Farefieldproperties Omdömen 

Update: Heating fixed today after 15 days, disappointing but not surprising to see Farefield quote an email praising an independent engineer they sent for taking extra action himself without any instruction from Farefield to try to resolve (unfortunately on staying on for 2 hours). The reason this review is on your site is because you are responsible for the contract that is drawn up. there are plenty of charges and expectations for tenents, a simple clause for a weeks turnaround with a couple of quotes would stop this. As for good deeds, I have asked Jay the engineer for a quote on the property I own and have recommended him to others already.
Not a coincidence that the house is going on the market today and the heating has been fixed?

Nice office staff, let down by poor to non-existent management over their landlords. Have had many problems in the first 6 months of the tenancy, all resolved but not in good time. Two weeks with no water in the kitchen sink and three visits to sort, light fittings falling as secured with double sided tape, oil leak from service of boiler. gas leak found during service and more.
Now no heating for 11 day starting Christmas day, both Farefields and the landlords engineer have visited and although it can be fixed and has been quoted for, it was too high for the landlord so we have to wait a further 5 days for the landlords engineer to fix as he's cheaper but on holiday out of the country! This engineer has a company and several staff who could do the work. This is the same company who serviced the boiler and put a screw through a pipe causing an oil leak, only coming back to clean up when it was known environmental health are now involved. Landlords engineer, who they use for all their business' as the landlord told me, even suggested we claim under our home insurance for the oil his company lost due to negligence. For the next 5 days there is no heating outside of a fireplace because the landlord wants to save some money on work that could have been completed already. Just avoid and check the policy of the company who you do use to avoid management companies like this who allow landlords freedom to do this.
The manager Rob, that rang me said it is a business and they can run it how they want and they can't force a landlord to provide heating in a reasonable timescale. Something to consider when you're looking to rent a property. Emails, and images to back up all issues in review.

Farefields Estates provided a really prompt service, from the date of my initial interest in their property, Farefields then carried out rigorous, but fair checks on myself inorder to satisfy the owner that they were securing the rights tenants.
I was really impressed with this, and their service.

Zoe at Farefield was incredibly helpful, efficient, and patient with me on my search for a property. I am very thankful for her help and it was a most pleasant experience.

I've just rented a property through Fairfieldestates and I would like to express my thanks to Zoe Taylor who handled my application with a high degree of professionalism. It gives me confidence that they are the right people to manage my tenancy going forward.

Super quick and effective communication both by phone and by email. Everything is really clear and simple, and the team (especially Tammy) have been really friendly and warm. Really great interactions with Farefield and looking forward to moving in :)

I’m very happy with the transparency and efficiency the Agency has been in contact with me. Supportive during the application process and patient.

Thank you!

Very friendly staff. I had most contact with Zoe who was extremely helpful and informative!

Really helpful service from Anna in particular who dealt with our enquiry and took us through the application process very efficiently including speaking to the landlord about specific requirements to our move and keeping us up to date. Thank you!

Amazingly helpful agency, very quick application process and friendly staff.
Pleasure to deal with, highly recommended.
Thank you, Andrea

From the beginning to where we are now (finalising the process) Zoe and the rest of the team at Farefield Estates have been extremely friendly, patient and helpful.

No query or question is too silly to ask, and they are generally a lovely and esteemed lettings agent to deal with - making the lettings process very smooth and easy!

Would 100% recommend to anyone, and will definitely be using again. (Also, very easy to get a hold of if you have any issues!)

Staff are extremely helpful and prompt in their communications. Everything went though very smoothly.

So quick and easy, answered

I have just gone through the process of renting a property from Farefield Estates,Anna has been very professional and I cannot fault any part of the process I have been through, from Lottie showing me around to actually signing the agreement has been a very smooth process.Thankyou all.

I dealt with both Lottie and Anna who were both timely in their replies and very useful. The service was quick and efficient.

From all our interactions with Farefield we can highly recommend their professionalism and guidance.

Had two viewings with farefield, both incredibly professional buildings with knowledgable agents. Reserved one property on the day of viewing and started the process to approve rental. Very clear about the costs throughout and what I would need to sort and pay. I had issues with my employment but Zoe in the admin team kept me informed regularly of updates and replied swiftly to any queries.

Very fantastic and helpful team.Thank you so much . Highly appreciated their customer service.

Unfortunately I couldn't take the room I reserved with them because of my dad's tragic death due to car accident. I had to travel back to my home country in Hungary and I really needed every penny to provide a decent funeral for him. It was an unexpected situation and they have refused to give me back the 92 pounds I payed in advance for room secure. I was expecting some understanding and emphaty from them but they insisted to keep my money. Disappointing experience with unhelpful officer.

We have had a brilliant experience with Fairfield Group. We found a house that we wanted to rent, and I contacted the office and spoke to Zoe. Zoe was so supportive all the way through and her communication was excellent. She explained each step so clearly and got everything sorted for us in a quick time span. I was really anxious during the process as we wanted to be successful so much in order to secure our children's school places. Zoe listened, was patient and empathetic towards our situation. She took everything on board and ensured that we were supported all the way through. We were accepted and cant wait to move in! Brilliant letting agent all round, would definitely recommend!

I am so much pleased and grateful to find a rent home with the help of this group ,especially Ms Anna and Jake . She showed much patience and listen my priorities and concerns and limitations though am a starter in UK. She made my way more easier and she so understandable and take interventions immediately. I am feeling blessed to be with them and I wish them all the success and stay safe
May LORD bless them