Ordered , a beige coat 🧥 Which I love from minute I saw it new it had mine , it didn't disappoint very warm all lined and perfect for when winter days come and a absolute amazing price at £145 De... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I collected from the shop. I was kept informed when my parcel would arrive. Unfortunately I had to return items as they weren't suitable. Staff were very helpful and there was no problem. I would reco... Se mer
Företaget har svarat
Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... Se mer
Företaget har svarat
Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, Storbritannien
- 01482 880039
4,8
Utmärkt
213 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Really attentive and helpfull staff..
28 oktober 2023
Omdöme utan inbjudan
Svar från FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Lovely store
The lady was really helpful, had plenty of time for me and was chatty and friendly. Even though I had several returns she still made me feel like a valued customer. I would happily shop here again
19 oktober 2023
Svar från FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great service
Great service - unfortunately I had to return this item but this was quick and easy to do
22 september 2023
Svar från FatFace - BEVERLEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online ordering wad disappointing
I ordered 2 dresses to be delivered to my closest store for pick up. When I opened the parcel only 1 dress was in the packaging with an invoice stating 2 dresses. I rang the store who advised there were no other parcel for collection and would ring customer service for them to send the missing dress out. They advised both dresses had been sent and they did not have another dress. This was not the case. Payment for the dress had been taken and advice invoice sent stating 2 dresses were in the parcel. They advised they will refund the money but that is not the issue. The shop assistant in the store was very polite and helpful and helped sort out the issue. I would recommend the store. I no longer trust Fat Face online and in the future would only buy from the store.
6 september 2023
Svar från FatFace - BEVERLEY
Hello Dawn, thank you for taking the time to leave a review.
I'm really sorry to hear that your Devin Bandana Dress didn't arrive in your parcel. I can see that you have spoken to my colleague and she has refunded £35.00 back to your PayPal account. Sadly when an item is missing from an order and is unavailable for re-order on our website, the next best thing is to process a refund for the item, so I'm really sorry that we were unable to help further.
It's great to hear that our store crew in Beverley were able to help out, and I'll be sure to pass your feedback on. I'll pass your comments to our warehouse team too, so they are aware of this issue.
I hope your next shopping experience with us is more positive.
All the best, LB
Svar från FatFace - BEVERLEY
Hi Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop and clothes
Fat Face staff are always helpful and friendly. The clothes are great quality and beautifully made.
3 september 2023
Svar från FatFace - BEVERLEY
Hello Annie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BEVERLEY
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Just love the clothes etc from here…
Just love the clothes etc from here although a little expensive they are good quality, but I tend to wait for sales mainly, but do love Fat Face
23 augusti 2023
Svar från FatFace - BEVERLEY
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful
Helpful, friendly staff in store. Great website.
Lovely clothing. Great quality and true to size.
23 augusti 2023
Svar från FatFace - BEVERLEY
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good on line and in shop experience
Ordered items on line to be delivered to my local fatface shop who didn’t have my size in stock. Good progress updates and quick delivery. Easy collection from shop - bought another item in the sale whilst in there. The item I bought - a hoodie - fits well, is an attractive colour and is well made.
15 augusti 2023
Svar från FatFace - BEVERLEY
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Great staff
I bought dress on line but it was too big. I called local store and they went out of there the way to help. Located the size I wanted and put it to a side until I got there the next day. Ladies name was Claudia. Excellent service
11 augusti 2023
Svar från FatFace - BEVERLEY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
EP
Svar från FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Excellent quick delivery
8 augusti 2023
Svar från FatFace - BEVERLEY
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Always pleased with the service at Fat…
Always pleased with the service at Fat Face! I ordered a shirt & hoodie from the website and chose the click and collect service to my local store. The assistant there was polite and friendly and I was able to collect my order without any problems!
6 augusti 2023
Svar från FatFace - BEVERLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fantastic service by staff at Beverley…
Fantastic service by staff at Beverley branch. Friendly and efficient when returning, replacing item. Couldn’t be bettered.
9 augusti 2023
Svar från FatFace - BEVERLEY
Good Afternoon David, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - JW
Friendly and helpful staff
11 juni 2023
Svar från FatFace - BEVERLEY
Hi Yvonne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I usually order in store if they don’t…
I usually order in store if they don’t have my size but on this occasion due to a change of warehouse I was unable to. Instead I ordered it myself online and item arrived on time and was very pleased with purchase so all good.
21 maj 2023
Svar från FatFace - BEVERLEY
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into fatface in the morning looking for trousers
Went into fatface in the morning the staff couldn’t be more helpful i was looking for a certain style of trousers to which i found and purchased
1 juni 2023
Omdöme utan inbjudan
Svar från FatFace - BEVERLEY
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Beverley store.
Take care, JB
Pleasant helpful staff
20 maj 2023
Svar från FatFace - BEVERLEY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.