Farefieldproperties Omdömen 

After moving out of a Farefield Estates property three months ago I have final received 60% of my deposit back. I have had to fight for this through the tenancy deposit dispute service after Farefield tried to claim 90% of my deposit. Thankfully I had kept two and half years worth of email evidence back and forth with Farefield reporting broken appliances and issues with the property most of which were never resolved. For them to then try and claim money for these issues is disgraceful. For all tenants who have tenancies with this company please make sure you log everything including photos and challenge with the tenancy dispute service if you believe that they are claiming unnecessarily.

Tried bullying me out of my property before 10:00am on the day I was leaving. They had booked viewings in on my leaving day and asked me what they're supposed to do with those, threatened to keep my deposit money due to not allowing viewings to take place whilst I am moving yet didn't want me dropping off keys due to COVID. I was told that I was a pain of a tenant for exercising my right to refuse access to the property as per the contract yet they breached the contract months ago when I remained without a working dishwasher for 4 months in a 6 month agreement.
I was told the date but not given a time so that’s a lie. I didn’t agree to a time, again a lie, tenancys finish at midnight legally as my rent was paid for the day. You booked viewings on the day I was moving out... who does that? That’s sheer madness on your part!

Worst agency ever, they've made me pay for the month I didn't live in their house. Even after repeated notification that I'll not be living there.
When I've asked if I can buy my own bed they've said that I can't.
Then I've asked for replacing the bed base it took them one month, literally 30 days until they've replaced the bed base. Meanwhile I've had to sleep on the floor.

Good communication and support throughout the process and Matt went above and beyond on a couple of instances to help keep everything moving when it may have otherwise bottlenecked.

Would use again and would recommend.

Great experience!!! Leased a house while was still in the United States. Agents were very friendly and helpful. Great communication.
It made our relocation much easier.

So you can't be asked to email people back but you've also delete bad comments to make you look good!

Can't even be bothered to email me back to can't be asked to contact ex customer about their deposit, after leaving the house 5 months and I still haven't had anything embarrassing

I have recently rented a room from Farefield, I found the whole process very efficient, the staff are very friendly & they sorted all the paper work very fast.

Very efficient service! Questions all answered with ease and very responsive! The process was explained by Tammy who I cannot fault and ensured we had everything when we moved in. Thank you for making the process a lot easier for us.
Would highly recommend!

I have no complaints at all, everything was explained as to what needed to be done, very professional service by tammy

Hands-down the best rental company I've dealt with!

From the moment we contacted Farefield Estates about a property we were really interested in, Charlotte and the team were brilliant: so responsive, friendly and organised.

What's more, they responded swiftly by email when I had emailed initially (rather than trying to call and not emailing - calls for me are never really convenient around work. This is something I've found happens a lot with other companies when you email as the initial contact, so thank you Farefield for sticking with our preferred method of contact, it's been very helpful!)

Chris was so friendly at the viewing, keeping us updated about his ETA, and Charlotte and Anna processed our deposit and references so quickly that everything was wrapped up within a week.

We can't wait to move in at the end of the month and if the initial service is anything to go by, I'm sure the team will be hugely helpful and responsive if there's anything we need once we're in too.

Thanks again Charlotte, Anna, Chris and Team!

Very efficient and friendly to deal with. Professional and quick to deal with any queries, very helpful indeed.

I had a really good experience working with Charlotte to find and procure a letting, which really suits my needs. She was honest, polite, friendly, professional, helpful and kept in regular contact. Top marks.

Let start by saying, Andrew Grant (previous agents) should be ashamed, their professional performance at the start was great, but all they wanted was money, after £1000's of fees, we occupied the property, and swiftly, Fairfield Estates took over, all i have are positive words, no stress, no worries, and easily contactable, we had a minor problem in the bathroom with a leak, the next day, Fairfield Estates appointed a plumber, and he arived, evaluated, and solved the problem, i cant praise them enough.

Recently I had to call the emergency line for an unexpected leak. Within an hour Kyle turned up and was containing the leak.
Straight away fixtures and repairs were already being organised. Kyle was back on 2 further occasions to ensure the leak was fixed and do some paint and repair work, he did a fantastic job and now you cannot even tell the leak happened.
He was clearly very good at his job and went out of his way to ensure the job was carried out at a high professional standard whilst adhering to COVID safety regulations.

They tried to force viewings upon me during the pandemic with a shielding daughter and told me to take her out. When I refused they said they would withhold my deposit. I had to seek legal advice. Please note they cannot do this.
They supported the landlords claims of damaged/faulty items which had been reported since the beginning of the tenancy.
Also submitted a claim on his behalf to TDS to replace items totalling £500 of which NONE were replaced as I know the new tenant and she has sent me photos of the items claimed to have been replaced.
I made a previous complaint where an employee stated I was “one of those without a job” Their supposed investigation said it never happened as they had listened to the call. The call was made mobile to mobile so I know this isn’t true.
Their “interim” inspections last around 1.5-2 hours where all your personal possessions are photographed. Anything you report as faulty at these inspections will not be recorded as I found out.
It took 6 months for them to address a front door that didn’t lock. 8 months to address a rotten floorboard that eventually went through.
Avoid. Know your rights. You will get passive aggressive emails and threats.

when I moved the house they trying to take most of the deposit without real reasons

Awful company , Do not use . As soon as we had a issue they didn’t want to know and didn’t want to sort it . I wouldn’t recommend them to anyone . Agency just think about themselves especially thorough this difficult time .

Make the things easy and simple. Their agents (Chris and Tammy) are very helpful and kind!!

Me and my partner went to view a property for our first home and Tammy our adviser was so helpful and kind. She explained things very well and made us feel welcome.

I would have to agree with some of the previous comments. They are alright unless you have an issue. I came home to find my shower panel glass shattered all other the floor a few weeks after I moved in, luckily I was not at home, I had gone to London to attend a course (I had my train tickets and course certificates to prove this). I spoke to Rob, he made accusations and was sarcastic in his tone. He then went onto say I was emotive, I asked to speak to the manager, I was shocked when he said he was the manager, his customer service was so poor. Anyway to cut a long story short, he said to leave the issue with him. 2 months later after no update or communication. I receive an invoice of £384 for the shower panel. So I emailed Gina to raise concerns, no reply to the email, but the next day I receive an eviction letter through my letter box. Everytime I tried to contact Gina via phone, she was "on another line" (they ask who is calling before handling the call), she never tried to call back, tbh email is probably better with them anyway so there is a record. When I left took out the amount of the invoice, they also took a cleaning fee of over £90. When I questioned them, they came back to say that as a gesture of good will they will reduce it to £56. From a deposit of £600 I received £88 back.
Please be careful with them. On a side note, their maintainence workers are very nice and friendly!