Elsa in your Truro branch was excellent yesterday. I tried on a jumper that I decided was not right for me . Elsa suggested a few other jumper options I hadn't considered without being asked, which r... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As per usual I had a seamless service provided by FatFace. I ordered 2 dresses that were delivered to my closest Next; one of the dresses was fab (which I have kept) and the other, I unfortunately... Se mer
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In the Truro store, served by Emily and Jo, such helpful, cheerful young ladies, thank you both. I haven’t shopped in Fatface for years and was pleasantly surprised both by the superb quality and real... Se mer
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Very disappointed that you no longer do free postage over a certain amount for delivery and also have to pay for returns. Also not happy that I can no longer return via my local post office. Has put... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
1/2 Victoria Square, TR1 2RS, Truro, Cornwall, Storbritannien
- 01872 262567
4,8
Utmärkt
151 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FatFace - TRURO
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Svar från FatFace - TRURO
Hi Karen,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
A reliable and efficient service
With past experience of what the size categories mean for me - S for length of chinos but L for polo shirts - I can order on-line with confidence, and the ability to collect from my local store means that I don't have the usual struggle with receiving packages at home. So, great, a reliable and efficient service. Thank you for being so good at what you do.
5 februari 2024
Svar från FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothing company
My favourite clothing company both on line and in my local Fat Face shop for great styles, excellent quality and friendly, helpful staff whether purchasing or returning.
26 januari 2024
Svar från FatFace - TRURO
Good Afternoon Elizabeth,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Great shopping
Orders always arrives quickly. Good quality clothes. When needed customer services and local store staff very helpful.
20 januari 2024
Svar från FatFace - TRURO
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Good Mens and ladies sweaters quality and perfect fit
Good quality and perfect fit. Will visit again soon
4 januari 2024
Svar från FatFace - TRURO
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face item! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
Svar från FatFace - TRURO
Hello Allie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - TRURO
Good Afternoon Sara,
Thank you for taking the time to leave us a review!
I am happy to hear you had a pleasant experience in our Truro store! I will make sure to pass this feedback on to them!
We love to hear such positive feedback from our customers and we look forward to welcoming you back soon!
Kind Regards, JW
Svar från FatFace - TRURO
Hello Thomas
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sizing erratic
Tried jeans on in Truro store for size, ordered on line in the sale - couldn’t even do them up! NOT consistent sizing!
21 december 2023
Svar från FatFace - TRURO
Hi there, thank you for taking the time to leave your review. I am sorry to hear that you have j had issues with the sizes of your items. If you would like assistance with this, please do email customerservices@fatface.com
Take care, LE
Bought a gilet for my husband
Bought a gilet for my husband. He’s very pleased with it. Will keep him warm and it looks great. Ordered it online and collected it from my local branch in Truro. Staff were very attentive and found my order quickly. Happy customer.
27 november 2023
Svar från FatFace - TRURO
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I love fatface
I love fatface. Ordered jeans which are a lovely fit btw and the you arrived the next day. Perfect!
14 december 2023
Svar från FatFace - TRURO
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found your order to be delivered quickly and that the item was a lovely fit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Delivered to wrong place
Ordered product 11 days ago to be delivered to my local shop. Called in my shop today to find it has been sent to the wrong shop. This now means that I won’t be able to give it now as a Christmas present.
This is not the fault of the shop but the distribution centre. The shop assistants were extremely helpful and explained the situation to me.
5 december 2023
Svar från FatFace - TRURO
Good afternoon, Mark.
Thank you for taking the time to leave us this review.
I've taken a further look into this for you and cannot see that you have contacted us at customer services regarding this, so I have emailed you to try and help resolve this matter. In the meantime, I thank you for your patience. JB
Svar från FatFace - TRURO
Good afternoon, Felicity.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Good quality and a fun gift fun monkey slippers for my…
Good quality and a fun gift for my husband’s birthday
22 november 2023
Svar från FatFace - TRURO
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic quality coat
Fantastic quality coat, so warm and cosy and fully waterproof. Got it in the sale so was a bargain, but knowing how good it is now it would pay full price again. Delivery to store was great as well - free and efficient.
25 november 2023
Svar från FatFace - TRURO
Good afternoon, Eliza.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order. We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
Convenient and hassle free shoppping
I made a click and collect order and a home delivery order recently. Both orders arrived promptly. The home delivered item was perfect, a great fit and I'm delighted to say I wore it that same day. The click and collect order I collected from store, I had to wait a couple of minutes , that was all and the coat I'd ordered for my daughter turned out to be the best coat we've bought in a few years and at a cheaper price than anywhere else , and , more importantly, she loved it and wore it round the house all evening! Can't fault our experience.
24 november 2023
Svar från FatFace - TRURO
Good afternoon, Bernadette.
Thank you for leaving us this review about your instore and online shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Happy customer
Lovely skirts especially lovely as in the sale. Pleasant staff. Looking forward to wearing them.
20 oktober 2023
Svar från FatFace - TRURO
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Versatile Top
Easy to order online. Polite, friendly and helpful staff in Truro FatFace store when I collected my parcel. Pretty patterned top, lovely colours. Loved the material and style...you can dress it up or down. True to size.
18 oktober 2023
Svar från FatFace - TRURO
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Fatface festive fashion
Easy ordering and delivery great store and friendly staff quality merchandise
Good selection of festive fashion
18 oktober 2023
Svar från FatFace - TRURO
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
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