This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... Se mer
Företaget har svarat
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... Se mer
Företaget har svarat
Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, Storbritannien
- 01159 418295
4,6
Utmärkt
227 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent quality sale goods
Excellent quality sale goods, efficient delivery to store, friendly, helpful and good humoured staff. Many thanks
29 april 2023
Svar från FatFace - NOTTINGHAM 3
Hi Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was straightforward.
It was straightforward.
Not given 5 stars as the woman couldn't find my order on the system but found it in the back.
8 maj 2023
Svar från FatFace - NOTTINGHAM 3
Hi Bridget
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Svar från FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fantastic choice of beautiful clothes
Fantastic choice of beautiful clothes. Some excellent sale bargains too.
Staff are so helpful and friendly.
Great service. What more could you want?
23 april 2023
Svar från FatFace - NOTTINGHAM 3
Hi Ann,
Thank you for this review!
It's so amazing to read such positive comments about the quality of our clothes and the service that you have received. We hope that you enjoy your new clothes and continue to have great experiences with us.
Have a lovely day!
JH
Just the best company to deal with and…
Just the best company to deal with and has the nicest clothes. The store is always clean and inviting but best of all the staff super nice.
24 april 2023
Svar från FatFace - NOTTINGHAM 3
Good afternoon, Jay
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Great service
Great service.
Would have liked less sale items and more summer clothes in store
21 april 2023
Svar från FatFace - NOTTINGHAM 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Online order delivered quickly to shop
20 april 2023
Svar från FatFace - NOTTINGHAM 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Svar från FatFace - NOTTINGHAM 3
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nottingham store - this is great to hear. Take care, BP
What a differetely love the dress
Absolutely love the dress, great fit true to size. Very prompt delivery by Royal Mail ! Also very helpful staff when shopping in Nottingham store.
16 april 2023
Svar från FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Thanks Lisa J!…
I visited this Fat Face a couple of months apart and both times got such wonderful lovely service from a member of staff named Lisa J. Both times I was a bit of a faff, needing help with specific things or wanting a specific item if clothing. Both times Lisa was so helpful and happy to be going the extra mile to assist me! I like Fat Face as a brand anyway but this particular store is extra friendly!
14 januari 2023
Omdöme utan inbjudan
Svar från FatFace - NOTTINGHAM 3
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I've shared your comments with the Nottingham store so they can pass on your kind words to Lisa. Have a lovely day! CD
Svar från FatFace - NOTTINGHAM 3
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The clothes fit really well the size…
The clothes fit really well the size you order , good quality brilliant delivery service
21 mars 2023
Svar från FatFace - NOTTINGHAM 3
Hi Jean, thanks for taking the time to leave a 5* review! I am so pleased to read that you are happy with your recent purchases, and we hope to welcome you back soon. All the best, LB
Staff are friendly and helpful
28 januari 2023
Omdöme utan inbjudan
Svar från FatFace - NOTTINGHAM 3
Hi there thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick no quibble exchange in store for…
Quick no quibble exchange in store for online purchase with only email proof of order/purchase
30 december 2022
Svar från FatFace - NOTTINGHAM 3
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In a scale of 1 to 10, I would give 9 (towards 9.5)
In a scale of 1 to 10, see below.
- Staff: "10"
- Shop design: "10"
- Clothes design: "8.5 towards 9"
- Clothes quality: "8.5 towards 9"
10 december 2022
Svar från FatFace - NOTTINGHAM 3
Good afternoon, Ektoras
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Wrong size ordered online
Wrong size ordered online, swapped in store no problem. Great customer service. Thanks
3 december 2022
Svar från FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
After having a lovely experience buying…
After having a lovely experience buying a dress in store in my usual size, I was really disappointed when I tried it on at home to find out it was smaller than usual on the bust. I rang the store to see if they had it in the next size - luckily they did and the lovely staff offered to save it for me until I could get back to the store in a few days time.
28 oktober 2022
Svar från FatFace - NOTTINGHAM 3
Thank you so much for your wonderful review. We really do try our best for our customers to make sure they have the best experience when shopping with us, so to read comments like this is amazing. Your feedback is deeply appreciated and your comments will be sent to our lovely team in store - RS
Everything is perfect Colour is Great…
Everything is perfect Colour is Great Fit is Perfect
11 november 2022
Svar från FatFace - NOTTINGHAM 3
Thank you for your review. We are thrilled to hear that you are happy with your order! - RS
Store really uncomfortably too warm…
Store really uncomfortably too warm upstairs. Staff member on till too busy chit chatting to serve so had to go downstairs to pay.
29 oktober 2022
Svar från FatFace - NOTTINGHAM 3
Hello there! I am sorry to hear that you had an uncomfortable visit to one of our stores. This information has been sent over to the store for further investigation. - RS
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.