After several emails and telephone conversations about a credit note I was finding hard to use, I went into fat face in cowes Isle of Wight. The lady shop assistant in the store was outstanding, she... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great looking clothing that lasts and lasts with no signs of wear. Was on a week stay on IOW first half of April this year and dropped the Cowes FatFace store to be greeted by a couple of very friendl... Se mer
Företaget har svarat
I ordered a coat online and was lovely but too big ,I ordered a smaller size & took my return to Next store,whole experience was very good & simple. Fatface has always been a big part of my wardrobe!... Se mer
Företaget har svarat
Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
126 High Street, PO31 7AY, Cowes, Hampshire, Storbritannien
- 01983 281516
4,6
Utmärkt
74 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super friendly staff
I love the staff at FatFace Cowes. They are super friendly, always happy to help.
26 april 2026
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My favourite 😍
I ordered a coat online and was lovely but too big ,I ordered a smaller size & took my return to Next store,whole experience was very good & simple. Fatface has always been a big part of my wardrobe! 😀
8 februari 2026
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and friendly staff at collection shop
Easy to order. Great to be able to collect from my local FatFace in Cowes, IOW. The staff there are really helpful and friendly.
31 januari 2026
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to collect from store very helpful…
Easy to collect from store very helpful staff
31 december 2025
Svar från FatFace - COWES
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Product choice.
Ability to collect from local store, quick delivery and all choices available when ordering.
16 december 2025
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always an excellent service whether in…
Always an excellent service whether in the shop or online, i shop both. The Cowes team are really friendly and so helpful.
7 december 2025
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy transaction and collection from…
Easy transaction and collection from Cowes shop, thanks
19 september 2025
Svar från FatFace - COWES
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
A replacement dress was ordered to the…
A replacement dress was ordered to the one that was lost by Evri (not delivered to my address). It was arranged that I could pick up from local Fat Face Shop, who were very polite and helpful.
17 september 2025
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Money well spent
Very impressed with the quality of clothing and the order/collection process.
1 september 2025
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast efficient delivery and easy quick…
Fast efficient delivery and easy quick returns
22 augusti 2025
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered a cardigan to be picked up from the store.
Ordered a cardigan to be picked up from the Cowes store though unfortunately my journey there was delayed by more than a week. However and in spite of this the staff kindly kept it until I could eventually travel to Cowes. Very kind of them and I’m extremely pleased with my purchase. Thank you.
23 juni 2025
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on line items collected and…
Ordered on line items collected and some returned in store. Great and very easy returns process staff extremely polite and helpful.
22 maj 2025
Svar från FatFace - COWES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Great looking clothing that lasts and…
Great looking clothing that lasts and lasts with no signs of wear. Was on a week stay on IOW first half of April this year and dropped the Cowes FatFace store to be greeted by a couple of very friendly informative ladies and made several purchases but also made me aware of the Web site which I since purchase an item that had sold out. Thank you ladies.
8 maj 2025
Svar från FatFace - COWES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Placed an order & it never arrived just…
Placed an order & it never arrived just had an email saying thank you for your return.
24 april 2025
Svar från FatFace - COWES
Hello Hayley, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
I am still waiting for you to confirm…
I am still waiting for you to confirm that my order -placed on 04 Apr - is ready for collection, which, according to my online account, is at the store in Cowes ?
11 april 2025
Svar från FatFace - COWES
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
My order should have been in ot collect…
My order should have been in ot collect 4 days ago but it hasn't even been despatched yet! Only communication was to say it's delayed, nothing since.
4 mars 2025
Svar från FatFace - COWES
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Svar från FatFace - COWES
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
After several emails and telephone…
After several emails and telephone conversations about a credit note I was finding hard to use, I went into fat face in cowes Isle of Wight. The lady shop assistant in the store was outstanding, she tried very hard to sort out my problem, but like me, got no resolve to the problem from the customer service phone line. She suggested I phone customer services again once I got home. I did ring them, and this time my credit note was replaced with a gift card. So after a long frustrating time, my problem was finally resolved.
I find the fat face store in cowes, Isle of Wight are always friendly and helpful, but this time they were amazing, thank you.
11 november 2024
Svar från FatFace - COWES
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
nice staff at Cowes, could do with a bigger shop
nice staff at Cowes, order arrived on time
1 augusti 2024
Svar från FatFace - COWES
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We will be sure to pass your feedback on.
We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.