When FedEx apparently stole my order by claiming I has signed for it when our CCTV shows no delivery was made and the signature claimed used the wrong initial. FedEx eventually admitted to 'losing' th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The design was easy to create online. The final product looked exactly like the design image. The pens looked great. The delivery was ahead of time which unfortunately worked against me as I was to... Se mer
Great product with a fast delivery time and very helpful staff who got back to us quickly when we had a query pre order. We will order again, thank you!
Pens were exactly what I ordered and arrived exactly as promised, a brilliant service I will be back!
Företagsinformation
Om Fast Pens
Skrivet av företaget
Printed and engraved pens, pencils, notebooks & more
No Minimum Order
FREE Delivery
No Setup Fees
No Design Fees
Fast Delivery
Design Pens Online!
Kontaktuppgifter
Vale Road, PE23 5HE, Spilsby, Storbritannien
- 01790 755 833
- sales@fast-pens.co.uk
- fast-pens.co.uk
4,8
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bamboo and metal engraved pens
Having ordered these pens before, I was, yet again, pleased with the quality and price. I rang to check the order was on time and received a quick and positive reply. From order to delivery took just over one week. Thank you.
8 juli 2025
FAST efficient service
FAST efficient service, value for money and a good quality pen for the price.
14 juli 2025
Rave
Excellent service from this company.
I found the website very user friendly including at the points of product choice, product design, and ordering.
I gave the wrong email address when I placed my order but a quick phone call rapidly resolved that problem. Thank you Sami Millard for your help and also following up with an email.
Despite placing my order 1 week from our wedding, the pencils arrived in plenty of time and our guests loved them.
Product quality was top notch with a lovely clean HB lead, a very good rubber, clear typeface, and colours true to choice.
My order was very small so I think if a business can provide such an excellent service and product at that level then if you're considering placing a larger run with them then go for it. I don't think you'll be disappointed.
2 maj 2025
A great product
A great product, easy ordering and design process. Delivered on time and quality and design good.
4 juli 2025
Simple ordering process and great…
Simple ordering process and great communication throughout. Great product at a good price with prompt delivery. Cannot fault the service.
8 juli 2025
Pen - good quality
Pen quality - good
Delivery - had to chase for delivery date, otherwise a good experience.
30 juni 2025
Svar från Fast Pens
Hi,
Thank you for taking the time to leave a review – we're really pleased to hear you were happy with the pen quality and overall experience!
Regarding the delivery, we appreciate and understand your feedback. Your order was placed on a standard service and went into production for 5 working days. While we advise on our website that standard production is around 3 working days, we do also note that this is not guaranteed.
For any time-sensitive orders, we always recommend choosing one of our express services, which includes a guaranteed production and delivery dates.
Thanks again for your order – we hope to welcome you back soon!
Best regards,
Fast Pens
Good pens. But not fast.
The pens were good and happy with quality. But ultimately I chose the company for the fast delivery, and they arrived later than their scheduled delivery date, and therefore the order missed the deadline I had.
4 juli 2025
Svar från Fast Pens
Hi James,
Thank you for your honest and fair review. We're really pleased to hear you were happy with the quality of the pens, but we're genuinely sorry that your order didn’t arrive in time for your deadline.
You're absolutely right – the dispatch was delayed and your order should have left on Wednesday 18th but unfortunately didn’t leave until Monday 23rd. Although it was placed on our standard production service (which includes an additional 3 working days before dispatch), this still didn’t meet the level of service we aim to provide, and we sincerely apologise for that.
We also understand how important your deadline was. As we hadn’t been made aware of a specific event date, we weren’t able to prioritise your order – but we completely appreciate the frustration when delivery expectations aren’t met.
We’d love the chance to make it up to you. If you're open to placing another order in the future, please get in touch with us directly and we’ll be happy to offer you a discount as a goodwill gesture.
Thanks again for your feedback – it really helps us improve.
Best regards,
Fast Pens
Delivery was too slow despite numerous…
Delivery was too slow despite numerous phone calls. We ordered hundreds of pens and they did not arrive in time for the conference - so we now have hundreds of pens in boxes in the office - waste of money and time. We had other options but thought we would get Fast pens - we called up for an update but were told eveeyone had gone home and it was only 4pm. Pen quality was good but if you need pens within 10 days I would not use the company. Sorry not for me
1 juli 2025
Svar från Fast Pens
Hi Steve,
Thank you for your feedback, and we're genuinely sorry to hear the pens didn’t arrive in time for your conference.
To clarify, your order was placed with our standard production service, which carries an estimated 3 working day turnaround in production. This is stated clearly on our website, and we do highlight that if a guaranteed delivery date is required, we strongly recommend upgrading to one of our paid express services.
In this case, your order was despatched just one working day later than estimated – on Friday 20th instead of Thursday 19th – and delivered the next working day by FedEx, which was Monday 23rd. So while we regret the slight delay, the timeline was still within a reasonable range for the selected service.
Regarding your call on Monday, our customer service team did try to return your call shortly afterward but was unable to reach you. They followed up with an email to keep you updated.
We’re glad to hear you were happy with the quality of the pens, but we’re sorry that the timing didn’t work out for your event. If you ever require time-sensitive orders in the future, please don’t hesitate to contact us beforehand—we’d be happy to recommend a service that guarantees your deadline is met.
Kind regards,
FastPens
Would highly recommend
Easy to use the website to order the pens, cheap but good quality, arrived on time
30 juni 2025
Ordered and delivered quicker than any…
Ordered and delivered quicker than any other pen supplier would.
23 juni 2025
Questionable Quality
Delivery arrived on time, but the quality of the product is low / disappointing.
17 juni 2025
Svar från Fast Pens
Hi Malcom,
Thank you for your feedback, and we’re sorry to hear you’re disappointed with the quality of your order.
We’ve reached out to request some photos so we can investigate this properly, as the artwork you provided looks perfectly suitable for print—it's high resolution, with clear solid text and colours we usually see great results with.
We take quality seriously, so we’d really appreciate the chance to review the issue and put things right if something's gone wrong.
Looking forward to hearing from you.
Best regards,
Fast Pens
I messed up the design twice
I messed up the design twice, and Fast Pens sorted it out for me. The pens came quickly and were perfect. Good price, too.
13 juni 2025
Great experience, would recommend
I had a great experience with Fast Pens. I had a tight turnaround to have customised pens ready for an event and the pens arrived in time. They're great quality and the process of adding artwork was really intuitive and quick. A great service.
3 juni 2025
My initial order of pencils didn’t meet…
My initial order of pencils didn’t meet expectations, but the team responded quickly and sent out a replacement set that was absolutely perfect. They were incredibly helpful and eager to resolve the issue. The second batch was excellent quality — I’m very happy with the outcome and would definitely recommend them.
2 juni 2025
Excellent branded pens
Excellent branded pens, exactly what I was looking for. Fast Pens gives a scale preview before ordering which is very useful. I printed this out and could see what the pens would actually be like. When the pens arrived, they matched the preview exactly. Great service, I highly recommend Fast Pens!
3 juni 2025
Great and fast service!
3 juni 2025
Slow Pens
Too slow. Order placed with 3 working day delivery, pens were delivered 10 days later, too late for the event they were needed for. Fast pens? No they were not.
30 maj 2025
Svar från Fast Pens
Hi Anna,
Thank you for your feedback, and we're truly sorry to hear that your order arrived too late for your event.
Your order was placed on 12th May with our standard production service. Unfortunately, due to unexpected issues in our production process, dispatch was delayed by three working days, and your order left us on 19th May instead of the originally estimated 14th May. FedEx then delivered the pens on 20th May—seven working days after your order was placed, instead of the four we aim for.
We completely understand how frustrating this must have been, especially given your tight event deadline, and we sincerely apologise for the inconvenience caused. This is not the level of service we strive to provide, and we’re actively reviewing what went wrong to help prevent such delays in the future.
Thank you again for your feedback, and we’d welcome the chance to make this right.
Kind regards
Fast Pens
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.