Fayeandlyla Omdömen 180

TrustScore 2.5 av 5

2,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

First delivery is appalling, you pay for standard delivery and the item takes upto 3 weeks to arrive.. AFTER I emailed them regarding the order, had I have not done this I wonder if I would have had a... Se mer

Betygsatt 3 av 5 stjärnor

I ordered 2 items, took a while to get them but that didn’t concern me too much as i wasn't in a rush for it. When it arrived only one item was in the parcel, yet it stated on the email they had sent... Se mer

Betygsatt 2 av 5 stjärnor

I've ordered twice now. Both orders took over 2 weeks to arrive. I contacted them for 2nd order and no response. My second order was sized so wring and I emailed regarding refund process as no detai... Se mer

Betygsatt 5 av 5 stjärnor

Ordered a teddy bear back Pack with my newborn daughters name personalised onto it- it is BEAUTIFUL! Absolutely in love with it as is my eldest- so much so I’m just about to order another for... Se mer


Kontaktuppgifter

2,5

Dålig

TrustScore 2.5 av 5

180 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 18 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

DO NOT ORDER

First delivery is appalling, you pay for standard delivery and the item takes upto 3 weeks to arrive.. AFTER I emailed them regarding the order, had I have not done this I wonder if I would have had any update or any item at all! Secondly the quality of the item is extremely poor, doesn’t match the photo, thin material, very different in colour denim, very disappointing! Thirdly there contact information must most definitely be incorrect it says they are addressed to London, but from the tracking information the item has come all the way from china? Now I know a lot of suppliers probably use over seas but surely this should be somewhere on the website so you have some sort of understanding why the only explanation to late delivery is because of this!! I wouldn’t even want to waste my time returning the items because who only knows how long or IF i would ever get a refund! Would never buy from these again!

30 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Item ordered was such a high quality…

Item ordered was such a high quality and the despatch/delivery was brilliant - I'm very impatient so was thrilled with the swift arrival. I'd urge people to buy from small businesses and this company is worthy of this review and 5☆s

16 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Delivery time took so long

Delivery time took so long , communication is also very slow when contacting company .was missing one item from parcel Disappointed with the items and very thin and are being sold on shein for less money ! I'd avoid this company as its all made in China rubbish . Had to buy new stuff elsewhere as too embarrassed to give these clothes as a gift !!!!

25 januari 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

All good but sizing massive

I’m actually quite surprised seeing the other negative reviews but perhaps I was quite lucky. Placed my order with no issues, several emails to confirm order and shipment. Arrived within a couple of weeks. The only reason I dropped 1 star is that the item I ordered is MASSIVE, 2-3 years, but probably won’t fit my 98th percentile child until she is 4.

2 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dreadful

Dreadful. They claim to be British and a small company but they don't respond to emails and when my order eventually arrived it was from China. Complete rubbish. Trying to return but again they just ignore. Don't buy from this company. You might as well buy from Temu, better quality and arrives on time

13 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

DO NOT BUY

DO NOT BUY
Ordered two items, took ages for dispatch to only receive one item.
Heard nothing back.
Disgraceful.

27 februari 2026
Omdöme utan inbjudan
Logotyp för Fayeandlyla

Svar från Fayeandlyla

Hi Chloe,

We’re really sorry to see this feedback and appreciate the opportunity to clarify.

Your order was dispatched in two separate parcels, and two tracking numbers were provided by email. One parcel has already been delivered and the second is currently in transit with the courier.

Our delivery timeframes, the possibility of split shipments, and full tracking details are all clearly outlined on our Shipping & Delivery page and FAQs, as we always aim to be fully transparent before purchase.

Please rest assured that your remaining item is on the way. If you’d still prefer a resolution before it arrives, you’re very welcome to contact us via email and we’ll sort this for you immediately.

Kind regards,
Faye & Lyla

Betygsatt 3 av 5 stjärnor

I ordered 2 items

I ordered 2 items, took a while to get them but that didn’t concern me too much as i wasn't in a rush for it. When it arrived only one item was in the parcel, yet it stated on the email they had sent both. I emailed them, sent a message through the website but heard nothing. I then messaged them on instagram and they replied saying it must have been an accident and sent me a refund. After reading these reviews I feel I’ve been quite lucky.

17 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Order not received

Made an order 14/11/25 for a Christmas outfit for my baby along with some booties. The booties came but have not received the romper. I have since emailed twice with no response and no response when messaged on Instagram. Do not buy from this website!

10 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Absolutely shocking product and after…

Absolutely shocking product and after service.
Received 2 pairs of toddlers suede boots 16 days after ordering. Colour beige rather than pink and he size being closer to a 2-3 year old rather than 13 months.
No correspondence from them asking for a refund.
How are these guys allowed to sell appalling products!

10 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very disappointed

Very disappointed! Photos of clothing are misleading, not at all what you would expect. Poor quality. No response to emails. DO NOT ORDERED FROM THIS COMPANY!

28 oktober 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Drop shipping scam

Unfortunately it’s a drop shipping scam masquerading as a London based company. All items are from Ali express/similar. One of my items didn’t turn up, I was refunded but there was zero communication from any kind of customer service. Wish I’d read reviews beforehand, won’t be ordering again

18 april 2025
Omdöme utan inbjudan
Logotyp för Fayeandlyla

Svar från Fayeandlyla

Hi Jodie,

We’re really sorry you feel this way and would like to clarify for transparency.

Faye & Lyla is a UK-run small business, and we’re always open that many of our pieces are dispatched directly from our trusted overseas partner warehouses. This allows us to offer our curated collections at accessible prices, and our delivery timeframes are clearly shown on every product page, as well as in our Shipping Policy and FAQs before checkout.

The item that did not arrive was fully refunded as soon as this was reported, as we would never leave a customer out of pocket.

We do respond to all customer enquiries via our listed support channels, so if a reply hasn’t been seen it may have filtered into a spam/junk folder.

We completely understand that this fulfilment model isn’t for everyone, which is why we are always transparent about it so customers can make an informed choice.

We’re sorry your experience didn’t meet expectations on this occasion and wish you all the best.

Kind regards,
Faye & Lyla

Betygsatt 1 av 5 stjärnor

SHOCKING!!

This company doesn't even deserve one star. Ordered an outfit on 7th April and still no sign of it arriving. I wish I had read the reviews before purchasing. No response from email or on thier website. Absolutely shocking!!!

3 maj 2025
Omdöme utan inbjudan

Detta är Trustpilot

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