The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... Se mer
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Plats
Byt platsSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Se mer
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I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... Se mer
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Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Storbritannien
- 01912 304259
4,8
Utmärkt
220 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick delivery nice quality items…
Very quick delivery nice quality items , however it is sad you don’t keep a wider range of men’s clothes in your shops, as I prefer to see items before I buy them.
8 april 2024
Svar från FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery and quality. We will be sure to pass your feedback regarding instore stock on for review.
Take care.- GM
Sale shop
Bought some sale stuff a T shirt for me, shark top and shorts for my grandson. All good quality. Used click and collect. Communication was good. Shop staff friendly and efficient.
31 mars 2024
Svar från FatFace - NEWCASTLE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar från FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love our items, and we look forward to welcoming you back soon!
Take care.- GM
Svar från FatFace - NEWCASTLE 2
Hello Gail
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have checked and I can confirm that your order is in store ready for collection. It arrived in store on the 26th March and will be kept for 14 days before a refund is automatically processed.
EP
Lovely quality and designs as always
Lovely quality and design as always from FatFace. My little boy is loving his new jacket.
21 mars 2024
Svar från FatFace - NEWCASTLE 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Mother’s Day Gift
With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of meeting couldn’t have been more helpful. The appropriate size 5, I needed wasn’t on the floor, so kindly Sarah stated she would check stock levels, along with the offer of ordering if needed. When making my payment I expressed that I would like a gift receipt, what with the item being for Mother’s Day. Sarah then gave quirky ideas to complement my gift of choice. 5star service!!!
6 mars 2024
Omdöme utan inbjudan
Svar från FatFace - NEWCASTLE 2
Hi there, thank you for leaving this lovely 5* review regarding our Newcastle store. This will be sent through to them and I'm sure they will enjoy reading of your wonderful experience! Warm Regards TS
Service supreme…
Items I ordered arrived at the chosen pick up point a day later. Really quick service staff were really efficient and friendly. Fantastic service from start to finish. Clothes well made & nice material and true to my size. Pleased with my purchases.
17 februari 2024
Svar från FatFace - NEWCASTLE 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Exceptional customer service.
19 februari 2024
Svar från FatFace - NEWCASTLE 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great experience during your visit to our Newcastle store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service
Bought some great bargains in the sale. Super quick delivery to my local store and easy returns there when a couple of things didn’t fit.
14 februari 2024
Svar från FatFace - NEWCASTLE 2
Hello Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality product and delivered in time…
Quality product and delivered in time for click and collect from store
5 februari 2024
Svar från FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback regarding quality, and delivery. We hope you love your order!
Take care.- GM
I love Fatface Newcastle Upon Tyne
I love my local Newcastle Upon Tyne. The staff are always chatty. If the item is not in stock they will order it for you .
Picking up an Internet order was a quick easy transaction.
I have been shopping with you since you opened in the 80's and still love your clothes and accessories.
5 februari 2024
Svar från FatFace - NEWCASTLE 2
Good Afternoon Ann,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Newcastle Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Svar från FatFace - NEWCASTLE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Enjoyable Shopping
I always find the staff to be polite, willing to answer questions and be helpful.
23 januari 2024
Svar från FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear you have had such lovely experiences at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Looks great, fits perfectly.
Local Fat Face did not have this shirt in to try for size, as I have long gangly arms. Staff in store super helpful tho, checked dimensions on ‘tall’ fit which I ordered online. It fits perfectly and looks great. Well chuffed!
24 januari 2024
Svar från FatFace - NEWCASTLE 2
Good afternoon, thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
All the best, CD
Love your clothes and accessories…
Love your clothes and accessories shoes, the styles are quirky and different from most shops. Staff are friendly and helpful at newcastle branch.
24 januari 2024
Svar från FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores, and love your purchases!
We look forward to welcoming you back soon.
Take care. -GM
Staff member at Newcastle store
1 december 2023
Svar från FatFace - NEWCASTLE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Have a great day! -GM
Good customer service
13 januari 2024
Svar från FatFace - NEWCASTLE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Best handbags
I love fat face handbags,it's the only ones I buy now,good quality/size and value
29 december 2023
Svar från FatFace - NEWCASTLE 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service lovely store
Great service lovely store although doesn’t sell kids clothes but states on website it does. Found jumper which was sold out online in store.
27 december 2023
Svar från FatFace - NEWCASTLE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived quickly to the store and fast…
Arrived quickly to the store and fast to receive once in store
9 december 2023
Svar från FatFace - NEWCASTLE 2
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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