I ordered online to pick up in store but my parcel took 7 days to reach the store & I didn’t get my email to say it was ready to collect until after I had collected it! Staff in store were great- wis... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love Fatface, their clothes are well made and really last well. The staff in store are friendly and helpful and have a thorogh knowledge of their stock. It's always a pleasure to visit Fatface in... Se mer
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Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local sto... Se mer
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The reason & only reason I gave only 4 starts as oppose to 5 stars is that at my branch (not sure whether this applies to other brances) still nolonger do 'Click & Collect' - so, although I literally... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
14 South Street, DT1 1BS, Dorchester, Dorset, Storbritannien
- 01305 757459
4,7
Utmärkt
128 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
efficient service
12 september 2023
Svar från FatFace - DORCHESTER 2
Hello Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service as usual
Love FatFace clothes although this year some sizes coming up small and looks like winter jumpers on the large side.
However I love shopping in the my local store (Dorchester), the staff are so helpful without being pushy. Even my husband commented on it after a recent visit. Could certainly show some other stores how to do it. Well Done!
25 augusti 2023
Svar från FatFace - DORCHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Great purchase
Lovely quality, great sale price, quick delivery and friendly staff at collection
25 augusti 2023
Svar från FatFace - DORCHESTER 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Friendly helpful staff well laid out…
Friendly helpful staff well laid out store good quality of colours
19 augusti 2023
Svar från FatFace - DORCHESTER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
All items were ordered in the same size…
All items were ordered in the same size (XL)
Unfortunately one item was too small??? and had to be returned surely XL should be XL
17 augusti 2023
Svar från FatFace - DORCHESTER 2
Hi there Steven, thank you for taking the time to leave a review. We're sorry to hear that you experienced a sizing discrepancy - this is quite unusual and is always investigated to avoid it happening in the future. I'm glad to see from your 4 star rating that you were otherwise a fan of your items! Take care, CD
Staff are NICE AND HAPPY
Really love the lay out inside the shop and the staff are very helpful and friendly.
Nice to see a male member of staff in the store as it's usually dominated by women.
Having a gender balance changes the whole dynamic of staff unity and attitude promoting positive vibes and happiness which flows into customer contact 😊
7 augusti 2023
Svar från FatFace - DORCHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great shopping experience
Shop well laid out. Great selection of clothes. Clearly labelled with price, composition and provenance. We try to shop as ethically as possible. Helpful, friendly staff. Delighted with purchases, good value for money.
10 augusti 2023
Svar från FatFace - DORCHESTER 2
Hi David,
Thank you for your 5* review. We're pleased to hear you are happy with your new purchase and your visit to our Dorchester store. I will pass your feedback onto the store and their area manager. Have a great day! Many thanks AB.
Shorts for the holidays
I collected the shorts from the shop. This meant I could try them on before making a final decision. The shorts fit well. I would recommend them.
18 juli 2023
Svar från FatFace - DORCHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Svar från FatFace - DORCHESTER 2
Hi Debby
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - DORCHESTER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this store
Always friendly staff, willing to help.
Well laid out store. Always clean and tidy.
20 maj 2023
Svar från FatFace - DORCHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Good quality clothes
Good quality clothes, helpful and friendly staff. Very easy to order on line and have delivered to nearest store. I like the fact that even if you order on line you can return items to the store.
6 maj 2023
Svar från FatFace - DORCHESTER 2
Hi Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Loved my puppy chases
4 maj 2023
Svar från FatFace - DORCHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Stephen in the Dorchester branch is amazing!
I made a return in the Dorchester store and the store member Stephen was extremely helpful. As he saw the reason for the return was ‘too small’ he offered to go and find the correct size. He was so helpful!!!
5 maj 2023
Omdöme utan inbjudan
Svar från FatFace - DORCHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
My order came quickly and everything as…
My order came quickly and everything as it should be
16 april 2023
Svar från FatFace - DORCHESTER 2
Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and we hope that you love your new items. Take care – LB
Svar från FatFace - DORCHESTER 2
I am sorry to hear this. Your feedback will be forwarded to the correct department for future consideration - RS
Every time I go into Dorchester fatface…
Every time I go into Dorchester fatface it’s always a lovely experience. All the staff are very friendly, especially Anthony who always goes about and beyond.
3 april 2023
Omdöme utan inbjudan
Svar från FatFace - DORCHESTER 2
Hello Maddie, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Great service
Great service, the man in the store looked for the item we wanted, which had been in the sale. It was not in store but we got it online
19 mars 2023
Svar från FatFace - DORCHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
My size was not available in the shop…
My size was not available in the shop and the assistant suggested I order on line. I did this and received it to collect at the shop within days with no delivery charge. Great service and great jacket!
18 mars 2023
Svar från FatFace - DORCHESTER 2
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Svar från FatFace - DORCHESTER 2
Hello,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
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