I bought a mens polo shirt which despite having a 40C wash temperature caused significant colour run in a wash and permanently discoloured bed sheets costing £35 to replace. True I should have been mo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Placed a significant size order online and the delivery was on time. The trousers, shirt and casual tshirt was just right, however the shoes did not fit my foot size. I returned them to the retail s... Se mer
Företaget har svarat
I'm Always pleased with my purchases from Fat Face. Most of what I buy is online but when I shop in our local ff it's always a good experience. Well laid out store with staff who are super polite... Se mer
Företaget har svarat
Quality clothing, lots of cotton and natural fabrics in lovely colours and prints, washes well and usually lasts for years . Online ordering quick and easy, kept informed. Refunds and returns quick by... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
15/17 The Square, GU32 3HP, Petersfield, Hampshire, Storbritannien
- 01730 267589
4,6
Utmärkt
89 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good product and price but delayed…
Good product and price but delayed delivery to store not as impressive.
30 juni 2025
Svar från FatFace - PETERSFIELD
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
A good experience
Communication excellent.
Delivery on time.
Item exactly as specified; quality colour size and style.
Staff at collection efficient and friendly.
27 maj 2025
Svar från FatFace - PETERSFIELD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent products and service as usual
2 maj 2025
Svar från FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Svar från FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Great service.
16 mars 2025
Svar från FatFace - PETERSFIELD
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Quick delivery and opportunity to try…
Quick delivery and opportunity to try on in shop and return items easily when some didn't fit.
6 mars 2025
Svar från FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CT
Svar från FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - PETERSFIELD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have not received an email to say my…
I have not received an email to say my order is ready for collection over a week in when it should have been next day order 😡
4 december 2024
Svar från FatFace - PETERSFIELD
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Leggings great
Leggings great. Picked up on Sunday when the website said the shop was still open, but they were closed. The man working in the shop opened up and still served me and was very friendly. I really appreciated this.
5 november 2024
Svar från FatFace - PETERSFIELD
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Petersfield staff are professional and friendly.
Was easy to order online, collect from store and get a refund when I needed to.
14 oktober 2024
Svar från FatFace - PETERSFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was at Niagara-on-the-Lake in…
I was at Niagara-on-the-Lake in Ontario, Canada. The sales girl at that location was amazing. I live in Lancaster, NY and the store did not have the dress in my size. She proceeded to go online and informed me that it was available. Upon returning home I ordered the dress online. Ordering was simple and easy and tracking it was great. My dress arrived as scheduled and I absolutely love it. Looking forward to shopping back in Cananda in September and online. You have great quality clothing and salespeople in your store!
17 augusti 2024
Svar från FatFace - PETERSFIELD
Hello Lucy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face in Petersfield have the best…
Fat face in Petersfield have the best staff. I travel from Portsmouth to Petersfield as the staff there are always so positive and friendly.
15 augusti 2024
Svar från FatFace - PETERSFIELD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Arrived on time
Arrived on time. Great packaging! Absolutely love my black heel clogs!
13 augusti 2024
Svar från FatFace - PETERSFIELD
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, CD
The easy on-line order I collected…
The easy on-line order I collected from the well presented Petersfield shop having been well informed of its progress on-line. The sizing suits me very well and I found other items in my size 14. Other shops run out far too soon. I like purchasing from a local business.
9 juli 2024
Svar från FatFace - PETERSFIELD
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - PETERSFIELD
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Collection in store.
I ordered sandals on the Fatface website as I do not have a local store to visit and browse, for collection at a store about 15 miles away.
The transaction was easy and I was notified when they were ready for collection.
I was able to try the sandals there and then, which I decided not to keep, so they did a return right away, staff very pleasant. Great service from Fatface all round.
25 maj 2024
Svar från FatFace - PETERSFIELD
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Quality clothes, great colours and styles, friendly and helpful staff..
Quality clothing, lots of cotton and natural fabrics in lovely colours and prints, washes well and usually lasts for years . Online ordering quick and easy, kept informed. Refunds and returns quick by post or to local store. Lovely, friendly and helpful staff at Petersfield store,most local store to me 10 miles away. Always look forward to shopping at Fat Face, have shopped there for probably over 30 years now rarely disappointed.
16 maj 2024
Svar från FatFace - PETERSFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Lovely Dress but Too Big.
The Odette Denim Dress size 6 was ordered online and delivery was speedy. The dress was lovely but, unfortunately, far too big at the top. Return process and refund by the local Fat Face store excellent.
17 maj 2024
Svar från FatFace - PETERSFIELD
Good afternoon, FatFace customer.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly and that your return was hassle free. We hope you continue to enjoy shopping with us.
Take care, JB
Svar från FatFace - PETERSFIELD
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.