I find the service at FatFace is like that of a family business. The customer’s satisfaction is the key to their business and success. They may have many shops around the U.K. but personal service,... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... Se mer
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The blouse came punctual and appeared to be as nice as expected. It is plain and yet special and sophisticated in style. I like the wide sleeves, the subtle embroidery, the way the blouse falls down t... Se mer
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The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
18 Market Place, DL12 8NB, Barnard Castle, County Durham, Storbritannien
- 01833 637644
4,8
Utmärkt
91 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have been using FatFace for years
I have been using fatface for years,I still wear what I bought 10 years ago,so well made,worth the extra few pound you pay. Easy to order and is you ever have to return a item ,they have made it easy. Stress free shopping
14 juni 2025
Svar från FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Henley Top
Great quality item, nice fit and material. Very happy! Staff in store were very friendly and polite
23 maj 2025
Svar från FatFace - BARNARD CASTLE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Absolutely wonderful experience in this…
Absolutely wonderful experience in this shop.
Vicky and Claire were a delight!
4 maj 2025
Omdöme utan inbjudan
Svar från FatFace - BARNARD CASTLE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
GrGreat service always. Courteous,polite extremely helpful staff. Go the extra mile. I am registered Blind, the staff all know me & offer exceptional service for which I hope they get recognised
Great service, fantastic instore staff at Barnard Castle
5 april 2025
Svar från FatFace - BARNARD CASTLE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Barnard Castle store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great experience in the Barnard Castle…
Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store.
The two ladies serving we're both great as well, super friendly, really helpful and very enthusiastic about the clothes and the store - which was really nicely laid out and a great shopping experience. We'll definitely shop here again!
16 mars 2025
Omdöme utan inbjudan
Svar från FatFace - BARNARD CASTLE
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
The expected delivery date was extended…
The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was happening as no further update arrived. The help line couldn’t help as the item was being delivered to your shop so I just had to wait until it arrived.
3 november 2024
Svar från FatFace - BARNARD CASTLE
Hello Shirley
Thank you for taking the time to leave your review and for providing your feedback.
I trust that you have now received your order, but if not, please do email fatfacereviews@mail.fatface.com
Thank you, LE
Svar från FatFace - BARNARD CASTLE
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BARNARD CASTLE
Hello Valerie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BARNARD CASTLE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick helpful staff
19 augusti 2024
Svar från FatFace - BARNARD CASTLE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shopping with you is great
Shopping with you is great. Love the genuine sales. Love the styles, colours and fabrics. Staff in Barnard Castle are extremely helpful.
7 augusti 2024
Svar från FatFace - BARNARD CASTLE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Super easy to order and arrived on time…
Super easy to order and arrived on time … great communication from supplier
24 juli 2024
Svar från FatFace - BARNARD CASTLE
Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BARNARD CASTLE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Quick efficient service
Quick efficient service, easy to order online and very friendly staff in store for collection.
15 maj 2024
Svar från FatFace - BARNARD CASTLE
Good afternoon, Valerie
Thank you for leaving us this review about your Click n' Collect and instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Great clothes
Great clothes. Great custom and shop at Barnard Castle. Friendly service.
6 maj 2024
Omdöme utan inbjudan
Svar från FatFace - BARNARD CASTLE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Love the quality of the clothes and…
Love the quality of the clothes and sizes just right for me
31 mars 2024
Svar från FatFace - BARNARD CASTLE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff helpful at store re sizing of…
Staff helpful at store re sizing of garment ,ordering online and collecting in store. Money off as first online order.
24 mars 2024
Svar från FatFace - BARNARD CASTLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
One of my favourite stores
Always a bright,clean and inviting store.
Good changing rooms and friendly helpful staff.
20 mars 2024
Svar från FatFace - BARNARD CASTLE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Pretty skirt
I wanted a skirt for my upcoming holiday but the one in store was too long so I asked if it was available in a short length. Vicki was so helpful looking for me and then ordering the skirt and also arranging delivery to my home address. Thank you so much
8 mars 2024
Omdöme utan inbjudan
Svar från FatFace - BARNARD CASTLE
Good Morning June,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Barnard Castle Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Pleasant experience
As usual, quick delivery and no hassle return. Unfortunately had to return the order as items did not fit . Service with the smile in my usual shop. Very helpful staff which offered alternative.
16 februari 2024
Svar från FatFace - BARNARD CASTLE
Good Afternoon Anrijeta,
Thank you for taking the time to leave us a review!
I am sorry to hear it wasn't quite the right fit for you on this occasion! I am happy to hear you enjoyed the service you have received from us! We really appreciate your positive feedback!
We look forward to welcoming you back soon!
Kind Regards, JW
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