I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... Se mer
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I rushed into the store needed some shoes as I had stupidly left my trainers at home and, after a fancy event, only had heels to go to a concert- I would not have survived the night!! Then the wonde... Se mer
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I received clear communication about my delivery and reminders to come and collect my package. The staff at Fatface were accommodating when I couldn't find the barcode which was in one of the emails I... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Storbritannien
- 020 7620 3044
4,8
Utmärkt
120 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had to return a top as it was too…
I had to return a top as it was too small and the assistant explained that there was a similar top in the store, which I might like. She took me over to where they were and suggested I try two sizes on, so that I would know which fitted better. Excellent customer service!
29 augusti 2023
Svar från FatFace - WATERLOO 2
Good Afternoon Ali,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a great day! - JW
Great savings in the sale
Great savings in the sale and a lot of items to choose from. Good quality items. Staff in the store are very helpful.
16 augusti 2023
Svar från FatFace - WATERLOO 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar från FatFace - WATERLOO 2
Thank you so much for your feedback. We deeply appreciate your comments! - RS
Excellent friendly and helpful service…
Excellent friendly and helpful service this morning from the team at Waterloo Station. So handy to have the shop there. Enjoying this summer’s trousers - cool and a good fit.
13 juli 2023
Omdöme utan inbjudan
Svar från FatFace - WATERLOO 2
Hi Celia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at Waterloo station
Lovely staff at Waterloo station. Really helpful and polite. I left my travel card in the changing room. After running after me, and not finding me, they kept safe until I returned. Thank you! Oh and I bought a lovely dress too.
8 juli 2023
Omdöme utan inbjudan
Svar från FatFace - WATERLOO 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lovely staff in the Waterloo branch…
Lovely staff in the Waterloo branch this morning, helpful and kind about some sunglasses I had bought which were faulty.
Makes all the difference! Thank you
7 juli 2023
Omdöme utan inbjudan
Svar från FatFace - WATERLOO 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Prompt delivery and happy with product
2 maj 2023
Svar från FatFace - WATERLOO 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a fleece hoodie in the sale
Ordered a fleece hoodie in the sale. So soft and warm, and great quality. A bargain! And free delivery to my local Fatface store. What's not to like?
12 april 2023
Svar från FatFace - WATERLOO 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great customer service
11 mars 2023
Svar från FatFace - WATERLOO 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Excellent as always and happy…
Extremely helpful assistant and happy shopping experience as always my in FatFace. This was at Waterloo Station rather than Cambridge or St Ives, and we were able to buy exactly what we went for. Thank you. FatFace
6 januari 2023
Omdöme utan inbjudan
Svar från FatFace - WATERLOO 2
Thank you so much for this wonderful review. We are so pleased to hear that you had such a wonderful experience in our store! - RS
Very efficient and friendly staff
Very efficient and friendly staff and reliable online service too !
The colours are different on screen though which is why I had to return 2 items of clothing
I very much appreciate the fact that Fat Face’s attire is available in larger sizes.
Thank you, Katy
2 november 2022
Svar från FatFace - WATERLOO 2
Ah Katy, this is an amazing review. Thank you. This will be fed back to our wonderful crew in store! - RS
Brilliant experience at Fatface
I had to return a dress i received online as the wrong size had been put on the paper label outside the dress. I phoned the Waterloo branch and they were most helpful and friendly. I explained I would come in to their store and return the dress and purchase the correct size. They reserved a dress for me. I ended up purchasing a lovely green winter coat which had 20 per cent off.
29 september 2022
Omdöme utan inbjudan
Svar från FatFace - WATERLOO 2
Good Morning Kathleen
Thank you for your review.
I am so sorry to hear about the sizing but I am glad to hear that the store resolved this for you.
Have a lovely weekend.
EP
Really pleased with service
26 augusti 2022
Svar från FatFace - WATERLOO 2
Good afternoon, Bev
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Highly recommended
27 augusti 2022
Omdöme utan inbjudan
Svar från FatFace - WATERLOO 2
Hi Stephen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lacking selection and sizes
Three * because I feel like the shops actually offer much less in terms of selection and sizes as compared to buying online. I visited 4 London locations and they were all the same. I ended up having to order what I was looking for online after I returned to the US.
17 augusti 2022
Svar från FatFace - WATERLOO 2
Good afternoon,
Thank you for taking the time to leave us a review.
I am so sorry to hear that you feel our selection in store is lacking in sizes and styles. I will absolutely pass your feedback onto the relevant department to look into ways we can improve this in the future, ensuring we offer a wider range to cater for all our customers. I am pleased to here you were able to find the items you were after on our website though - I hope you love them!
Have a great day!
Take care, CT
Great advice and service
The staff were so kind as I staggered in to buy flip flops. ( work shoes after not wearing for a long time - you can imagine). Some great extra purchases as well.
19 juli 2022
Svar från FatFace - WATERLOO 2
Good afternoon Christina,
Thank you for your 5* review. It is great to hear such positive comments about the Waterloo Store. Please be assured that this feedback will be passed onto the store.
Have a great day!
Take care, EG
Great Customer Experience
Good help from sales assistants. Good stock levels so great selection of clothes in my size.
7 juli 2022
Omdöme utan inbjudan
Svar från FatFace - WATERLOO 2
Hi Craig
Thank you for taking the time to rate and review us. Really pleased to hear you were well looked after. MJ
Very good delivery
Very good delivery not 100% with my sweater but as usual decent gravity so will use it for every day wear
18 april 2022
Svar från FatFace - WATERLOO 2
Good afternoon Gillian,
Thank you for your 5 star review.
I am so pleased to hear that your delivery arrived with you quickly.
We hope you enjoy your day!
Take care, CT
Lovely products and quick delivery
17 mars 2022
Svar från FatFace - WATERLOO 2
Good afternoon Claire
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Very impressed
I ordered 8 different items for myself and I was very impressed with the quality of everything. This is by far my favourite place to shop for my husband and myself.
7 mars 2022
Svar från FatFace - WATERLOO 2
Good afternoon,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about your recent purchase. It is lovely to read that we are one of your favourite shops. Have a great day!
Take care, LM
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