Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out o... Se mer
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What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... Se mer
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I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
2 Market Place, CB7 4NP, Ely, Cambridgeshire, Storbritannien
- 01353 669125
4,5
Utmärkt
149 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely friendly staff as I was visiting…
Lovely friendly staff as I was visiting from Scotland.
9 augusti 2024
Svar från FatFace - ELY
Hi Caroline,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Very helpful staff and we'll presented…
Very helpful staff and we'll presented store 10 out of 10
1 juli 2024
Svar från FatFace - ELY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order on website and efficient…
Easy to order on website and efficient pick up at Ely shop
21 juni 2024
Svar från FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
From ordering to delivery to store and…
From ordering to delivery to store and collection - fast service. Trousers ordered were great. Good fit. True to size. Well priced
18 juni 2024
Svar från FatFace - ELY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Great service
Easy, local store only took a few days to get to the store and collection is free.
12 juni 2024
Svar från FatFace - ELY
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Easy to order on line
Easy to order on line. Package arrived at local shop in only a few days. Staff at shop friendly and helpful.
29 maj 2024
Svar från FatFace - ELY
Hello Elaine,
Thank you for your review.
I am glad to hear about your positive experience in our Ely store. Enjoy your new items!
Have a wonderful day!
Take care, ED
Great quality & Fabulous style
I love the fact that whatever FatFace I visit, the staff are always super friendly and incredibly helpful.
I find that the clothes are of a high quality, fit well, and as a rule, all match each other. This makes putting an outfit together very easy … the only issue is narrowing down my selections to fit my budget!!
29 maj 2024
Svar från FatFace - ELY
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and have enjoyed using our service! We look forward to welcoming you back soon.
Take care.- GM
Svar från FatFace - ELY
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience with us, and we hope you love your order!
Take care. -GM
Click & collect
Easy ordering click & collect from store. Staff very helpful & pleasant.
Returned one item, straightforward & refund in bank account within a day.
15 maj 2024
Svar från FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great quality clothes at sensible…
Great quality clothes at sensible prices. Picked up in Ely store (very quick delivery!) and the staff were so friendly.
3 april 2024
Svar från FatFace - ELY
Hi Cath, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Delivery prompt
Delivery prompt, item as described and fits perfectly. Very good quality, very pleased with the service.
22 mars 2024
Svar från FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Svar från FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love Fatface !!:…
Love fatfacehad 2 hoodies 2 pair of boots & a handbag love them all.Great delievery & Returns policy if needed.
17 januari 2024
Svar från FatFace - ELY
Hi there,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love all of your new items.
I am glad you received your order promptly too!
Take care. -GM
Great Store - Great Staff
I really like this store. Ely is so friendly and helpful each time I have been in, whether I am buying or just browsing.
10 januari 2024
Svar från FatFace - ELY
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such lovely experiences at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Svar från FatFace - ELY
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality.
Have a great weekend! -GM
Always great customer service
Always great customer service! Polite and knowledgeable staff.
13 januari 2024
Svar från FatFace - ELY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service in every way.
9 januari 2024
Omdöme utan inbjudan
Svar från FatFace - ELY
Hello Kay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Comfortable and good quality clothing
The quality and fit of the clothes are great.
Wide selection.
Particularly love the jumpers, dresses and socks.
28 december 2023
Svar från FatFace - ELY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering, easy refunds, good products
As my title says, these are the three aspects of shopping that I consider to be the most important things. Friendly staff are a bonus!
11 december 2023
Svar från FatFace - ELY
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great time shopping with us. I hope you continue to encounter such a great shopping experience with us.
All the best, MM
What I bought I love
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable.
I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I have never been told anywhere before, so I wasn't going to give up getting my 10% off, I ordered online as soon as I got home and luckily the online offer was 20% off!!
But had I seen anything I liked as much at White Stuff, Fatface would have lost over £100
12 december 2023
Svar från FatFace - ELY
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying the fit and quality of the new dress and skirt that you ordered. I hope you continue to love our products as much as we do.
All the best, MM
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