Visited the Thame store. Beautifully displayed goods, lot's of choice and excellent customer service from Eleanor. Will be back soon.
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Det här tycker kunderna
I ordered online, click & collect. The whole process was quick & efficient. My clothes arrived at the shop on my chosen day. I was kept informed. I am very pleased with the items I purchased from yo... Se mer
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I absolutely adore fat face clothing and specially knowing from my tags all clothing of my purchaser which are numerous are from India and Bangladesh ,Sizes are marvellous,cotton,silk all considered w... Se mer
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I always find the staff in my local store helpful, approachable and welcoming. I had been looking for a pyjama top for a couple of weeks, it was sold out online and at my local store. The assistant... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
18 Cornmarket, OX9 2BL, Thame, Oxfordshire, Storbritannien
- 01844 217115
4,8
Utmärkt
79 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FatFace - THAME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - THAME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shop staff incredibly helpful.
Despite not being able to collect the item when I thought I could, the people in the Thame shop were very helpful when I rushed in there on Christmas Eve. A big thank you to the staff there.
24 december 2024
Svar från FatFace - THAME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great jacket
Great jacket. Warm, fits well and looks great. Love the colour as well! Friendly service at the store.
7 december 2024
Svar från FatFace - THAME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - THAME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - THAME
Hello Sarah
We appreciate you taking the time to share your feedback. We're glad you liked the jacket, but we're sorry to hear about your experience with our service.
If you would like to discuss this further, please do let us know by emailing fatfacereviews@mail.fatface.com
Take care, LE
Good customer service
I had to return some shorts to exchange for another size. Refund almost instant. Lovely colours this year and middling prices but would buy again.
22 juli 2024
Svar från FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service and that you have found our returns process to be so quick. We hope you love your new order and look forward to welcoming you back soon.
Take care. -SM
Easy to order with quick delivery and…
Easy to order with quick delivery and very efficient collection at the store.
21 juli 2024
Svar från FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SM
Able to try clothes on in shop
Able to try clothes on in shop. So returns were very simple and fuss free.
4 juli 2024
Svar från FatFace - THAME
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience
Easy to navigate the website as I knew what I wanted! Ordering was easy and delivered to my local store, so no p&p. Collection from store very straightforward
3 juli 2024
Svar från FatFace - THAME
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to read you love your item, and we look forward to welcoming you back soon!
Take care. -GM
Great can deliver to store at no cost
Great can deliver to store at no cost, thank you.
28 april 2024
Svar från FatFace - THAME
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
I clicked and collected an order and it…
I clicked and collected an order and it was very straightforward, I was very pleased with my order.
23 mars 2024
Svar från FatFace - THAME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The layout and location of store
The layout and location of store . Also , did click and collect and the whole process was smooth and easy , Found the staff also helpful and like their clothes designs.
16 februari 2024
Svar från FatFace - THAME
Good Afternoon David,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Svar från FatFace - THAME
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordering online
I always find the staff in my local store helpful, approachable and welcoming.
I had been looking for a pyjama top for a couple of weeks, it was sold out online and at my local store. The assistant told me to wait and that it should come back in to stock online, which it did.
My only criticism was that I couldn't get it delivered to the shop and save on my postage. Other retail stores allow this facility.
17 januari 2024
Svar från FatFace - THAME
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovin' Fatface Chinos and Shorts
Love Fatface Chinos and Shorts - top quality products at a competitive price! The go to items for smart casual or that cool holiday night out vibe!
16 december 2023
Svar från FatFace - THAME
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar från FatFace - THAME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
All good thank you
5 december 2023
Svar från FatFace - THAME
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy and prompt delivery to store
Very easy to order and prompt delivery to store. Dresses just as expected. Accurate sizing age 5-6
26 oktober 2023
Svar från FatFace - THAME
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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