Really great customer service! Had some issues with Christmas post delays but they were so helpful and looked after me. Delighted with my game. Definitely recommend the company
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Best price, fast and reliable delivery - thank you! The game is brilliant, played as a family (with two teenagers) on Christmas Day and it had us all in fits of laughter. Absolutely hilarious, we love... Se mer
I purchased Encrypted for adults, my husband was not convinced that it would be as funny as some of the adverts on Facebook but trust me, it was hilarious, made us belly laugh. Great fun.
So much fun, we laughed so much my face ached and I had tears streaming down my face. So frustrating when everyone can hear what you're saying and you can't!
Företagsinformation
Skrivet av företaget
Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!
Kontaktuppgifter
4 Parkside Court, Greenhough Road, WS13 7FE, Lichfield, Staffordshire, Storbritannien
- Support@FactoryOfGames.co.uk
- factoryofgames.co.uk
4,5
Utmärkt
251 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick delivery and reasonable price
Quick delivery and reasonable price. Unfortunately because it's for Christmas I can't comment on the quality of the game itself. Good communication
17 oktober 2025
Omdöme utan inbjudan
Ordered encryptic game and it was…
Ordered encryptic game and it was delivered quickly. Saving game for Xmas, it looks like a good family game.
13 oktober 2025
Omdöme utan inbjudan
Fast service!
I was impressed by how quickly my order was processed and delivered.
21 oktober 2025
Omdöme utan inbjudan
Great games for easy after dinner entertainment
I have bought both Family and Adult versions of Encrypted. Both provide uncomplicated dinner hilarity and are great gifts. Delivery was swift.
The only reason this is not a 5 star review is that, in using the Shop App, after checkout I was offered a further game to add to my order. I clicked on it to have a look at it but the instant response was 'Thank you for your order' and I didn't know what I had bought.
I was naive I guess, but beware of this as I now have to sort a refund and return the package.
13 oktober 2025
Omdöme utan inbjudan
Svar från Factory Of Games
Hi Helen,
I’m really sorry for the delay and the frustration this caused. I’ve reached out to you directly to sort this out and have already issued a full refund for the extra item.
It looks like your first email went to our general inbox rather than our main support system, which meant your follow-up didn’t appear where it should have. We’ve now fixed this to make sure it doesn’t happen again.
We always want every customer to have a smooth and positive experience, and I’m glad we’ve been able to resolve this for you.
– Zak, Factory of Games
A good game but a bit pricey for what…
A good game but a bit pricey for what you get. Some cards better than others.
13 oktober 2025
Omdöme utan inbjudan
Svar från Factory Of Games
Hi Kate,
Glad to hear you enjoyed the game! I really appreciate the feedback on the price and the mix of cards. We always aim to keep things fun and good value, so your comments are really helpful for us moving forward.
Thanks again for playing and taking the time to share your thoughts.
– Zak, Factory of Games
Game arrived quicker than expected
Game arrived quicker than expected. Can’t wait to play it with family
1 oktober 2025
Omdöme utan inbjudan
I have received this item which arrive…
I have received this item which arrive in good condition but haven’t opened it as it is a Christmas present fir my family member who goes to place games
8 oktober 2025
Omdöme utan inbjudan
Item arrived as stated
Item arrived as stated, packed well,have not opened it yet but can’t wait to play it.
Box is strong so will last heavier than expected so a lot inside the box.
23 september 2025
Omdöme utan inbjudan
Encrypted
We saw it on tic tok, I decided to buy it as a surprise and we've had so much fun playing it. All ages join in amd all my sons friends too.
This is very funny.
I would recommend for a family night or even a pub quiz. They need to create more cards though as add ons please
23 september 2025
Omdöme utan inbjudan
This game is absolutely hilarious
This game is absolutely hilarious! I had a question before purchasing, and the team responded the very same day, going above and beyond to help. Just a little warning: make sure you’ve been to the toilet before playing—you might actually laugh so hard you’ll wet yourself!
20 september 2025
Omdöme utan inbjudan
Fantastic customer service
I ordered a game from Factory of Games which never arrived (Post Office’s fault, not theirs). I contacted Sophie at Factory of Games and she was so helpful and polite, sorting the issue immediately. I was very impressed with the customer service I received and I would definitely purchase from them again.
9 september 2025
Omdöme utan inbjudan
Very fast delivery
Very fast delivery , game as described ( encrypted) had a lot of fun playing it at a family birthday highly recommend.
27 augusti 2025
Omdöme utan inbjudan
Arrived in Excellent condition
Arrived in Excellent condition
And quickly thank you
20 augusti 2025
Omdöme utan inbjudan
Excellent customer service
Excellent customer service and item arrived promptly and well packaged.
12 augusti 2025
Omdöme utan inbjudan
This is a standard all businesses should take a leaf from.
Superbly quick delivery. Had an issue which was rectified within 24 hours. Excellent customer services. Very kind and courteous. This is how a company gets excellent reviews. Many could learn from this company on how to do it. Superb.
12 augusti 2025
Omdöme utan inbjudan
Ordered Encrypted
Ordered Encrypted, not played it yet, saving it to take on holiday in a few weeks. Came day after ordering, 1st class service.
6 augusti 2025
Omdöme utan inbjudan
Updated on the order regularly
Updated on the order regularly, delivery on time
9 augusti 2025
Omdöme utan inbjudan
Very quick delivery
Very quick delivery. Well packaged haven’t yet opened or played as waiting for a holiday.
31 juli 2025
Omdöme utan inbjudan
Detta är Trustpilot
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