The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... Se mer
Företaget har svarat
My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
Företaget har svarat
Excellent service as always . Very helpful and friendly I collect items from the Fremlin walk store Maidstone, the lovely shop assistant suggested trying on my items before heading home . It saves... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, Storbritannien
- 01622 663386
4,9
Utmärkt
138 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I popped into store today to grab a…
I popped into store today to grab a sale jumper I regretted not buying the week previous, to find the sale had gone. I was asked if I needed help and I expressed I was too late with the sale and that maybe next year I’d have more luck, my own fault for not getting it when I saw it. A lady called Megan went out of her way to find the jumper from what I had described and I ended up leaving with two. The one I wanted and the same in grey. Megan was really helpful and happy to help. One of the nicest and friendliest stores in town.
9 februari 2024
Omdöme utan inbjudan
Svar från FatFace - MAIDSTONE
Good Afternoon Joshua,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Maidstone Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Always good value.
Helpful assistants, good value products in all age ranges which wash well & are of excellent quality.
4 januari 2024
Svar från FatFace - MAIDSTONE
Hello Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Have been a customer of Fat face for a…
Have been a customer of Fat face for a long time very happy with the style and the comfort of the clothes.
3 januari 2024
Svar från FatFace - MAIDSTONE
Good Afternoon Christopher,
Thank you for taking the time to leave us a review!
I am happy to hear you have been a long time customer of ours and continue to be happy with the quality and style of our clothing!
We really appreciate your feedback and really cannot wait to welcome you back!
Kind Regards, JW
Excellent customer service
Excellent customer service from beginning to end. Ordered online,returned to shop and exchanged.
3 januari 2024
Svar från FatFace - MAIDSTONE
Hi Liz
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful clothes, great price and environmentally friendly
I love my local branch but there's a great website too, easy to use. Beautiful clothes, many environmentally friendly fabrics all at a good price.
The staff are all very friendly and give great advice too.
31 december 2023
Svar från FatFace - MAIDSTONE
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat Face is my favourite store
Fat Face is my favourite store, not only because of the gorgeous clothes, which are always great quality, but also because of the staff. Always so lovely and helpful.
13 december 2023
Svar från FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and knowledgeable
4 november 2023
Svar från FatFace - MAIDSTONE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy ordering
Easy ordering, delivery to local store and notification when it's ready to collect, great service
1 november 2023
Svar från FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Svar från FatFace - MAIDSTONE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wellies are better than expected with…
Wellies are better than expected with sheepskin lining for the sole of your foot. Real surprise.
9 oktober 2023
Svar från FatFace - MAIDSTONE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Svar från FatFace - MAIDSTONE
Thank you for your 5* review regarding your recent visit to our Maidstone store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Order and pick up in store
I arranged to pick up in store to save postage. It came really quickly and when I picked it up I was able to swap the shorts to the colour I preferred that hadn’t been available online. Brilliant customer service.
2 september 2023
Svar från FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from all the staff very…
Great service from all the staff very friendly and always welcoming in the Maidstone Fremlin Walk store. Only shop for clothes there or on line if they have not got the item in stock. Love the fit and colours of the clothes FatFace has to offer.
28 augusti 2023
Svar från FatFace - MAIDSTONE
Hello Jonathan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had a problem with an online order…
I had a problem with an online order where the manufacturers sizing was wrong. I went into Maidstone store to return and they dealt with me with no fuss. I ordered a replacement online and had it delivered to Maidstone and received it with no problems.
25 augusti 2023
Svar från FatFace - MAIDSTONE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love the staff at Fat Face Maidstone.
Love the staff at Fat Face Maidstone.
Particularly Elenor she is patient, friendly and approachable! Such an asset to the store ⭐
1 september 2023
Omdöme utan inbjudan
Svar från FatFace - MAIDSTONE
Good afternoon, Eliza
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
Svar från FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I have always felt that FatFace was a…
I have always felt that FatFace was a really nice company to deal with. Orders are processed promptly and clearly.
I usually go to my local FatFace in Maidstone, and the staff there are always friendly, welcoming and very helpful.
8 augusti 2023
Svar från FatFace - MAIDSTONE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Lots of information and I collected…
Lots of information and I collected from store quickly no fuss no bother
15 augusti 2023
Svar från FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Really like Fat Face clothes especially…
Really like Fat Face clothes especially when there’s a sale on. A couple of weeks ago I saw a lovely red dress in Fat Face and was so happy when the price dropped , I immediately bought it ….it fits perfectly ❤️
The staff are always very helpful & happy too.
10 augusti 2023
Svar från FatFace - MAIDSTONE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.