My order was filled and delivered promptly. Living remotely usually means travel to a pickup point..delighted to say it arrived much sooner than expected..no wasted trips or calls to check. Thank you.... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Everything I've bought from Factory Buys, I've been very happy with, The Corbridge 8-Seater Outdoor Dining setting, 4-Seater Outdoor bar Table And Chair Set, Recliner Chair and the floor rug.... Se mer
Företaget har svarat
Variety of products available was good with plenty to choose at good prices. We picked what suited our needs with the bed for a spare riom and stools for the kitchen that look the part. Assembly wen... Se mer
Företaget har svarat
Purchased the TV cabinet that was the ideal size for my TV, it fitted perfectly and was the exact size and match the photos of the advertisement and was delivered quickly. Probably took about an ho... Se mer
Företaget har svarat
Företagsinformation
Om Factory Buys
Skrivet av företaget
About us
We deliver a huge range of new home and outdoor items at factory prices to Australian homes.
We source great value home and outdoor furniture, mattresses, kids toys, pet supplies, fitness supplies, garden items and electronics, averaging over 6000 products to choose from daily.
We are Australian and pride ourselves on sourcing quality items at the lowest prices and offering a great customer experience along the way.
Australian Owned & Operated
Skrivet av företaget
- We are 100% committed to outstanding service!
- For over five years now, Factory Buys has been innovating, improving and setting the standard for customer service in the retail industry. It is our company mission to deliver the best customer experience and best value items for Australian homes! But don't take our word for it.. Try us today!
Kontaktuppgifter
Albion (Headquarters), 4010, Brisbane, Australien
- info@factorybuys.com.au
- factorybuys.com.au
4,6
UtmÀrkt
6 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Svar frÄn Factory Buys
Hi George,
Thank you for your feedback! Weâre glad to hear youâre happy with the product and priceâtruly appreciate your support. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Svar frÄn Factory Buys
Hi Gail,
Thank you for your feedback! Weâre so glad to hear youâre loving the excellent quality and comfortâtruly appreciate your support. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Never again
Sent 1 wrong box had half a bed up had to sleep on an airbed for over a week the instructions are way too basic and trial and error is the only way to build it I would definitely not buy this type of bed again
4 mars 2026
Svar frÄn Factory Buys
Hi Michelle,
Weâre really sorry to hear about your experienceâwe understand how frustrating that must have been.
I can see our team has been working closely with you to resolve this, and we truly appreciate your patience. Weâve also reached out again to further assist and make sure everything is properly sorted. Please feel free to respond there, weâre here to help.
Many thanks,
Jill
Excellent customer service fastâŠ
Excellent customer service fast delivery recommended love my mattress
4 mars 2026
Svar frÄn Factory Buys
Hi Nadia,
Thank you for your kind feedback! Weâre so glad youâre happy with the service and love your mattressâtruly appreciate the recommendation! We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
The communication was excellent
The communication was excellent. Delivery was quick and happy that our big mattress was placed under the patio roof out of the weather. The quality of the matrix far exceeds our expectations. Super comfortable and would highly recommend đ«
10 mars 2026
Svar frÄn Factory Buys
Hi Sara,
Thank you for the wonderful feedback! Weâre so glad youâre happy with the delivery and loving the comfort of your mattress. We truly appreciate the recommendation. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Jill
Chairs are unsatisfactory due to lackâŠ
Chairs are unsatisfactory due to lack of cushioning on seats and arms allowing springs and timber frames to poke through the surface. Never again.
The response from the seller suggesting that the chairs were purchased a year ago, normal wear and tear can be the reason for the failures. Is this a suggestion that the products should only last one year?
23 april 2025
Svar frÄn Factory Buys
Hi Paul,
Weâre sorry if our previous message came across the wrong way, that certainly wasnât our intention.
To clarify, weâre not suggesting that our products are designed to last only a year. Many of our customers continue to enjoy them well beyond that. However, as with any product, the longevity can vary depending on usage, care, and other factors over time.
We do offer a 12-month warranty to ensure we can properly support any concerns that may arise within that period. Itâs unfortunate we didnât hear from you during that time, as we would have gladly looked into this and assisted you accordingly.
That said, we truly appreciate you raising this with us, and your feedback is important in helping us continue to improve. If thereâs anything further youâd like us to review, weâre here to help.
Many thanks,
Jill
Go to shop for Furniture
Variety of products available was good with plenty to choose at good prices. We picked what suited our needs with the bed for a spare riom and stools for the kitchen that look the part.
Assembly went well fortunately and the products appear to be strong and reasonable quality.
Delivery went well considering the issues developing with fuel.
9 mars 2026
Svar frÄn Factory Buys
Hi Barry,
Thank you for your review! We truly appreciate your feedback and are happy to hear you found a great variety at good prices. We're glad everything suited your needs and that delivery and assembly went smoothly. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
I placed my order over 2 weeks ago andâŠ
I placed my order over 2 weeks ago and still havenât received it
30 mars 2026
Omdöme utan inbjudan
Svar frÄn Factory Buys
Hi,
I'm sorry to hear that. Could you please provide your full name and order number so we can look into this for you and assist further?
Many thanks,
Jill
Exceptional customer service!
Exceptional customer service!
I ordered 5 items and they were delivered in a timely manner with updates to the progress of the delivery.
All products were as described and I was happy with all of them.
Unfortunately when removing a sticker it ruined the finish on the surface.
I made contact on messenger and within 24 hours had a reply and an outcome to rectify the problem.
3 days later received a replacement.
Such a professional and informative company.
HIGHLY RECOMMENDED đ€đ¶
5 mars 2026
Svar frÄn Factory Buys
Hi Scott,
Thank you so much for your detailed feedback! We're thrilled to hear you were happy with your order, the updates, and our support. We really appreciate your recommendation and kind words. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
The communication was great
The communication was great, I got a call confirming my order. Then the mattress arrived in the allotted timeframe. The mattress is very comfortable, I get a good night's sleep every night.
28 februari 2026
Svar frÄn Factory Buys
Hi Brett,
Thank you for your kind feedback! We're so glad you had a great experience with our communication and delivery, and that you're enjoying a comfortable night's sleep. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Svar frÄn Factory Buys
Hi Tanya,
Thank you for your wonderful feedback! We're so glad you found the ordering easy and enjoyed our range, prices, and fast delivery. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Svar frÄn Factory Buys
Hi Helen,
Thank you for your kind words! Weâre glad you loved the service and designsâtruly appreciate your support! We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
The time from purchase to delivery was awesometastic wasâŠ
The time from purchase to delivery was fantastic, oh and the mattress soooo comfie best nights sleep for a very long time .
7 mars 2026
Svar frÄn Factory Buys
Hi Kim,
Thank you for your review! Weâre so glad you loved the fast delivery and comfortâwishing you many more great nightsâ sleep! We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Didn't take that long to deliver
Didn't take that long to deliver , my handyman only took just over a hour to put it together.
I left the mattress for 72 hrs to ensure according to instructions.
Very happy with my purchase.
4 mars 2026
Svar frÄn Factory Buys
Hi Beverly,
Thank you so much for your feedback â we truly appreciate your support and are so happy to hear youâre very happy with your purchase! We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Fantastic communication fast deliveryâŠ
Fantastic communication fast delivery and description was spot on so much so havejust placed my second order with them.
4 mars 2026
Svar frÄn Factory Buys
Hi Nicole,
Thank you so much for your trust and for coming back! We're thrilled to keep delivering quality you can count on. Enjoy your new order! We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Jill
Svar frÄn Factory Buys
Hi Michelle,
Thank you so much for the positive feedback! We're really happy to hear that you find our website good, our products well-priced, and our delivery quick. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Jill
The factory is only about 2 hrs from usâŠ
#FBA 120500. Ordered 15/3/22, didnt receive until 8/4/22. The factory is only about 2 hrs from us yet i waited 3 wks for delivery. Quality of chair was terrible, it broke soon after purchasing so sent it to the tip.
26 mars 2025
Omdöme utan inbjudan
Svar frÄn Factory Buys
Hi,
Thank you for bringing this to our attention, and please accept our sincere apologies for the extended delivery time. Thatâs certainly not the experience we want you to have.
To look into this promptly and assist you, could you kindly share your order number and full name? Weâll investigate this internally and get back to you as soon as possible.
We appreciate your patience, and weâre committed to making this right.
Jill
I've never purchased a mattress onlineâŠ
I've never purchased a mattress online let along one that comes in a box. I have to say l don't regret my purchase. The mattress is so comfortable and my sleep has been so much better. Super fast delivery and communication was great
22 februari 2026
Svar frÄn Factory Buys
Hi Michelle,
hank you for your feedback! We truly appreciate it and are so happy to hear youâre enjoying the comfort and better sleep. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Quality price and prompt delivery areâŠ
Quality price and prompt delivery are the main reasons I gave a 5 star rating
20 februari 2026
Svar frÄn Factory Buys
Hi Judy,
Thank you for your feedback! We truly appreciate it and are happy to hear youâre satisfied with the quality, price, and delivery. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Exceptional product and service
The delivery was great and on time. The young man who delivered it was not fazed by the 45 steps he had to carry the 4 boxes separately. Iâm not a young women and thatâs was extremely beneficial to me. Something I donât experience often. The set is really lovely and sits perfectly on my balcony leaving plenty of room. I would recommend Factory Buys any day of the week.
20 februari 2026
Svar frÄn Factory Buys
Hi Helen,
Thank you so much for your wonderful feedback! We truly appreciate it and are so happy to hear you had a great delivery experience and are loving your set. We look forward to welcoming you back to our store â you can check out our latest deals here www.factorybuys.com.au
Many thanks,
Nova
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.