Fasttrack Omdömen 62

TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Was quick to buy the pass; it didn’t save me much time (maybe 10min) definitely a disclaimer „how much time you can save“ would be great. Overall not bad but airports could maybe offer a discount when... Se mer

Betygsatt 5 av 5 stjärnor

Fast track is brilliant! A very significant and important tool. It offers services that could be unavailable from the original vendor/airports otherwise. I have had bad and good experience with the op... Se mer

Betygsatt 1 av 5 stjärnor

The compnay is a scammer the general fastrack ticket can be purcase for free at the ariport website.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

It’s the most straightforward way to get FastTrack for different airports. I travel a lot, so finding the right website/provider, then filling out 5 different forms, was always a hassle. And getting a... Se mer


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

62 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 76 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Paid with Apple Pay

Paid with Apple Pay , money taken several hours later but never received the qr code or the e mail with the pass! Total scam !

17 april 2025
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Dear Consumer,

Thank you for reaching out. We truly apologize to hear that you didn’t receive your Fast Track pass after completing your payment.

Please rest assured that FastTrack Flights is a legitimate third-party provider of Fast Track passes. In most cases, confirmation emails and QR codes are delivered within minutes, but occasionally delays or technical issues (such as email filtering or entry errors) may prevent successful delivery.

We’d like to resolve this for you as quickly as possible. We’ll reach out to you directly through this platform to further investigate and arrange the appropriate next steps.

We appreciate your patience and look forward to resolving this promptly.

Betygsatt 1 av 5 stjärnor

Sad can’t give a zero review

Sad can’t give a zero review. Total scam, no qr code no email but money taken immediately. Contact us email does not work and no telephone details available. Contacted bank as scam transaction

17 april 2025
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Dear Ruth,

We're truly sorry to hear about your experience with FastTrack. Please be assured that FastTrack Flights is a legitimate third-party provider of Fast Track passes, and we aim to resolve issues with all details on hand.

In some cases, confirmation emails may be delayed or filtered into spam folders, or email addresses may be entered with small errors during checkout - all of which can prevent delivery of the QR code.

We’ll reach out to you directly through this platform to collect the necessary details and help resolve your case.

Thank you for bringing this to our attention and we hope to come to a resolution soon.

Betygsatt 1 av 5 stjärnor

SCAM service - DO NOT USE - however tempting

This is a SCAM - they claim to offer fasttrack to Schipol - but this isn't even possible ! There are only two ways to get fast track at this airport,
1. buy business class ticket
2. become prvium member

they send you a junk QR code which doesn't work.

30 mars 2025
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Dear Paul,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’d like to clarify that Fast Track Flights is a legitimate third-party provider of Fast Track passes, working with various airports across Europe, including Schiphol.

While Schiphol primarily offers priority security access through business class tickets or premium memberships, there is also a dedicated priority lane available for pre-booked Fast Track access. Our service allows travellers to purchase access in advance and conveniently download their pass to Apple or Google Wallet.

We have successfully provided Fast Track access to many customers at Schiphol without issue. If your QR code did not work as expected, please know that this is not the intended experience, and we’d be happy to assist. We will reach out to you directly through this platform to investigate further and find a resolution.

Thank you for your feedback, and we hope to assist you in resolving this matter.

Betygsatt 5 av 5 stjärnor

Nice smooth

Nice smooth; even had time to grab a coffee. Could be cheaper! (maybe offer some promos for FFPs)

8 mars 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Quick but only saved 10min

Was quick to buy the pass; it didn’t save me much time (maybe 10min) definitely a disclaimer „how much time you can save“ would be great. Overall not bad but airports could maybe offer a discount when having purchased already a premium economy flight class.

11 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam

Scam. Pass doesnt work. Airport security having many similar reports

24 februari 2025
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Dear Christian,

We sincerely apologize for the issues you experienced as you used the Fast Track pass. We take such concerns very seriously and want to ensure that you receive the service you paid for.

Fast Track Flights is a legitimate third-party provider of Fast Track passes, availabe in 288 airports globally. While rare, occasional technical issues or misunderstandings at security checkpoints can occur.

We’ll be reaching out to you directly through this platform to gather more details and provide further assistance. Please keep an eye out for our message.

We appreciate your patience and look forward to resolving this for you.

Betygsatt 1 av 5 stjärnor

After payment didn’t send pdf with QR…

After payment didn’t send pdf with QR code. Appeal refund in my bank

27 januari 2025
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Samvel,

Thank you for your feedback. We’re sorry to hear that you didn’t receive the PDF with the QR code after making your payment. We apologize for the inconvenience this caused on your travel experience.

In some cases, emails may be delayed or land in spam/junk folders, so we recommend checking there. However, we will also reach out to you directly to investigate this further. Since it appears that you’ve already initiated a refund request, the process will now be handled directly by your bank.

If you have any additional questions or need further assistance, please don’t hesitate to let us know. Customer satisfaction is our priority at Fast Track Flights, and we’re committed to resolving every issue thoroughly.

Betygsatt 1 av 5 stjärnor

Do not trust this company there others…

Do not trust this company there others dar better
I cxl mine order as it was wrong terminal and i got email to acknowledge reimbursement within 5 days
It s been 2 months and several email without answer

22 november 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Sophie,

Thank you for sharing your feedback. We want to clarify that we take all customer concerns seriously and work diligently to provide prompt resolutions. In your case, we can confirm that your refund was processed successfully on our end. While we understand the frustration of waiting for the funds to appear in your account, this delay is likely due to processing times with your bank.

Additionally, we have consistently responded to your inquiries and provided updates regarding the status of your refund. Please check your email inbox to confirm with us that our replies were sent successfully. We recommend contacting your bank directly to check on the refund’s progress. If you need any further details or assistance from us, please don’t hesitate to reach out again. We remain committed to ensuring transparency and customer satisfaction.

Betygsatt 1 av 5 stjärnor

Complete scam

Complete scam. Purchased at Budapest Airport for 3x the price of what they charge there and was refused entry with this ticket too.

23 december 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi J M, thank you for sharing your feedback. We understand your concerns about pricing and pass functionality. As a third-party provider, our pricing may differ from direct airport purchases due to the added convenience and flexibility we offer for travelers booking in advance. Additionally, our team is actively resolving the reported issue with the pass functionality. If there’s anything specific we can assist you with, please feel free to reach out. We value customer feedback and continuously work to improve our services.

Betygsatt 1 av 5 stjärnor

Complete scam.

Complete scam.
They pay for sponsored search rankings, reroute you to the actual site and double the price for your trouble.
Shame on them.
Shame on Google.

Update Jan’25
The response below does not accord with the tone of the email they sent me following my direct complaint at the time.
AVOID AVOID AVOID
It was cheaper to buy in person at the airport!

23 december 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Ronan,

Thank you for sharing your concerns. We would like to clarify that we are a legitimate third-party service provider, offering Fast Track passes to enhance the convenience of your travel experience. As a third-party provider, our pricing may differ from booking directly with the airport, as we offer the added benefit of booking in advance through your mobile device, along with the convenience of adding the pass to your Apple Wallet for seamless access.

We invest in tools like paid advertisements to ensure that travelers can easily find our service, but we always strive to be transparent about what we offer. We understand that pricing is an important consideration, and we value all feedback as we work to continually improve our service.

Betygsatt 1 av 5 stjärnor

Scam

Scam. No way to get your money back and Bank of Scotland will be just as useless

11 oktober 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Callum, thank you for your feedback. We apologize for the inconvenience you experienced with the refund process for your pass. We’ll contact you directly through your account to resolve this issue as quickly as possible. Customer satisfaction is our priority at Fast Track Flights, and we’re committed to resolving every issue thoroughly.

Betygsatt 1 av 5 stjärnor

Its a scam

It's a scam. The fast Track didnt work, they took money. I blocked the card. Edit: they replied they would reach me but they never did. Again, I disadvise strongly this website.

3 oktober 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Initiative Q, thank you for your feedback. We’re truly sorry to hear about the issues you experienced with your Fast Track pass and the frustration this caused. We will reach out to you directly to investigate the situation and resolve the issue as quickly as possible. We assure you that customer satisfaction is our priority, and we will work to address this matter promptly

Betygsatt 1 av 5 stjärnor

Scam and continue to take money from…

Scam and continue to take money from credit card. Please stop these fraudsters.

21 juli 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Catarina, thank you for bringing this to our attention. We apologize for any confusion or concern regarding the charges on your account. We’ll contact you directly through your account to investigate and resolve this issue promptly. At Fast Track Flights, we’re committed to transparent and secure transactions, and we appreciate the chance to address your concerns.

Betygsatt 1 av 5 stjärnor

This is a SCAM!

This is a SCAM!! doesnt work and no one will answer your call or emails.

AVOID!!

12 juli 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Nir, thank you for your feedback. We're sorry to hear about the issues you encountered with your pass, as well as for the lack of response you obtained from our team. We will reach out directly to investigate and resolve the issue as quickly as possible. Customer satisfaction is our priority, and we’re committed to resolving your issue as soon as we can.

Betygsatt 5 av 5 stjärnor

Skipped the regular airport queue

Skipped the regular airport queue. Was quick to get. Amazing!

27 juni 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Kilian, thank you for leaving a positive review! We're thrilled to hear you found the service efficient and that our support team could quickly resolve the issue. As a thank-you, we'd love to send you a voucher for your next Fast Track pass. We look forward to making your next trip even smoother ✈️

Betygsatt 1 av 5 stjärnor

It is a scam

It is a scam. The pass does not work. No one responds to the online chat bot and no one answers the phone call. Also in my case the fast track at Faro Airport was €7. €12 less that the one

16 juni 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Chris,

Thank you for your feedback. We understand your concerns about pricing and customer support, and we’d like to address them. As a third-party provider, our prices reflect the added convenience of booking in advance through your mobile device and the ability to add the pass to Apple Wallet for easy access. While this may result in a price difference compared to booking directly with the airport, our goal is to provide a streamlined and convenient service.

Regarding your concerns about support, we sincerely apologize if you were unable to reach us through our chatbot or phone lines. We are continuously working to improve our response times and accessibility. Please feel free to reach out to us again, and we’ll do our best to assist you promptly

Betygsatt 1 av 5 stjärnor

FAKE!! Do not use

FAKE! DO NOT USE. Paid, and the barcode didn't scan. Wasn't able to use fast track

23 maj 2024
Omdöme utan inbjudan
Logotyp för Fasttrack

Svar från Fasttrack

Hi Joel, thank you for your feedback. We apologize for the inconvenience you encountered with the use of our Fast Track pass. We will reach out to you directly to investigate on the matter and ensure resolution. Customer satisfaction is our priority, and we are committed to ensuring this is addressed.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer