Hassle free and easy ordering. Picked up from my local store, once I’d received notification that my order had arrived. Polite and helpful staff, and of course lovely, good quality and comfortable... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from FatFace, I placed my order online and collected it from my local store which arrived in good time. The order was Christmas presents and some items had to be returned as they wer... Se mer
Företaget har svarat
I experienced a bit of a delay getting my order, but the people at Fat Face have been absolutely brilliant in trying to sort it all out, particularly in my own branch at Abingdon. They have been in to... Se mer
Företaget har svarat
Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
1 Market Place, OX14 3HG, Abingdon, Oxfordshire, Storbritannien
- 01235 559290
4,8
Utmärkt
66 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service experience
Helpful staff in store who sourced the garment I was looking for and ordered it for me so that it was delivered to me within the week. I am very pleased with my purchase.
28 maj 2024
Svar från FatFace - ABINGDON
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience with us, and love your new item! We look forward to welcoming you back soon.
Take care. -GM
Svar från FatFace - ABINGDON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really helpful and friendly staff
Really helpful and friendly staff. Great pieces a good choice. Shop always tidy.
24 april 2024
Svar från FatFace - ABINGDON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Zip hoodies and 1 top
I love the quality of rhe clothes, the staff are very friendly, and helpful.
I ordered 3 zip hoodies, the same design but different colours in L , 2 fitted lovely but the navy one was tight over the tummy, so i ordered another exactly the same, that was tight again so i got my ££ back, but on ordering the 1st time i got 10% off so to get the right sjze i assume i will loose my 10% on another order,
Why does it vary even in same size, same design only difference is the colour, luckily i dont have to pay to return but as i would like 1 other different design i would have to pay p&p because its under postage rate for 1,
10 april 2024
Svar från FatFace - ABINGDON
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent products
Lovely blue cardigan and white ballet trainers. Well worth the price. Fast delivery.
3 april 2024
Svar från FatFace - ABINGDON
Hi Gillian, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Svar från FatFace - ABINGDON
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service provided by Karen and Donna at Abingdon store…
Excellent customer service provided by Karen and Donna.
There loyalty to the company and it's customer's shows. Both in advising of clothing that will suit the customer's and fashion guidance where required.
I absolutely love visiting the store both for holiday clothes and clothes for specific occasions.
16 mars 2024
Omdöme utan inbjudan
Svar från FatFace - ABINGDON
Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Another great Fat Face experience
Ordered on line and goods arrived quickly, needed to return a couple of things. I did this in store and was no problem at all. Made a couple of purchases while I was there. Staff were so friendly and helpful as always.
23 februari 2024
Svar från FatFace - ABINGDON
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order and that you found the crew in our Abingdon store to be so helpful. I hope you continue to love our products as much as we do.
All the best, MM
Excellent service from FatFace Abingdon
Excellent service from FatFace, I placed my order online and collected it from my local store which arrived in good time. The order was Christmas presents and some items had to be returned as they were the wrong size and so I brought it back to the store to return for me, saving on postage. First time I have used this service and will definitely use again in the future.
14 december 2023
Svar från FatFace - ABINGDON
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Svar från FatFace - ABINGDON
Good afternoon Elizabeth,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Normally Fat face dresses are true to…
Normally Fat face dresses are true to size. But i ordered Haldon Watercolour Midi Dress for my daughter and unfortunately it was tight on her. I am 12 size , shoulder is even tight on me. Seems like they have stitched wrong size on label 14.
14 december 2023
Svar från FatFace - ABINGDON
Good afternoon,
Thank you for taking the time to leave your review.
I am so sorry that you encountered an issue with your dress. In this case, do please return this back to us for a refund and I will be sure to, in the meantime, raise this with the appropriate team for review.
All the best, MM
Great product
Great product. Received well in time firChristmas vua the shop delivery & collect option.
12 december 2023
Svar från FatFace - ABINGDON
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found your order to arrive with you quickly. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Pick up at local store needs some…
Pick up at local store needs some improvement, visited and phoned store having allowed 5 days from "your orders been despatched" email, order hadn't arrived at any point up to 14 days. Phoned customer service today who helpfully rang the store and within minutes received a "please collect your order from store" email, wonder where my order was hiding?
19 december 2023
Svar från FatFace - ABINGDON
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that your order took longer to arrive in store than expected. I can confirm that your comments will be passed on to the appropriate team for review.
All the best, MM
Great quality
Great quality, price and speed of delivery. Lovely dress, ready for party season
23 november 2023
Svar från FatFace - ABINGDON
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Svar från FatFace - ABINGDON
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Would recommend these jumpers
Ordered to store, jumpers arrived quickly, fitted well and made from good quality materials.
14 november 2023
Svar från FatFace - ABINGDON
Good Afternoon Anna,
Thank you for taking the time to leave us a review!
I am so happy to hear about your instore shopping experience, aswell as your online experience! it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Kind Regards, JW
Great quality and great service.
Great quality and great service.. I buy from FatFace for all the family as the quality is always so good.
15 november 2023
Svar från FatFace - ABINGDON
Hi Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent staff in store and on line
Ordered on line for click and collect.Had a problem as it never arrived Abingdon staff were great phoned me to let me know what was happening Customer service reordered for me arrived next day in store.
Great all round and great clothes
2 november 2023
Svar från FatFace - ABINGDON
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff, nice kids clothes
Helpful staff, nice shop, clothes suit me and my pocket! Love the sales, nice kids clothes
19 oktober 2023
Svar från FatFace - ABINGDON
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Prompt delivery to shop and very…
Prompt delivery to shop and very helpful cheerful customer service
17 oktober 2023
Svar från FatFace - ABINGDON
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.