I saw a beautiful Summer dress which I liked the look of but thought that it would no longer suit me, now being of a certain age! I tried it on and showed it to assistant May who encouraged me... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... Se mer
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I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... Se mer
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Everything about this shop. The clothes ,the price the ease of buying on line and particularly the staff in uyour Lincoln shop where I collected my parcel.
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, Storbritannien
- 01522 589230
4,8
Utmärkt
156 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick delivery and good communication
17 augusti 2023
Svar från FatFace - LINCOLN
Thank you for your review. We are pleased to hear of your positive shopping experience with us! - RS
Svar från FatFace - LINCOLN
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them- RS
I would never have bought without seeing in store.
Having already seen some trainers in store when browsing for dresses i decided to wait awhile and see whether they went in sale.
After spotting a deal in the sales I bought them online. The site was simple to use, the sale went through easily and my trainers turned up on a couple of days later. They fitted perfectly and looked great.
All in all a great experience.
8 augusti 2023
Svar från FatFace - LINCOLN
Thank you so much for your amazing review! We deeply appreciate your comments and we are so happy to hear of your positive experience whilst shopping with us! We look forward to seeing you again soon! - RS
Arrived at the early part of the dates…
Arrived at the early part of the dates given which was really helpful. Good communication.
31 juli 2023
Svar från FatFace - LINCOLN
Good Morning Jessica, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care - JW
Very happy with the quality and service…
Very happy with the quality and service both online and in store. I purchased something online and used my promo code at the store in Lincoln.
The service was swift and hassle free.
Fat Face clothing is absolute quality!
Thanks
10 juli 2023
Svar från FatFace - LINCOLN
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received in our Lincoln store. We hope you enjoy your new purchase. Have a great day! LB
Very friendly staff and helpful
Very friendly staff and helpful. First time I have purchased from there but I will certainly go sgsin
26 juni 2023
Svar från FatFace - LINCOLN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great items and quick delivery
7 maj 2023
Svar från FatFace - LINCOLN
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love that I found Fatface!
Loving my new Fatface clothes which I got in the sale. I love that they are sustainably sourced and the designs are fun.
6 maj 2023
Svar från FatFace - LINCOLN
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Quality product
My purchase only took a few days to be delivered to the FatFace store. At the assistants suggestion I tried the shirt on in store before leaving and it was a perfect fit.
5 maj 2023
Svar från FatFace - LINCOLN
Hello
Thank you for your review.
I am so please to hear that you love your item and it arrived quickly.
Have a great Evening!
EP
The clothes are good quality and are…
The clothes are good quality and are ethically produced. Staff are friendly and helpful.
2 maj 2023
Svar från FatFace - LINCOLN
Hi Julia
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
16 april 2023
Svar från FatFace - LINCOLN
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lincoln store - this is great to hear. Take care, BP
Very helpful and friendly staff,
16 april 2023
Svar från FatFace - LINCOLN
Thankyou for your review, we are so pleased to hear you had such a great experience when visiting our Lincoln branch! All the best, BP
Website was easy to use
Website was easy to use. Regular contact regarding order. Staff in store really helpful and polite
14 april 2023
Svar från FatFace - LINCOLN
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
As Always Good Quality
Love FF clothes always excellent quality & never take long to arrive
13 april 2023
Svar från FatFace - LINCOLN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Attitude of manager
I ordered a cardigan and I couldn’t find my customer order number on my phone. I verified who I was, what I had ordered etc however because I hadn’t evidence on my phone there was doubt as to whether I would be allowed to take it. The manager was so hostile in the end I suggested that I leave the cardigan and it would’ve been returned and I would be reimbursed. I felt what could have been an easy to order on line item to be picked up in store was now becoming a nightmare. Although I hadn’t got proof of my order on my phone, I could identify who I was and my address. Even if the staff were not able to pass over the cardigan a smile costs nothing along with manners. This sales manager’s attitude was in sharp contrast to a neighbouring store.
2 april 2023
Svar från FatFace - LINCOLN
Good Morning Jules
Thank you for your review.
I am so sorry to hear of your recent experience in our Lincoln store. We train all of our staff to provide the best customer service they can to customers, this is extremely sad to hear this is not the service you received whilst in store.
Please be assured that I have passed your comments onto the Store and Area Manager to make them aware and to take the appropriate action to ensure that this does not happen again.
I hope you have a lovely weekend.
EP
Convenient way to shop.
Choosing product from home and knowing it will be in stock when you're out shopping is helpful.
No postage to pay.
Being able to try the item on in store before you take it away also saves hassle of posting back if unsuitable.
Pleasant and helpful staff.
2 april 2023
Svar från FatFace - LINCOLN
Hello Alison, thank you for your feedback regarding your recent purchase. I am pleased to read that your click and collect experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Rude and incompetent staff
Rude and incompetent staff. Actually served people behind me first!
7 april 2023
Svar från FatFace - LINCOLN
Hello Sarah,
Thank you for sharing your feedback regarding your instore experience. I am so disappointed to hear that you have had a negative experience with us. I have contacted you directly so that we can fully investigate this incident.
All the best - KS
Quick delivery to chosen store
Quick delivery to chosen store, was asked if I'd like to try on too before leaving. Friendly customer service.
25 mars 2023
Svar från FatFace - LINCOLN
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great quality products
Fat face was easy to order from. Free to click and collect which was great. Highly recommended!
18 mars 2023
Svar från FatFace - LINCOLN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Love all your
Love all your. Product's very well made.had some of your things for years still look good
1 november 2022
Svar från FatFace - LINCOLN
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
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