Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered online, the items were delivered to store, I tried on one item in the store and returned as I didn't like it and took the other item home. I received regular updates of the delivery and whe... Se mer
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Unfortunately, both my husband’s size large Brooke zip through hoodie and my size medium Jen textured hoodie were huge. We normally buy these sizes from Fat Face, but sadly neither hoodies fitted on t... Se mer
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Very easy to ordered on line then pickup from local store. Staff always friendly and helpful. Changing room private and spacious.
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
69 George Street, EH2 2JG, Edinburgh, Lothian, Storbritannien
- 01312 251568
4,7
Utmärkt
181 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy to order from the website to…
Very easy to order from the website to their store in Edinburgh including the collection as well.
Very happy with the jeans purchased very good quality
17 november 2023
Svar från FatFace - EDINBURGH
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very cosy socks.
9 november 2023
Svar från FatFace - EDINBURGH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas pyjamas
Thank you Mhairi for all your help and advice
Very much appreciated
9 november 2023
Omdöme utan inbjudan
Svar från FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
Very helpful staff - I took back a shirt to exchange for a larger size and although there wasn't one in the store - the assistant ordered me one to be sent to my home.
24 oktober 2023
Svar från FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are very helpful and always…
Staff are very helpful and always friendly. Shop well stocked and changing rooms clean.
16 oktober 2023
Svar från FatFace - EDINBURGH
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I bought a pair of sandals last April…
I bought a pair of sandals last April for the summer , I wore them 3 months and both soles cracked. As I've relocated to US I was only able to return them end of October but I had the receipt. I was told because I had worn them everyday that's why this had happened & I was over the 6 month policy . I was extremely disappointed with the service & seems extremely unfair to treat regular customers in this way . As I left both the manager & the colleague laughed , I went back to ask why & the manager said she was just checking her colleague was ok. I found them extremely unprofessional & will never shop there again & will be telling all my friends& family !
14 oktober 2023
Omdöme utan inbjudan
Svar från FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review. I am so sorry that you had a less than pleasant experience in store. In this case, can you please send us an email to customerservices@fatface.com with your receipt and images of the item in question and we would be more than happy to look into this further for you.
All the best, MM
Anna in the George Street store :o)
Great service from Anna in the Edinburgh George Street store. She was so helpful with a click & collect order, and then on hand to give her opinion when I tried some trousers on. Thanks, Anna!
27 september 2023
Svar från FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Svar från FatFace - EDINBURGH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service
Very efficient service. Posted quickly and helpful staff when needed to return some items.
22 september 2023
Svar från FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Great staff, excellent service
I had to return a bag, nothing wrong with it, in fact I liked it but it was a backpack and not a comfortable fit.
The guy that I spoke to could not have been more helpful and engaging and provided an excellent service. Thank you *****
21 september 2023
Omdöme utan inbjudan
Svar från FatFace - EDINBURGH
Hi Michaela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returning a sale item yesterday the…
Returning a sale item yesterday the edinburgh shop manager refused to provide a voucher, saying it was exchange or nothing. Item was in original packaging and no issues with it. I explained I'd travelled in just to return the item and understood I wouldn't get a refund because it was a sale item, but I didn't want to be forced in to making an exchange there and then. She said it was totally at her discretion at that particular time to NOT give a voucher (smiling while she said it). I live chatted online with FF while in the shop and explained the situation, and they offered me a full refund if I posted the item back. Which i have now done. Poor attitude by the manager and extremely poor customer service. Not only have you lost a lot of good will, you've now also lost FF the money. Totally unnecessary.
17 september 2023
Omdöme utan inbjudan
Svar från FatFace - EDINBURGH
Hello Debbie, thank you for taking the time to leave a review.
I'm really sorry to hear that you have had an unsatisfactory experience in one of our stores. If an item has passed the 15-day return period, any in-store returns would be at the manager's discretion.
I can see that you spoke to one of my colleagues on Live Chat and he has offered a refund upon return of the item as a gesture of goodwill, as the return of an item past the 15-day sale period is not something we'd usually offer.
However I'll be sure to pass your feedback on to the store and area manager to take into future consideration.
Again I apologise for any inconvenience caused, and if there's anything else we can help with, please do get in touch.
All the best, LB
I’ll be back!
Pleasant helpful understanding staff. Didn’t make me feel bad when initially I thought I might need to return item. After trying the waistcoat on I really liked the colour, style and fit so decided to keep
28 augusti 2023
Svar från FatFace - EDINBURGH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your recent visit to our Edinburgh store and that you found the crew to be helpful. We will be sure to pass your comments on to the crew there.
All the best, MM
I made a mistake with my order
I made a mistake with my order, but it got sorted very easily the team in Edinburgh. George Street branch were super helpful .
I have bought a few items and they last very well.
29 augusti 2023
Svar från FatFace - EDINBURGH
Good morning,
Thank you for leaving your review.
I am so happy to read that the team in our Edinburgh store were able to assist you and that they found them to be super helpful. We will be sure to pass this on to the team.
All the best, MM
very easy and staff friendly
12 augusti 2023
Svar från FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
Svar från FatFace - EDINBURGH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love everything about Fatface products
Love everything about Fatface products. Value for money. Excellent customer service
7 augusti 2023
Svar från FatFace - EDINBURGH
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great design and quality!
Order arrived very quickly and I am delighted with it. Designs are interesting and garments well made.
6 augusti 2023
Svar från FatFace - EDINBURGH
Thank you so much for your 5*! We deeply appreciate your feedback and we are thrilled to hear that you are pleased with your order! -RS
Online order, free delivery for pick up at shop.
Have ordered from Fatface a few times now. Fast delivery to shop for pickup and delivery is free. Will continue to order online to get size I want if not available in shop. Would recommend.
5 augusti 2023
Svar från FatFace - EDINBURGH
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
Take care, SK
Big shout out to…
Big shout out to the staff and manager of Edinburgh store. They bent over backwards to help me with a skirt recently. Thank you
5 augusti 2023
Svar från FatFace - EDINBURGH
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
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