The assistants were so helpful and gave me really good advice. I was so disappointed to learn that the shop is closing permanently on 20 June - a real loss to the town.
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Det här tycker kunderna
Ordered 2 items to be delivered to store on Wednesday 11th December, email received to say that delivery was running late. Contacted by customer services on Thursday 12th December after sending a mes... Se mer
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Very polite and friendly staff who are willing to go the extra mile to be helpful. Good selection of stock which is very well displayed. I am always happy with the quality of the items I've purchased.... Se mer
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Have been using this store for many years and it continues to deliver. The staff are friendly and very helpful. Nothing is too much trouble and will always check their stock room if you are unable to... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
118 Bancroft, SG5 1LS, Hitchin, Hertfordshire, Storbritannien
- 01462 423162
4,6
Utmärkt
103 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super sweatshirt
Super sweatshirt, great quality and in the sale too 😊 staff in the store were happy and helpful
23 april 2023
Svar från FatFace - HITCHIN
Hi Liz,
Thank you for leaving us this review!
I'm so pleased that you love your new sweatshirt and that you had a great in store experience. We hope you keep having these great experiences with us.
Have an amazing day!
JH
Very prompt and all the returns were…
Very prompt and all the returns were efficiently dealt with in store
18 april 2023
Svar från FatFace - HITCHIN
Hi Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff at out local store are so friendly and helpful
14 april 2023
Svar från FatFace - HITCHIN
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Easy ordering & click & collect
Easy ordering & click & collect. Arrived promptly & great customer service in store. Very nice jumper. Just hope hubby likes it! Thank you
26 mars 2023
Svar från FatFace - HITCHIN
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the click and collect process to be easy and that you encountered great customer service in store. I hope you continue to enjoy our products and have a great shopping experience with us.
Take care, MM
Once I’d ordered my boots they were…
Once I’d ordered my boots they were delivered very quickly . Unfortunately they were too small and I had to return them .
18 november 2022
Svar från FatFace - HITCHIN
Hi Denise,
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and we and hope you look forward to shopping with us in the future.
take care - KS
Friendly staff in Hitchin store.
1 november 2022
Svar från FatFace - HITCHIN
Thank you so much for your 5* review. We really appreciate your feedback and your comments will be fed back to our incredible team in store :) - RS
Great quality polo shirts
10 september 2022
Svar från FatFace - HITCHIN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Good service & good quality.
20 juni 2022
Svar från FatFace - HITCHIN
Good afternoon,
Thank you for your feedback regarding your recent online order. It is so lovely to hear that you were happy with the quality and service that you received :)
Have a lovely afternoon DW
Love fat face menswear the only thing…
Love fat face menswear the only thing is that you don’t have much menswear in the shops
20 maj 2022
Svar från FatFace - HITCHIN
Hello Kevin,
Thank you for your 5* review.
I am so glad to hear that you are happy with the menswear. I do apologise that we did not live up to high standards we set. I have now passed your feedback onto our team and hopefully this gets sorted as soon as possible.
Have a great day!
Take care, LA
Small but sweet🚀
Hitchin fatface is a great shop. I buy stuff in there regularly. From socks and boxers to tshirts, belts and coffee mugs.
Friendly and helpful staff too!
Only downside is that it is a small shop and so doesn't carry all the range and you sometimes have to go home and buy online, which I don't like.
Still a great shop with good quality gear! 5 stars plus👍🏻👍🏻👍🏻
4 maj 2022
Svar från FatFace - HITCHIN
Good Afternoon Robin
Thank you for taking the time to leave us a review regarding your recent experience in our Hitchin store.
Please be assured that this will be passed onto the crew members involved.
Have a great week!
EP
Great product and service
14 mars 2022
Svar från FatFace - HITCHIN
Hi Kath
Thank you for your 5 star review. Wonderful to hear that you are happy with your new jacket. No doubt, it's had a few outings already. Have a lovely day. MJ
Nice quality jumpers for men and women
14 mars 2022
Svar från FatFace - HITCHIN
Hi there
Thank you for reviewing us so highly. It's great to get some more positive comments on the quality of our knitwear. Thank you for purchasing from us and have a lovely evening. MJ
Svar från FatFace - HITCHIN
Hi Marion, Thank you for the 5*review. Take care, LM
Great shopping with FatFace
Great customer service in shop When the size of item required wasn't in stock staff quickly found online details, copied them down for me so I could order at home.
Home order was promptly confirmed and despatched with relevant tracking information emailed. It was delivered swiftly and I was really pleased with it.
.
27 februari 2022
Svar från FatFace - HITCHIN
Hi Greg, thank you for leaving us your 5 star review. We hope that you continue to enjoy your shopping experience with us. Take care, - ES
Very poor I was refunded from a gift…
Very poor I was refunded from a gift card online with a voucher that could not be used I in store and the woman in Hitchin treated me like a dullard.
2 februari 2022
Svar från FatFace - HITCHIN
Hi Stephine,
Thank you for your review. I am disappointed to hear to that the store were unable to use your e-voucher, this is not the case. I will forward your comments on to the store directly. Please call us on 0330 124 0000 and we can convert your e-voucher to a gift card for you. Many thanks-AB.
Fat Face in Hitchin
Fat Face Hitchin is lovely friendly shop. Always a pleasure to shop there.
28 januari 2022
Svar från FatFace - HITCHIN
Hi Jacqui,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchases!
Have a great day!
Thanks again, JH
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