Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... Se mer
Företaget har svarat
Plats
Byt platsUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... Se mer
Företaget har svarat
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... Se mer
Företaget har svarat
I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, Storbritannien
- 02920 667139
4,7
Utmärkt
148 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient item return
I visited store to return an item purchased online. The process was quick and straightforward. The staff member who served me was friendly and processed the transaction efficiently.
18 februari 2024
Svar från FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear of the positive and efficient experience you had received in one of our stores. We look forward to seeing you again soon! Warm Regards TS
First time I've ordered from fat face…
First time I've ordered from fat face on line
Easy to do and prompt delivery
Satisfied customer
16 februari 2024
Svar från FatFace - CARDIFF 3
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Excellent shopping experience
I received my order of 04/02/24 by post promptly. Unfortunately both items were a little too big so I visited the Cardiff store today 11/02/24. The store staff were both so helpful whilst I was trying on smaller sizes that I came away with my exchanged purchases very happy. Thank you Fat Face and thank you Cardiff Crew x
11 februari 2024
Svar från FatFace - CARDIFF 3
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Good quality clothing.
I have always felt confident when buying form fat face because of their quality in clothing and footwear, that I find stands out.
Customer service and ordering is very straightforward staff are very helpful over the phone and shopping in their shops is a lovely experience.
3 februari 2024
Svar från FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and customer service. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Simple ordering process.
Simple ordering process.
Quick delivery.
Great quality products.
Many thanks.
23 januari 2024
Svar från FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Had a faulty catch on dog lead but paid…
Had a faulty catch on dog lead but paid with cash- customer services gave me £10 as a goodwill gesture. Definately buy from them again.
17 januari 2024
Svar från FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re pleased to hear your feedback regarding customer service, and the resolution provided.
We look forward to welcoming you back soon!
Take care. -GM
Beautiful top
Beautiful top
Excellent company
Excellent customer services
Beautiful fashion item
Good value for money
Would recommend
4 januari 2024
Svar från FatFace - CARDIFF 3
Good morning Christina,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC
I returned an online order to the…
I returned an online order to the Cardiff branch. I was unable to get a refund at the store but the manager packed up my parcel and attached a return label. All I needed to do was to take the parcel to the post office. I feel he went above and beyond to assist me.
7 januari 2024
Svar från FatFace - CARDIFF 3
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great kids clothing
Online order arrived quickly lovely quality & in store staff are friendly and helpful.
1 januari 2024
Svar från FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent Customer Care
FATFACE, customer care is amazing, easy to get hold of, any queries they’ll sort it.The returns policy is, excellent (for me it was ordering in different sizes)The fact they, enclose a prepaid label, just demonstrates to me, they want to make a customer’s shopping experience as easy as possible.
They don’t compromise, on the quality of their clothing/products.
The Cardiff store, is welcoming, helpful, excellent location, so overall it’s a really good shopping experience.
6 januari 2024
Svar från FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cardiff center FatFace
The lady at the checkout was extremely helpful, even though the shop was busy as the January sale has just started.
The Cardiff shop was well organised and plenty of room to browse.
27 december 2023
Svar från FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The server ( think his name was Rod
The server ( think his name was Rod? ) was exceptional he was welcoming and very informative, I don’t visit Cardiff often but he was a stand out Welshman! Well done.
22 december 2023
Omdöme utan inbjudan
Svar från FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes which fit well
Lovely clothes which fit well. Click and collect always prompt and easy to use. Friendly staff.
14 december 2023
Omdöme utan inbjudan
Svar från FatFace - CARDIFF 3
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dress.
Easy to order online, in store when expected, lovely item, very pleased.
1 december 2023
Svar från FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service! I went to the Cardiff store to return/exchange items. The staff were helpful and friendly, giving much needed assistance with size and style. Many thanks!
13 november 2023
Svar från FatFace - CARDIFF 3
Hi Andrew, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Always good clothing
12 november 2023
Svar från FatFace - CARDIFF 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The website is clear and easy to use
The website is clear and easy to use. Click and collect worked very well. The items were of excellent quality and looked exactly as expected, so overall very good value and service.
15 november 2023
Svar från FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The quality is so good and staff are…
The quality is so good and staff are very helpful
3 november 2023
Svar från FatFace - CARDIFF 3
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
The staff are really helpful and polite
1 november 2023
Svar från FatFace - CARDIFF 3
Hello Pauline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Received my order quickly, fabulous quality …
Fat face clothing never disappoints with it’s choice of colours and designs which are well made and excellent quality 5*so happy with my purchases
4 november 2023
Svar från FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.