Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... Se mer
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Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... Se mer
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Fantastic quality and hard wearing. Easy to mix and match items and good variety of colours that are fun and vibrant. It’s also good being able to go to my local store and see the items before pur... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, Storbritannien
- 01322 423454
4,7
Utmärkt
160 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to return item and exchange for a…
Easy to return item and exchange for a different size
6 september 2024
Svar från FatFace - BLUEWATER 2
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BLUEWATER 2
Hello Lee
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products priced competitively
Fast delivery and products are well priced v quality
19 augusti 2024
Svar från FatFace - BLUEWATER 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
You was unable to fulfill my order so…
You was unable to fulfill my order so sent me a refund voucher (I paid with gift card) & a 15% off offer.
Went to spend at store & had tough time ,they said I had to use voucher online?
I stood my ground and eventually they took voucher as part payment.
Wouldn't take the 15% off though because all the items were in the sale. I think this is unfair because my original purchase was sale items
17 augusti 2024
Svar från FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry we were unable to fulfil your order, we apologise for any disappointment caused. I can confirm E-vouchers can be used online or instore just like a gift card. I am sorry the store was unaware of this on this occasion.
The discount code cannot be applied to sale items, in cohesion to our promotional terms and conditions. I can confirm on your original order, there was not a 15% off code applied.
Our apologies again.
Take care. -GM
Fit very well and I like the feel of…
Fit very well and I like the feel of the texture 👍
6 augusti 2024
Svar från FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love Fat Face clothes and it was…
I love Fat Face clothes and it was great to shop in the store in Bluewater.
I like the Ivy t shirts and wanted to buy more.
They now seem to be much longer and I bought size 12 instead of 14.
I bought some more wide trousers with the elastic waist so comfortable.
The staff in the store were lovely and very helpful.
6 juni 2024
Svar från FatFace - BLUEWATER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Daughter delighted
Ordering was easy and i was kept informed of progress. I picked up from the store which was no problem. The hoodie was a gift to my daughter and she was delighted with the quality, fit and colour.
23 juni 2024
Svar från FatFace - BLUEWATER 2
Hello Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
friendly staff
24 juni 2024
Svar från FatFace - BLUEWATER 2
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
excellent service but not such an excellent cardigan :(
The service provided was excellent but unfortunately I didn’t like the cardigan on me so I returned it to the shop :(
25 juni 2024
Svar från FatFace - BLUEWATER 2
Hello Sarah
Thank you for your review. I am pleased to hear that you had a positive experience in our Bluewater store - this is lovely to hear!
I am sorry to hear that you weren't keen on the cardigan in the end, but I hope you also found the returns process easy to follow.
Take care, LE
Svar från FatFace - BLUEWATER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely tops and great service both online and in store
Ordered online. Delivery was very prompt and tops lovely. There was a bit of difference on the sizes - both tops were the same style - just different colours but one was far larger than the other. However, I was able to exchange in store very easily.
29 maj 2024
Svar från FatFace - BLUEWATER 2
Good Afternoon,
Thank you for taking the time to leave your review.
I am sorry to hear that the item you ordered was too big. It's great to hear you were able to exchange it in our Bluewater store.
I hope any future orders you place are more successful!
Have a great day!
Take care, ED
Easy to order online.
Easy to order online and pick up instore. The trousers fit really well and true to size. The sales person who helped me was really great too.
16 maj 2024
Svar från FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience online and at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Staff in shops very helpful and…
Staff in shops very helpful and suggested looking online for the trousers I wanted
23 april 2024
Svar från FatFace - BLUEWATER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the crew in our Bluewater store to be so helpful during your visit. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Easy ordering but difficult store…
Easy ordering but difficult store collection. The email states someone else may collect your order with confirmation and ID but store made that very difficult!
25 april 2024
Svar från FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear you had some difficulties collecting your order instore. We will be sure to pass your feedback on, and we apologise for any inconvenience caused.
Take care. -GM
Great Cargo Shorts as Always
I already have several pairs of FatFace cargo shorts. The fit, material, range of colours and workmanship are all first class and they're reasonably priced.
My latest pair are as good as always.
23 april 2024
Svar från FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
I wish I had more money
Fatface have really come up trumps this year, lots of beautiful colourful clothes. I love the quality of Fatface clothing and the fit of their beautiful dresses. I always feel good in their clothing.
I can always find something to buy in their shops, staff always friendly and helpful.
7 april 2024
Svar från FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you have had such positive shopping experiences with us. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Fantastic all round
Beautiful clothes but also great friendly service when collecting in store. Thank you 😊
4 april 2024
Svar från FatFace - BLUEWATER 2
Hi Chloe, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
I struggled to get the right size
I struggled to get the right size, I ordered on line collected in store and the staff were amazing
8 april 2024
Svar från FatFace - BLUEWATER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar från FatFace - BLUEWATER 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Bluewater store to be so nice when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Svar från FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
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