Elliott & Andrew - Berkhampstead branch.. Fantastic! What amazing, patient, considerate team members. I was told a sale item was at their branch. They searched it wasn't. The other branch should h... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always love fat face. It’s slightly more expensive than other high street stores like next but I feel the quality is better and it always washes well and lasts a long time before giving out.... Se mer
Företaget har svarat
I always like shopping in Fat Face. It’s relaxed, easy to try on and the staff are friendly and helpful. It’s easy to return. I really like the denim jacket I bought. It fits me really well and I I l... Se mer
Företaget har svarat
The staff were lovely as always & so helpful. Sadly While in the photo the top looked lovely… in reality the material wasn’t flowy , it felt cold up touch, very creased , the cuffs seems to have no... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
176a High Street, HP4 3AP, Berkhamsted, Hertfordshire, Storbritannien
- 01442 875173
4,8
Utmärkt
82 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I order on line with delivery to my local store
I order on line with delivery to my local store. I am a size 6 short so my size not always in stores. I find it easy and works well for me as returns are also simple.
23 mars 2024
Svar från FatFace - BERKHAMSTED
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find the sizing is true. I hope you continue to enjoy our products as much as we do.
All the best, MM
Sourcing interesting prints and nice…
Sourcing interesting prints and nice fabrics for clothing.
Bought blue cotton knit styled as kimono but really a open cardigan top. Love the chunky knit and vintage blue colour. Would have bought the pink version but was sold out. Will get a lot of wear out it for years to come as I look after my clothes.
26 mars 2024
Svar från FatFace - BERKHAMSTED
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I used the click and collect service
I used the click and collect service, from a local store. Very easy process. I was kept informed regarding my order and the items were ready for me when I visited the store.
24 mars 2024
Svar från FatFace - BERKHAMSTED
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Wouldn't accept returns.
22 mars 2024
Svar från FatFace - BERKHAMSTED
Good morning Neil,
Thank you for taking the time to leave a review.
Please see our returns policy below:
You can return your unwanted items via post or to store within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.
Unfortunately, all orders placed online with PayPal or Klarna must be returned by post. We are unable to accept these returns in store.
Please note, all our postage returns are free.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Elliott & Andrew
Elliott & Andrew - Berkhampstead branch.. Fantastic!
What amazing, patient, considerate team members. I was told a sale item was at their branch. They searched it wasn't. The other branch should have called to confirm- they didnt! Checked with 2 other stores, then suggested placing an order we all thought not likely as old stock and although showing on the system might not arrive.. It did!! Elliott agreed to refund the other one even though over timescale due to all the extre running around.
Thank you both for turning what could have been a wasted journey into a positive one..
Also special shout out to Andrew... Congrats on your promotion - luck @ Watford I'm sure you will smash it!
24 februari 2024
Omdöme utan inbjudan
Svar från FatFace - BERKHAMSTED
Hi there, we really appreciate you taking the time to write such lovely details about your experience and I know the store team will love to read this feedback when we pass it on. We hope to see you again soon and have a wonderful weekend! Warm Regards TS
Sale items
Fat face shop’s always look so cool always presented and fitted out well!
Staff helpful and polite nothing ever too much trouble and my dog is always welcome, whole shopping experience just brilliant 🤩
12 januari 2024
Svar från FatFace - BERKHAMSTED
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great company
The website is very clear and easy to navigate. Prices, reductions and delivery/ return charges are well documented. The returns process is very efficient. The store itself in Berkhamsted is very well organised and the staff extremely personable, friendly and professional. A very pleasant shopping experience…… always.
8 januari 2024
Svar från FatFace - BERKHAMSTED
Good morning Caroline,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
My favourite fashion shop
Fatface is my first go to clothes shop when I can spare a few pounds. I love their range. It caters for my taste. I recently got a great sale bargain of boots and jeans which I love. Staff are great and always helpful. 👌
2 januari 2024
Svar från FatFace - BERKHAMSTED
Hello Geraldine
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Lovely warm Fleece
Lovely Fleece I usually wear one with pj's now winter is here. Two years back I bought the white one. This year's fleece has little green christmas trees & little foxe's on which is quite sweet.
22 november 2023
Svar från FatFace - BERKHAMSTED
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Ordering was easy for online and store…
Ordering was easy for online and store collection with returning to store also simple
22 november 2023
Svar från FatFace - BERKHAMSTED
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great shop with helpful staff team
Great shop with helpful staff team, always a pleasure to shop there and has made me even more a fan of this brand.
19 november 2023
Svar från FatFace - BERKHAMSTED
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The shop assistant was really helpful…
The shop assistant was really helpful and found what I was looking for and ordered it from the shop.
6 november 2023
Svar från FatFace - BERKHAMSTED
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the FF sale!
18 augusti 2023
Svar från FatFace - BERKHAMSTED
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Well I had an email to say it was on…
Well I had an email to say it was on its way but then nothing after 1 week. I telephone the branch who had my item there but the reason I did not have an email to say it had arrived was that I was not on their system!!
13 augusti 2023
Svar från FatFace - BERKHAMSTED
Hello Jill, thank you for taking the time to leave a review.
I'm really sorry to hear that there was a delay to your order. Upon checking our system I can see that you collected your order earlier today.
I'm sorry that you had this experience and I'll be sure to pass your feedback on to the relevant teams for future consideration.
I hope you love your new playsuit!
All the best, LB
Svar från FatFace - BERKHAMSTED
Good afternoon, Mabel
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Berkhamsted store.
Take care, JB
Svar från FatFace - BERKHAMSTED
Thank you for your feedback regarding your recent visit to our Berkhamsted store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Svar från FatFace - BERKHAMSTED
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
The staff the staff as always were lovely & helpful. Refund made
The staff were lovely as always & so helpful.
Sadly While in the photo the top looked lovely… in reality the material wasn’t flowy , it felt cold up touch, very creased , the cuffs seems to have no flexibility ( they looked like elastic ruffles but weren’t!) the V neck was to low it hung poorly, I’d ordered a 12 & it still looked like a sack …. To be honest even the colours weren’t as bright as the picture. A real disappointment in my opinion plus a waste of resources!
1 maj 2023
Svar från FatFace - BERKHAMSTED
Good Afternoon Jenny
Thank you for your review.
I am so sorry to hear about the Item.
I am pleased to hear that this was resolved for you in store.
I hope you have a good day.
EP
Summer men's trilby hat
The hat we purchased is really good quality, perfect fit and the packaging really excellent. We would definitely consider using Fatface again! Thank you
1 maj 2023
Svar från FatFace - BERKHAMSTED
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BERKHAMSTED
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.