoying.
3 april 2026
Product was 100% what I wanted
Product was 100% what I wanted! Delivery was on point. Im not a bot, So I can assure this review is from a real person. I will definitely choose this company to order future products!!
27 mars 2026
My package has not had a shipping…
My package has not had a shipping update in over a week and a half. I reached out to customer support for help and was told nothing could be done until 30 days have passed, and in addition to that I have to be the one to follow up again after 30 days.
I am shocked that at a minimum feature would not at least reach out to the shipper and request a status update.
I have purchased many items from feature but this experience has encouraged me to shop elsewhere in the future.
I have reported the charge to my bank as a last resort.
30 mars 2026
the customer service is terrible
the customer service is terrible, I mistakenly purchased the wrong size and im having to dispute the charge being that you don't accommodate the customer by allowing returns or refunds..absolutely terrible consumer experience
11 mars 2026
Scam! Don’t order from Feature
Terrible customer service they sent the wrong shoes and then charged me for the return postage and kept the tax they collected. On a $102 charge I received a $66 credit, why would I ever trust them again. I am hoping my credit card will dispute the charge and I will get my money back! Terrible company and a total scam!
21 mars 2026
Omdöme utan inbjudan
I love Feature I've been shopping with…
I love Feature I've been shopping with them for 5 or 6 years now an I love the way my order go thru for draws an my deliveryz they always have everything I need so thank you
31 mars 2026
No visability into entries and insane shipping costs
The app allows you to enter raffles, but doesnt populate any of your account info or payment info. So, you end up typing in the same stuff over and over and over. Then, there is no place to see what raffles you even entered and there is no confirmation email upon entering, either. Ideally, they would use EQL. But at the very least, provide some visability. Other shops also allow easy cancellations of raffle entries, but not Feature. Once you enter, there is no changing or cancelling. I enter a lot of raffles and I always dread a Feature entry. So much so that I am finding myself just not using them as much. Lastly, of all the shops I buy from, Feature charges the most for shipping and offers no free shipping amount. Once again, making them my last choice for sneakers.
31 mars 2026
Staff is always friendly and helpful
31 mars 2026
Horrible customer service
Horrible customer service. Send out an email regarding my purchase and never got a reply back.
6 mars 2026
Quick fast no problems
5 mars 2026
Great delivery and great product!
4 mars 2026
The app works really well and the…
The app works really well and the delivery is on time I haven’t had any problems and i was lucky to win the drawing for Jordan basketball shoes so I was even more excited
4 mars 2026
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