Really great customer service! Had some issues with Christmas post delays but they were so helpful and looked after me. Delighted with my game. Definitely recommend the company
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Best price, fast and reliable delivery - thank you! The game is brilliant, played as a family (with two teenagers) on Christmas Day and it had us all in fits of laughter. Absolutely hilarious, we love... Se mer
I purchased Encrypted for adults, my husband was not convinced that it would be as funny as some of the adverts on Facebook but trust me, it was hilarious, made us belly laugh. Great fun.
So much fun, we laughed so much my face ached and I had tears streaming down my face. So frustrating when everyone can hear what you're saying and you can't!
Företagsinformation
Skrivet av företaget
Factory Of Games offers a range of unique and entertaining products designed to spark laughter, excitement, and meaningful connection. Whether it’s family night, a festive get-together, or a lively party, the fun starts here. Discover why we’re the go-to source for guaranteed good times!
Kontaktuppgifter
4 Parkside Court, Greenhough Road, WS13 7FE, Lichfield, Staffordshire, Storbritannien
- Support@FactoryOfGames.co.uk
- factoryofgames.co.uk
4,5
Utmärkt
251 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super fast despatch and the game is so…
Super fast despatch and the game is so much fun.
15 december 2025
Omdöme utan inbjudan
Fantastic service
Fantastic service, great game! Encrypted is going to bring lots of laughs over Christmas
15 december 2025
Omdöme utan inbjudan
Absolutely love this game
Absolutely love this game. We have the original and the family and have had great fun with all of them
5 december 2025
Omdöme utan inbjudan
I purchased this for Christmas to play…
I purchased this for Christmas to play on Christmas Day so we had a little play the other evening and it’s great fun. I would definitely recommend it. A nice easy game that makes everyone laugh.
13 december 2025
Omdöme utan inbjudan
Great service
Great communication . Fast Delivery. Cannot wait to play it over the festive period.
1 december 2025
Omdöme utan inbjudan
Not received yet!
20 december 2025
Omdöme utan inbjudan
Svar från Factory Of Games
Sorry to hear this, Walker.
Unfortunately, during this very busy time of year, issues can sometimes arise with shipping providers that are outside of our control. That said, we always make sure these situations are resolved properly and you will never be left out of pocket.
Please reach out to us at support@factoryofgames.co.uk with your order details and we will look into this for you and sort it out as quickly as possible.
Kind regards,
Zak
Factory of Games Team
Svar från Factory Of Games
Hi Nicola, I'm very sorry to hear this.
Unfortunately, during this very busy time of year, delays can sometimes occur with shipping providers and tracking does not always update as expected. We understand how frustrating this is.
Please reach out to us at support@factoryofgames.co.uk with your order details and we will look into this straight away. We will always make sure this is resolved properly and that you are not left out of pocket.
Kind regards,
Zak
Factory of Games Team
Brilliant company - great customer service!
2 games were bought as gifts for Christmas but unfortunately they were delivered by Royal Mail to the wrong address. I contacted customer services and Sophie was extremely helpful and immediately despatched replacements. Eventually the original parcel went back into the postal system and also arrived. Sophie then arranged a free return by a different carrier of the duplicate set. I would definitely recommend this company whose customer service is exemplary. I’m sure the games will bring a lot of enjoyment!
7 december 2025
Omdöme utan inbjudan
Bad customer service
I ordered two games of Encrypted, one for myself and one for my sister, based on the fact that it claimed to be “hilarious”.
Sadly, having played this game last weekend I am rather underwhelmed, and have contacted the company regarding returning my unopened game.
Despite reaching out to Factory of Games twice, I have had no response.
18 december 2025
Omdöme utan inbjudan
Svar från Factory Of Games
Sorry to hear this, Marian.
We are sorry that the game did not meet your expectations. We also apologise for the frustration caused by feeling like you have not received a response.
Our support team is fully up to date on all tickets, so please make sure you are emailing us at support@factoryofgames.co.uk so we can locate your message and resolve this for you as quickly as possible.
You are also very welcome to message us directly on Facebook or Instagram, and we will make sure this is sorted.
Kind regards,
Zak
Factory of Games Team
The 1 star rating is simply because we…
The 1 star rating is simply because we haven’t played the game yet, it’s a surprise gift to my little family for Christmas Day 2025.
Looking forward to & feeling excited to play the game!
16 december 2025
Omdöme utan inbjudan
Svar från Factory Of Games
Hi Anna,
Thanks for the update. We are glad to hear it is a surprise gift and hope it arrived with you safely.
A one star rating before playing is a little harsh, but we do hope that once you get the chance to play it on Christmas Day, it lives up to expectations and brings plenty of laughs for your family.
If you need anything in the meantime, feel free to reach out.
Kind regards,
Zak
Factory of Games Team
Easy to order on the website and…
Easy to order on the website and delivery was quick. Game came as expected and as described. Would use again.
16 december 2025
Omdöme utan inbjudan
Hilarious game
Well designed and made product - its a clever and very enjoyable format - highly recommended!
Delivered very quickly too.
15 december 2025
Omdöme utan inbjudan
This game was the standout winner in…
This game was the standout winner in our game selection last Christmas so bought the family edition this year. Am sure it will bring much laughter once again. Fast delivery would recommend.
12 december 2025
Omdöme utan inbjudan
Good product selection
Not a company I had heard of but liked the positive reviews. Has a good selection of different games to suit all ages. Quick delivery. Looking forward to some festive fun with Encryption!
1 december 2025
Omdöme utan inbjudan
Delighted and would recommend.
I have bought the game asa gift for the Family to play at Christmas; I C ant wait to play. The customer service was excellent, and the game was despatched and delivered on time as promised, well wrapped and no damage. Delighted and would recommend.
12 december 2025
Omdöme utan inbjudan
Ordered 2 games in error and needed to…
Ordered 2 games in error and needed to return 1. Great customer service which was also clear and helpful. I will buy from this company again.
11 december 2025
Omdöme utan inbjudan
Very quick delivery
Very quick delivery. Nicely packaged.
Looking forward to playing on christmas day
1 december 2025
Omdöme utan inbjudan
Easy to place order.
Easy to place order very quick delivery.
Would recommend.
1 december 2025
Omdöme utan inbjudan
Game received
Ordered a game from this company and it arrived within a couple of days.
5 december 2025
Omdöme utan inbjudan
Scandalous
Absolutely scandalous, never seen so many people so happy all at once, blo*dy brilliant with lots of different sayings well thought out and deserves to be a major success.
6 december 2025
Omdöme utan inbjudan
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