www.Faresfeed.com Omdömen 189

Booked a flight and received confirmation of ticket. After reading the bad reviews, I called them to make sure that my reservation was made only to be responded by a very unprofessional and rude guy that my flight has now gone up $200. This only confirmed the reviews I had read about being scammers and cancel the flight with them. BEWARE!!!!

Bait and switch!!!

Picked out dates I wanted to fly and booked it and it said confirmed with Southwest AA. Then I get an email saying there was a problem and to call back. I called and waited 20 minutes with no answer. I then contacted them back by email saying when I called there was no answer. Then “Shelly” called me and told me that only my return flight was confirmed and that they could get me on another flight with an additional cost for the departure flight. So I told them to cancel in which there is a 25 dollar cancellation. THIS IS A TOTAL SCAM!!!!!! DONT EVER FLY WITH FARESFEED.COM !!!!!!!!!!!!!

Definitely a scam!! I booked a flight for 3 people and I never got a email so I looked up the company and the reviews and nothing but bad reviews. Long story short I called to cancel it (mind you it wasn't even confirmed yet) and got told someone would call me back in 15 minutes never got a call back so I called them again, and was told it was $100 to cancel per person so $300 all together for me I told them just nvm and not to worry about it. Called the airlines and nothing was showing up in my name called them back and got told it was $50 to cancel. I just ended up having to cancel my card and get a new one because I was worried they was gonna take the money for the "tickets" and then take it for the cancellation. And the man started basically yelling at me when I said I wanted to cancel he started yelling why and how it would be way more to cancel because of the cancellation fee and then hung up on me.

Scam. They have other portals/names as well, such as farebooth and topflightfares. In the best case, they will sell you a low priced ticket through one of their portals, then you will receive an email telling that your ticket is suspended and they are expecting you to call them. When you call, they will tell you the ticket is not available and will try to force you to buy the next avaiable ticket that they offer. I guess in this stage, they will charge an absurd amount of agency fees as they have your card details, but I never got there as the "agent" was talking very disrespectfully and she repelled me immediately. I asked them to cancel any ongoing service with me, and not to charge my card. They already can't, as I have to authorize each individual payment via application, but it will be interesting to see if they try or not.
Stay away.

Watch this company I cost me double for my tickets then what was quoted.

They are not professional, not reliable, have broken customer service, rude, and finally big SCAM! I booked last month my ticket with them for $248 and received an email confirmation. Now that is holiday time and my flight is for tomorrow, they say that your booking wasn't confirmed and want to sell $999 the same ticket to me!!!!!!!!!!!! they are SCAM!!! DO NOT trust them and DONT purchase your ticket from them for a cheaper price!!! DONT destroy your holiday!

This company is absolutely horrible! Do not book with them! I booked a flight today to make it to a last minute funeral for tomorrow. I paid $500. Two hours after I booked it they call and tell me it is no longer available at that price and I now have to pay $800 or an $88 cancellation fee. Are you kidding?? You are raising the price $300 that I literally don’t have, my card will decline or I have to pay for not being able to??? And now I am missing my best friends funeral. I asked to speak to a supervisor and all he said is “what are you not understanding?”. They were rude and not at all willing to waive the $88 “cancellation” fee. Just awful human beings. Awful!

Booked a round trip. Alayna said the returning flight is confirmed but I must change the departing flight to a more expensive ticket or be charged a $88 cancellation fee.
Don’t book with faresfeed. you will likely be poorer if you pay her fees for a terrible website and agent.

Update- a month later here in October, I have a fraudulent charge for what appears as “Walmart.com 8…” likely culprit is these guys

Booked a flight and received conformation number for booking, the next day I received a call from "Jack" a customer service rep from Fare factory. Jack had a heavy Indian accent and the number was a New York number, so I asked Jack where he was located. "jack said Chicago. I let "Jack" know I wanted an email because I worried about fraud. Jack advised my flight had been canceled and I would need to pay an additional $220.00 for my flight. I said no and he sent me a cancelation email. I checked with the airline and the flight was not canceled. I will never use Farefactory again

I had trouble receiving my flight information and Alayna was a huge help. She was very diligent and detailed with the flight options so I could pick the flight that was best for me. Thanks for your help.

Mr. Ortha helped me a great deal. There was a big problem between the online reservation and the one that Mr. Ortha helped me with. He tried his best. It obviously is not his fault. thank you

Mr. Ortha was only accommodating once I explained how disappointed I was that the offer I found your website (barely 10 minutes easrlier as I was forced to wait for a "pending" confirmation) was unavailble. So now instead of leaving at 11:15 in the morning and arriving at 10:24 pm and departing at 6:35 am and arriving at 11:22 am, I am forced to take a redeye and I have been forced to change to a Wednesday to (2 weeks later) to Wednesday trip instesad of a Thursday to Tuesday trip. Mr. Ortha attempted to assuage my severe disappointment and once I expressed my concern, he became more accommodating. This is extremely unpleasant and were the fact of my upcoming trip not essential to help out my adult children with the care of my grandchildren, I would cancel the entire trip.

Shelley Smith was helpful in coordinating my trip.

Henry was amazing on booking my flight, above and beyond on my price matching and helping me with my seating and making sure we was to have a wonderful flight. 100% perfection

Ruby is Fantastic!!!! This is the 2nd time that she has assisted me in booking for my travels, and she is helpful and patient! I appreciate how easy she makes booking my flights I am going to refer everyone to this website!

Excellent work, very knowlegible, very professional, thank you!!!

Alayna Ford, who assisted us, went out of her way to give us what we wanted! We really appreciated her patience!

I am now re-submitting this review from the original I posted. When I was asked to give a rating here, the agent stayed on the phone telling me what she needed it to say! I found that incredibly odd and unprofessional! Prior to that she insisted that I change my flight days so I did not pay more than the original ticket that was sold to me on the internet. She told me that the ticket I bought was for stand-by. I knew that was not true but opted for the fare that would allow seat assignments, etc. However, she kept insisting on another day until I finally put my foot down.

I have no idea as to the legitimacy of the practices of this group, as when I spoke to the agent, it was clear that she was out to get a rating. This is normal but not to the point of staying on the phone and telling a customer what to do! I do know that, thankfully, the ticket was finally issued with Alaska Airlines.

My advice would be to stay away and go to reputable and known sites!