Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... Se mer
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I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... Se mer
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I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, Storbritannien
- 01316 691035
4,5
Utmärkt
171 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great and helpfull staff
4 december 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Click and collect
I ordered an item to be collected in store, it was available quickly and the process of collecting it was as smooth as possible. The sales staff were very friendly and accommodating.
19 november 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love going to this shop
Love going to this shop! Staff are very friendly, happy and helpful. Ordered online but had to return - absolutely no problems. They were also happy to order again in store for me. Online order came within a few days and I was kept up to date with its progress.
18 oktober 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fatface great quality somethings…
Love Fatface great quality somethings are a little expensive but do love the styles
13 oktober 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Still not received my order and you're…
Still not received my order and you're asking for a review?
16 oktober 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Amazing just popped into local branch
Amazing just popped into local branch
Usual quality
4 oktober 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface rocks
The staff were super helpful and very pleasant to deal with. My order was ready for me to collect as per the email. Bought a few extra pieces whilst I was in the store. I have been shopping at Fatface for the last 16 years and love their clothes.
16 augusti 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
The shop at Fort Kinnaird never had what I wanted so the lady checked online and ordered it for me, very helpful staff and nothing is an issue for them. My goods arrived very quickly and I was updated on the progress of my order.
22 juli 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Patricia at FatFace Edinburgh Fort…
Patricia at FatFace Edinburgh Fort Kinnaird is just the friendliest most helpful customer assistant! She was just lovely.
26 juli 2025
Omdöme utan inbjudan
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I recently purchased dress from Fat…
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect – I ordered a size 14 and it's true to size, flattering my figure without being too tight. It's also incredibly comfortable to wear all day, and I received so many compliments! The quality of the stitching is excellent, and it feels very durable. I highly recommend this dress, it's a great value for the price."
30 juni 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shop laid out well and easy to look…
Shop laid out well and easy to look through items. Staff are extremely pleasant and helpful 😊
19 juni 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality products
Bought 2 dresses online. One fitted perfect other was a bit neat across the bust. Went into store to try bigger size Staff were very friendly & helpful. Ended up with another dress the same size but fitted much better & looks great
First time I have bought from fatface but
impressed with the quality and attention to detail. I will be back.
29 maj 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy
Easy to order and easy to pick up. The quality is better than expected. Very friendly team.
I am hooked!
Thank you
10 maj 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very helpful checking stock.
13 maj 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online ordering.
Easy online ordering.
Free delivery to my nearest FatFace store.
Good price
Nice and simple experience
8 maj 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Well presented and friendly staff
When I arrived I was greeted with a smile from both staff ( Josh and Gen or Gem) . They were chatty, friendly helpful. The store looked amazing , well presented and very tidy. It was a joy to shop there.
16 april 2025
Omdöme utan inbjudan
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
High quality clothing …
High quality clothing with a fit that works for me. Friendly helpful staff, I only order online to get the short length that I need. Great free instore delivery and plenty updates on collection.
24 februari 2025
Svar från FatFace - EDINBURGH FORT KINNAIRD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
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