Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,0
15 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered door bars 28/9. No contact at all. No response to email or phone. Refunded 16/10 with no explanation. Why take my money if no chance of fulfilling the order? An email to explain and apologise takes 30 seconds. At least I got the money book - someone, somewhere has made that decision and cancelled the order. Avoid.
We order threshold bars on the 29th September, we have tried to contact them on various occasions by telephone, always goes to answer machine, emails, no reply and their online portal, no reply.
Don’t use this company.
I ordered a trim 5 weeks ago, sent several emails, no reply, no door trim! Avoid!
Scam. Other reviews are correct - wish I’d read them before ordering. No comms, no response to contact. Have had to enter a dispute via credit card company. Don’t go near them!
No communication, no delivery, nothing. Really poor and wasted my time. Suggest avoid. Had to initiate a chargeback to get a refund.
Virtually non-existent customer service. I’ve contacted Falcon Trims multiple times via their website, email and telephone regarding an unused item, yet nobody has responded. A simple yes or no would have taken 30 seconds.
It’s incredibly frustrating to spend money with a company that simply doesn’t communicate. I won’t be buying from them again. Avoid at all costs. They are scammers.
Awful scam company by the looks, product ordered and had confirmation, product didn’t turn up, emailed twice with no reply, called 10 times and the line rings then goes to voicemail. Awful
Had a confirmation of purchase, no date for delivery.
I've tried phoning them, straight for voicemail.
Tried their contact form 3 times, nothing.
Going to have to initiate a charge back as another reviewer noted...
Scam site. No contact, no tracking, take the money and don’t respond. Going to have to initiate a charge back if they don’t respond this week.
Not the best experience with Falcon Trims. I placed an order and noticed that I had a spelling mistake in my email address. I tried calling and the phone is never answered and just goes to answer phone. I left a couple of messages and received no call back. I emailed and used their web contact form, again zero response. The trims didn’t arrive but they did refund me. It’s a risky purchase due to the last of communication.
Ordered stair nosing for stairs at £125 or so about 2 weeks ago , email confirmed order . Tried in all ways possible to get in touch without any luck and still awaiting confirmation that they even shipped it at all as Evri said they've not ever got it.
Ordered a transition strip from the website. They took the order and money straight away as well as confirmation email. Few weeks go by and nothing, I reach out on their contact form, still no reply. Then I get a full refund on my bank statement. No contact ever, shocking company feels like a scam.
Ordered a 45mm light oak flat trim from them, a few days later payment was refunded without explanation, emailed them to ask why, never had a response.
Useless company seemingly incapable of fulfilling an order and responding to a simple question
Brilliant experience with Mary at Falcon Trims. We needed colour matching accessories for our new Woodpecker Flooring. They created samples within a few days and within a week we had the scotia and door bars we needed. Brilliant Service.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
